Student Worker - Help Desk

Staff Posting Details

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Position Information

Requisition Number Stu106P

Position Type Student Worker Department Department of Student Workers Job Title Student Worker - Help Desk Classification Student Worker Pay Rate Starting rate $12.00/hr

Position Summary Information

Hours per week Up to 30 hrs/week

Days Worked Flexible Hours/Shift worked Flexible

Posting Detail Information

Job Summary/Basic Function

As an IT Student Worker, the Help Desk Agent responsibilities include providing technical assistance and support related to technological issues at Millersville University. These issues may include assistance with various technology systems and software related issues that are faced by Millersville University students, faculty, and staff. The Help Desk Agent is responsible for answering phone calls to respond to inquiries and often to perform diagnostic programs to isolate and further investigate technological related issues of the staff, students and faculty of Millersville University in order to determine the nature of the issue and implement solutions as available. This position is very sedentary and requires clear and well-spoken communication skills as all support in this role is provided verbally over the phone.

Required Qualifications

Ability to maintain strict confidentiality

Ability to speak clearly and professionally

Attention to detail

Willingness to perform varied duties

Willingness to ask colleagues questions when something is not known

Ability to multitask

Excellent communication skills

Preferred Qualifications

Previous customer service experience

Basic Computer skills (Proficiency in Microsoft Word, Excel, etc.)

Job Duties

Task may included but are not limited to:

Answering phone calls in a courteous & professional manner

Provide technical assistance and support suggestions for incoming queries and issues related to computer systems, software, and hardware

Walk the users through the needed problem-solving process with a professional and friendly demeanor

Install, modify, and repair computer software by using remote support sessions

Maintain documentation of all calls received by using our ticketing system

Other related duties as assigned

Working Conditions and Physical Effort

Be able to sit and use a computer for the length of shift

Posting Open Date 01/13/2023 Posting Close Date 05/12/2023 Special Instructions to Applicants

Previous experience is not required. We will provide training to all.

Resume is required, cover letter optional. We highly encourage you to your upload class schedule, which allows us to to determine the best working hours during your academic and extra-curricular schedule.

Quicklink for Posting/Requisition https: // jobs.millersville.edu/postings/10307

Documents Needed to Apply

Required Documents

Resume

Optional Documents

Cover Letter/Letter of Application

Other Document 1

Class Schedule

Supplemental Questions

Required fields are indicated with an asterisk ().

Are you currently attending Millersville University or will be at the time of employment?

Yes

No

What days/hours are you available to work?

(Open Ended Question)

What is your current major/minor?

(Open Ended Question)