Position InformationPosition Title Student Support Specialist, Heller College of Business
Category Administrative Position Number A99923 Posting Number S0001021 Location Hybrid - Chicago Open Date 02/13/2023 Close Date Open Until Filled? Yes Job Type Full-Time Working Hours Position Summary
The Student Support Specialist will act as a key academic advisor for new and continuing students in the Heller College of Business and assist HCB leadership with developing and achieving the College's student recruitment, retention, and engagement goals and objectives. This is a full-time, exempt, administrative position that reports to the assistant dean.
Knowledge, Skills and Abilities Required
Years of Experience Required 2 Required Education Masters Degree Certification/Licensure Required Minimum Qualifications
Please refer to knowledge, skills, and abilities required.
Standard Office equipment (desktop computer, office copier and phone)
Normal climate-controlled office environment is provided. Job is largely sedentary, but there is a need to move about the office and buildings frequently. Occasional bending, stooping, lifting, pushing and/or pulling is required (typically less than 10 pounds of weight or pressure). Regular use of desktop computer is required, calling for frequent hand/wrist movement and repetition. Moderate level of stress. Occasional travel within the local or regional setting may be required.
Priority Application Instructions Departmental Contact Information
Essential Job Functions
Duty and Responsibility
Advising and retention: Assist students in preparing plans of study and with early and accurate course registration. Respond to student questions in a timely manner. Process and maintain accurate and timely student data and records in compliance with FERPA guidelines. Support probationary students in returning to good academic standing directly and through referral to available student services offered by the University. Collaborate with faculty and staff within and outside of the college to solve advising and certification issues.
Percentage Of Time 70 Duty and Responsibility
Recruitment and student events: Manage the college's presence and participation in University or college recruitment and student events. This will include attending recruitment and student events that may occasionally be held in the evening or on a weekend. Coordinate with HCB leadership to develop new program-specific recruitment pipelines with targeted high school and community college partners.
Communicate enrollment needs and trends to HCB leadership to assist in preparation of academic schedules.
Percentage Of Time 25 Duty and Responsibility
Other assigned duties as necessary to contribute to the success of the Roosevelt University and efficient operation of the Heller College of Business.
Percentage Of Time 5Posting Specific Questions
Required fields are indicated with an asterisk ().
(Open Ended Question)