Student Support Coordinator

University of Queensland
November 29, 2022
Offerd Salary:$82,399
Working address:N/A
Contract Type:Fixed-term position
Working Time:Full time
Working type:N/A
Job Ref.:N/A
  • Student Enrichment and Employability Development (SEED)

  • HEW level 6

  • Fixed-term position through to January 2026

  • Australian Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

  • Closing date 29 November 2022 at 11.00pm AEST (R-19358)

  • About This Opportunity

    Supporting the Young Achievers Program (YAP), this role will build a cohort experience for students throughout their engagement with the program from initial selection through their transition to university and while they remain enrolled as students at UQ.

    This will include connecting students to relevant supports throughout their time, including centralised services such as counsellors and learning advisors, as well as Faculty based services that may be more directly relevant to their discipline or study expectations. As such, they will be a key contact and coordinating point for Faculties and the Scholarships Office to ensure coordinated and consistent service delivery for the YAP cohort. This role will create a sense of belonging, connection, and confidence within the cohort, leading to improved retention and success.


  • Identify and assess the expectations of YAP students and plan, design, and coordinate support programs that respond to these needs

  • Coordinate and deliver support services for YAP students in person and online for a range of issues related to transition to university, including academic preparation and support, social cohesion, and sense of belonging

  • Develop reports to monitor student experience and staff feedback to measure program success and deliver recommendations to support continuous improvement

  • Display appropriate levels of confidentiality, discretion, judgement, and professionalism.

  • Provide specialist information to the Young Achievers Program (YAP) Coordinator to inform and continuously improve YAP Student Support programs, practice, and future strategy.

  • Develop and maintain networks and partnerships with other university staff, student groups, and external support services

  • Any other duties as reasonably directed by your supervisor

  • Other

    Ensure you are aware of and comply with legislation and University policy relevant to the duties undertaken, including but not exclusive to:

  • The University's Code of Conduct.

  • Requirements of the Queensland occupational health and safety (OH&S) legislation and related OH&S responsibilities and procedures developed by the University or Institute/School.

  • The adoption of sustainable practices in all work activities and compliance with associated legislation and related University sustainability responsibilities and procedures.

  • Requirements of the Education Services for Overseas Students Act 2000, the National Code 2007 and associated legislation, and related responsibilities and procedures developed by the University.

  • About Student Enrichment and Employability Development (SEED)

    The Student Affairs Division falls within the Deputy Vice-Chancellor (Academic) (DVCA) portfolio, which brings together central units that provide operational, corporate, and pastoral support for all aspects of the student lifecycle.

    SEED is the custodian of the Employability Award and coordinates and promotes a wide range of activities across UQ that empower students to enhance their employability including global mobility; entrepreneurship and innovation; volunteering and mentoring; undergraduate research experiences; and leadership development opportunities.

    SEED enhances student employability through a focus on experiential learning, ensuring that students are able to capitalise on the benefits of the University's diversity, research reputation and capacity, international partnerships, and strong links with industry and the professions. SEED also provides financial supports to enable students to access experiences, as well as supports to translate, articulate, and transfer these experiences into the workplace. Working across the UQ Community to drive strategies to strengthen the quality of the overall student experience, facilitating access to experiences that assist students to reflect UQ graduate attributes and enhance their employability

    About You

  • Qualifications and training equivalent to an undergraduate degree in a relevant field with at least two years of subsequent experience; or an equivalent combination of relevant experience and/or education/training.

  • Experience of developing, delivering, and coordinating academic preparation programs or similar teaching experience

  • Demonstrable organisation and planning skills with the ability to prioritise own workload, work independently and proactively, and meet deadlines with attention to detail

  • Excellent interpersonal skills including the ability to consult, coordinate, negotiate and work effectively and independently with a wide variety of stakeholders

  • Experience using data and system to capture and report relevant evaluation information, including analysis, to facilitate evidence-based recommendations for improvement

  • Please note that the successful candidate must have a current Blue Card prior to commencement of the role.

    What We Can Offer

    This is a full-time fixed-term position through to January 2026 at HEW level 6.

    The full-time equivalent base salary will be in the range $82,399.95 to $88,503.79 plus super of up to 17%. The total FTE package will be in the range $96,407.94 to $103,549.43 per annum.

    For further information about UQ's benefits, please visit Why Work at UQ and review The University of Queensland's Enterprise Bargaining Agreement 2018 - 2021.


    To discuss this role please contact Corinne Francken at

    For application queries, please contact stating the job reference number in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section

  • Resume

  • Please note that you will be asked to add all documents into the one upload box labelled ‘resume', which is step one of the application form.

    To satisfy pre-requisite questions and ensure your application can be considered in full, all candidates must apply via the UQ Careers portal by the job closing deadline or will not be accepted.

    Other Information

    Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

    Background Checks : All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion . We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in our broader community, whether that be gender identity , LGBTQIA+ , cultural and/or linguistic , Aboriginal and/or Torres Strait Islander peoples , or people with a disability . Accessibility requirements and/or adjustments can be directed to

    If you are a current employee of the University, or hold an unpaid or affiliate appointment with the University, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

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