Student Worker - TAC Worker

Staff Posting Details

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Position Information

Requisition Number Stu105P

Position Type Student Worker Department Department of Student Workers Job Title Student Worker - TAC Worker Classification Student Worker Pay Rate Starting rate $12.00/hr

Position Summary Information

Hours per week Up to 30 hrs/week

Days Worked Flexible Hours/Shift worked Flexible

Posting Detail Information

Job Summary/Basic Function

At TAC you work to solve the issues that cannot be resolved over the phone, or by suggested troubleshooting. TAC workers work on fixing student and University devices in a timely manner. This often involves communicating with the user and co-workers in order to come up with solutions quickly while ensuring that the solution is as permanent as can be. We deal with a little bit of everything IT related on campus and help ease the workload for the rest of IT.

Required Qualifications

Ability to maintain strict confidentiality

Ability to speak clearly and professionally

Attention to detail

Willingness to perform varied duties

Willingness to ask colleagues questions when something is not known

Ability to multitask

Excellent communication skills

Ability to lift up to 20 lbs.

Willingness to learn and adapt

Good written and verbal communication

Preferred Qualifications

Previous customer service experience

Basic Hardware skills

Job Duties

Task may included but are not limited to:

Scan and grade exams for professors

Schedule times to go out to staff and faculty offices to look at the devices they are having problems with and troubleshoot on site. Bring the device back to TAC if the problem is beyond basic in-person troubleshooting

Uninstall and re-installing hardware when necessary: such as hard drives, power supplies and video cards.

Manage the ticket queue to address tickets in a timely manner

Refresh computers for redistribution

Help students and faculty who bring their devices to TAC for us to look at

Troubleshoot problematic podiums in classrooms and meeting rooms

Move employee computers and phones from one office to another

Working Conditions and Physical Effort

Be able to move across campus

Be able to stand for long periods of time

Be able to sit for long periods of time

Be able to lift up to 20 lbs.

Posting Open Date 01/13/2023 Posting Close Date 05/12/2023 Special Instructions to Applicants

Previous experience is not required. We will provide training to all.

Resume is required, cover letter optional. We highly encourage you to your upload class schedule, which allows us to to determine the best working hours during your academic and extra-curricular schedule.

Quicklink for Posting/Requisition https: // jobs.millersville.edu/postings/10306

Documents Needed to Apply

Required Documents

Resume

Optional Documents

Cover Letter/Letter of Application

Other Document 1

Class Schedule

Supplemental Questions

Required fields are indicated with an asterisk ().

Are you currently attending Millersville University or will be at the time of employment?

Yes

No

What days/hours are you available to work?

(Open Ended Question)

What is your current major/minor?

(Open Ended Question)