Recruitment/Posting Title System Administrator IV (ITSM Training Administrator)
Job Category Staff & Executive - Information Technology Department OIT-Enterprise Service Delivery Overview
Rutgers, The State University of New Jersey, is a leading national research university and the state of New Jersey's preeminent, comprehensive public institution of higher education. Established in 1766 and celebrated a milestone 250th anniversary in 2016, the university is the eighth oldest higher education institution in the United States. More than 70,800 students and 27,000 faculty and staff learn, work, and serve the public at Rutgers locations across New Jersey and around the world.
Rutgers University–New Brunswick took root over 250 years ago. We are the state's most comprehensive intellectual resource—the flagship campus of Rutgers, The State University of New Jersey, as designated by the Association of American Universities. We are the region's most high-profile public research institution and a leading national research center with a global impact.
Rutgers, The State University of New Jersey is seeking a Systems Administrator IV (ITSM Training Administrator) in Information Technology Services Management – Computing Services at Central Administration.
Reporting to the Associate Director Information Technology, the System Administrator IV is responsible for providing training and supporting communications to university-wide organizations for the Rutgers IT Service Management Office.
Among the key duties of this position are the following:
Supports the ongoing operations of the Rutgers Service Management Office by working collaboratively with the Associate Director, ITSM to support the university-wide effort to improve service processes and service delivery utilizing IT service management best practices, standards, and methodologies (ITIL, COBIT, LeanIT).
Works closely with the ITSM team to coordinate business and process analysis, communications, training, data reporting, and analytics services for the Rutgers Service Management Program.
Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Exempt Grade 31S Position Salary Annual Minimum Salary 84801.000 Annual Mid Range Salary 102285.000 Annual Maximum Salary 121826.000 Standard Hours 37.50 Union Description Payroll Designation PeopleSoft Benefits
Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to https:// uhr.rutgers.edu/benefits/benefits-overview. Rutgers also offers a benefit program to eligible full-time postdoctoral fellow students. For details, please go to https: // finance.rutgers.edu/healthcare-risk/insurance/postdoctoral-health- insurance.
Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility ABP
Minimum Education and Experience
Certifications/Licenses Required Knowledge, Skills, and Abilities
Ability to effectively train IT professionals on new concepts, terminology, and work processes.
Willingness to observe and analyze patterns, trends, and correlations in higher education, technology, and business practices.
Equipment Utilized Physical Demands and Work Environment
PHYSICAL DEMANDS: Standing, sitting, walking, talking or hearing. No special vision requirements.Visual acuity to perform activities such as: viewing computer screen, reading, analyzing written information/data, etc. Ability to perform physical labor without restrictions, including lifting equipment up to fifty (50) pounds.
WORK ENVIRONMENT: Office environment. Moderate noise
Posting DetailsPosting Number 22ST1062
Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Downtown New Brunswick City New Brunswick State NJ Location Details
All offers of employment are contingent upon successful completion of all pre- employment screenings.
Under Policy 60.1.35 Immunization Policy for Rutgers Employees and Prospective Employees, Rutgers University requires all prospective employees to provide proof that they are fully vaccinated and have received a booster (where eligible) against COVID-19 prior to commencement of employment, unless the University has granted the individual a medical or religious exemption. Employees who are not eligible for a booster at the time of an offer of employment must provide proof they have received a booster upon eligibility and upload proof of same. Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.
Affirmative Action/Equal Employment Opportunity Statement
It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: https:// uhr.rutgers.edu/non- discrimination-statementSupplemental Questions
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