Team Administrator

Team Administrator Band 2

Main area

Women & Newborn

Grade

Band 2

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

188-AC5458-A

Site

Princess Anne Hospital

Town

Southampton

Salary

£20,270 - £21,318 pa

Salary period

Yearly

Closing

29/01/2023 23:59

Job overview

We have a vacancy for an Speciality admin team administrator in our Gynaecology outpatient department in the Princess Anne Hospital. Our admin team role is an area of high activity, we are looking for a candidate with excellent customer service and organisational skills with the ability to prioritise their workload.

The admin team are a valuable asset ensuring the patient receives excellent customer service throughout the patient journey. We are a friendly and supportive team supporting and covering duties as required. We are dedicated to the service and patients we come into contact with daily ensuring they have the best possible experience throughout their patient journey.

We are looking for 37.50 hours per week. The shift patterns are bi- weekly of 8am -4pm and 9am -5pm, and 9-5.30 Monday - Friday.

Main duties of the job YOUR MAIN DUTIES

You can read an overview of the main duties of the role in the section below: Job Description and Main Responsibilities.

To understand the role in more detail please read the full job description and person specification documents attached.

Working for our organisation WHAT WE CAN OFFER YOU

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

We support flexible working and will consider requests taking into account the needs of the service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities YOUR RESPONSIBILITIES WHAT YOU'LL DO

You will be responsible for different elements of the administration of the patient journey.

Booking appointments within a set period of time essential to the patients care.

Add patients to the waiting list.

Reschedule and cancel appointments accordingly

Liaise with a Multidisciplinary team.

Regular telephone contact with patients/GP's and other relevant clinical professionals ensuring the patients pathway runs smoothly

Booking transport and interpreters.

All other admin duties such as raising patient records/ post and the generic email account.

Using UHS systems including eCamis, HICCS and Cris.

Provide excellent customer service and to build relationships with stakeholders internally and externally.

WHAT WE'RE LOOKING FOR

You will need to be able to work in a calm, logical and methodical way but be able to multi – task whilst dealing with frequent interruptions, you must also possess effective communication skills. You must be confident, diplomatic and able to work in a busy environment with a pleasant disposition. This role is varied and busy so you will need to have a flexible approach to a demanding workload and changing priorities. You will need to have a high standard of spelling and grammar and be someone who is committed to learn and develop. You will need to demonstrate compassion, patience and calmness. Due to the nature of this role a high level of organisation is essential to deal with the conflicting work demands. We are also looking for you to have the ability to work independently, seeking guidance where necessary.

ADDITIONAL INFORMATION

Interviews will be held on 3rd February 2023

Should you have any queries, please use the contact details below to get in touch.

Person specification Qualifications Essential criteria

Good standard of secondary education with literacy and numeracy skills demonstrable to GSCE pass level or equivalent standard.

Proficient in all aspects of Microsoft Office.

Desirable criteria

Knowledge of medical terminology.

Courses / further study attended to demonstrate evidence of personal development within past 3 years

Experience Essential criteria

Experience linked to a customer focused environment

Desirable criteria

Experience working in a busy office environment

Use of hospital computerised patient systems.

Aptitudes and skills required Essential criteria

Excellent telephone / communication skills.

Attention to detail at all times

Ability to work under pressure

Special requirements of the post Essential criteria

Reliability – good time keeping.

Flexibility – able to work to accommodate the demands of the work flow.

Excellent time management skills with the ability to reprioritise

Ability to mix with a large team

Knowledge of the referral to treatment targets

Values and behaviours Essential criteria

Patients First

Always Improving

Working Together

Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

For more information about our Trust

Head to our careers portal thinkuhs.co.uk where you'll find information about:

- Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

Getting to work - our travel promise

Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

Our commitment to equality

Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

How and why we use your information

The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

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Employer certification / accreditation badges Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Job Description (PDF, 232.3KB)

Personal Specification (PDF, 217.6KB)

Apply online now

Further details / informal visits contact

Name

Tracey Lane

Job title

Service performance manager

Email address

[email protected]

Telephone number

023 8120 6019

If you have problems applying, contact

Address

 If you have problems with the

online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

Telephone

 01629 690826