Future Students Division
HEW Level 6
Full-time, Fixed-term position up to February 2024
Closing date 29 January 2023 at 11:00PM AEST (R-21711)
About This Opportunity
We are seeking a Team Coordinator, Future Students Contact Centre to support the Future Students Contact Centre (FSCC) team by assisting to identify and implement business process improvements and coordinating a pool of casual staff and Student Ambassadors to respond to enquiries throughout the year to contribute to turnaround time goals.
Additionally, the position will provide timely and highly accurate advice to prospective students, parents, and a variety of stakeholders. The position will support areas of the University by acting as a first point of contact to reduce the need for referral.
The position will also be required to build partnerships with UQ Faculties, UQ Schools, other UQ organisational units and stakeholders to support the organization and coordination of engagement events for prospective students.
This role may require work or travel to participate in FSCC engagement events/activities, which may occur in the evening or weekends.
Duties and responsibilities include, but are not limited to:
Continually assess systems, protocols, and procedures, provide recommendations to the FSCC Team Leader, and support the implementation of business process improvements
Assist the development of best practice systems and procedures to support efficient and effective administration of the FSCC team
Coordinate content updates with stakeholders across the University as directed by the Team Leader and in association with the Marketing and Communications teams
Provide advice and information to prospective students related to programs, admission, and enrolment requirements at The University of Queensland
Assist with events aimed at prospective students and their influencers to showcase UQ, as required
Identify opportunities to design and implement strategies that build strong relationships with broader UQ and other stakeholders
Contribute to the production and promotion of communication materials that supports the work of the team and those it is associated with
Raise any consistent trends, market demand shifts or complaints to the Team Leader
Other duties as directed by the supervisor
This role is subject to The University's Code of Conduct.
Completion of a relevant degree, or an equivalent combination of relevant experience and/or education/training
Knowledge of key drivers of prospective students and their influencers when they are considering a higher education provider and program, or ability to acquire this knowledge
Experience in customer service delivery or enquiry management including recommending and implementing improvements to achieve goals
Demonstrated ability to coordinate staff rosters and develop effective working relationships including with a range of stakeholders
Excellent oral, written and interpersonal skills including the ability to communicate with diverse groups of people from within and outside the University, including with people from diverse cultural backgrounds
Excellent planning and time management skills with a high level of attention to detail and the ability to prioritise workload to meet deadlines
Demonstrated ability to work autonomously and cohesively as part of a team possessing initiative and innovative thinking to problem solve
Experience in the use of a wide range of computer applications particularly Microsoft Word, PowerPoint and Excel
Demonstrated ability to rapidly acquire and apply such knowledge, to access and interpret data held in UQ systems such as SI-Net, Customer Relationship Management Systems and other data bases as required.
What We Can Offer
This is a Full-time , 100 % FTE, Fixed-term position up to February 2024 at HEW Level 6.
The full-time equivalent base salary will be in the range $84,871.95 - $91,158.90 plus super of up to 17 %. The total FTE package will be in the range $99,300.18 - $106,655.91 per annum.
For further information about UQ's benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021.
To discuss this role please contact Mr Shane Jackson, Team Leader Future Students Contact Centre at [email protected] .
For application queries, please contact [email protected] stating the job reference number in the subject line.
Want to Apply?
All applicants must upload the following documents in order for your application to be considered:
Cover letter addressing the ‘ About You' section
Please note that you will be asked to add all documents into the one upload box during the application form.
About The Selection Process
To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline or will not be accepted.
The University of Queensland is committed to ensuring all candidates are provided with the opportunity to attend the panel interviews, however, for those candidates who are unable to attend in person, video interview options will be available.
Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.
Background Checks : All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.
At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]
If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.