Student Technician

Missouri State University
January 22, 2023
Contact:N/A
Offerd Salary:$13.70 - $14.70
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Posting Details

Posting Details

Position Title Student Technician

Student Status Work Study Optional –You are not required to be a Federal Work Study Recipient to hold this position. Work Location Springfield Campus Department Computer Svc-User Support Hiring Range $13.70 - $14.70 Department/Employer Operating Hours Mon-Thurs 8am-10pm; Sat Noon-6pm; Sun Noon-9pm How many hours per week are required? 15 Description of Primary Duties

Responsibilities:

  • Identifying and resolving customer issues with software, university systems, computers, mobile devices, peripherals, network connections, and printers via phone, chat, remote support, and in-person
  • Providing top-notch customer service and technology support for University students, faculty, and staff
  • Tracking all support work done in the IT work management system and documenting full details of support interactions
  • Creating and following technical guides and process documentation
  • Working on special projects and performing other duties as assigned
  • Required Qualifications

    Work Requirements

  • Meet Student Employment qualifications
  • A minimum of 15 hours weekly, which could include evenings and weekends
  • Be punctual and reliable in attendance
  • Maintain a positive attitude and customer empathy
  • Represent Computer Services in a professional manner
  • What makes a good User Support Student Technician:

  • Strong customer service skills
  • Strong written and verbal communications skills
  • Ability to gain technical knowledge of campus supported software and systems
  • Ability to gain skills in technical and process documentation
  • Preference will be given to students with at least two years remaining in their degree program
  • Required Certifications Additional Qualifications Special Instructions to Applicants Contact Information

    Work With Us – Computer Services Help Desk – Missouri State

    Disclaimer

    Disclaimer for off campus positions only.

    EO/AA and Diversity Statement

    Non Discrimination Statement

    Missouri State University is a community of people with respect for diversity. The University emphasizes the dignity and equality common to all persons and adheres to a strict nondiscrimination policy regarding the treatment of individual faculty, staff, and students. In accord with federal law and applicable Missouri statutes, the University does not discriminate on the basis of race, color, national origin (including ancestry, or any other subcategory of national origin recognized by applicable law), religion, sex (including marital status, family status, pregnancy, sexual orientation, gender identity, gender expression, or any other subcategory of sex recognized by applicable law), age, disability, veteran status, genetic information, or any other basis protected by applicable law in employment or in any program or activity offered or sponsored by the University. Sex discrimination encompasses sexual harassment, which includes sexual violence, and is strictly prohibited by Title IX of the Education Amendments of 1972.

    This policy shall not be interpreted in a manner as to violate the legal rights of religious organizations or military organizations associated with the Armed Forces of the United States of America.

    The University maintains a grievance procedure incorporating due process available to any person who believes he or she has been discriminated against. Missouri State University is an Equal Opportunity/Affirmative Action/Minority/Female/Veterans/Disability/Sexual Orientation/Gender Identity employer. Inquiries concerning the complaint/grievance procedure related to sex discrimination, including sexual harassment and sexual assault, should be addressed to the Title IX Coordinator, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252, or to the Office for Civil Rights. All other inquiries concerning the grievance procedure, Affirmative Action Plan, or compliance with federal and state laws and guidelines should be addressed to the Equal Opportunity Officer, Office for Institutional Equity and Compliance, Carrington Hall 205, 901 S. National Ave., Springfield, Missouri 65897, [email protected], 417-836-4252, or to the Office for Civil Rights. (Res. Board Policies No. 70-11; Bd. Min. 10-28-11.)

    Posting Detail

    Open Date 01/10/2023

    Close Date 01/22/2023 Posting Number 20230011STU

    Applicant Documents

    Required Documents

  • Resume
  • Cover Letter
  • Optional Documents

    Supplemental Questions

    Required fields are indicated with an asterisk ().

  • How many credit hours are you currently enrolled in?
  • (Open Ended Question)

  • Is your cumulative and/or semester GPA a 2.00 or better?
  • Yes
  • No
  • I don't know
  • Are you currently seeking a degree (or teacher certification) at Missouri State University?
  • Yes
  • No
  • I'm not sure.
  • Are you a current Missouri State University Student?
  • Yes
  • No
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