Student Success Coordinator

Position Details

Position Information

Announcement Number STAFF - VA - 23188

For questions regarding this position, please contact:

Kate Koller [email protected]

Classification Title Program Coord II Working Title Student Success Coordinator Brief Position Overview

The Student Success Coordinator manages the undergraduate and graduate programs in the department and provides critical support to faculty in their mission to provide outstanding educational and research opportunities to all students at Montana State University.

Position Number 4M0293 Department Agricultural Economics & Economics Division College of Agriculture/MAES Appointment Type Classified Contract Term Fiscal Year Semester If other, specify From date If other, specify End date FLSA Non-Exempt Union Affiliation FOCUS-MFPE FTE 1.0 Benefits Eligible Eligible Salary $20.49 per hour, commensurate with experience, education, and qualifications Contract Type Classified Salary If other, please specify Recruitment Type Open

Position Details

General Statement

The Student Success Coordinator manages student services and provides academic program support to the faculty in the Department of Agricultural Economics and Economics (DAEE) in conjunction with the MSU Advising Commons, the College of Agriculture Advising Center, Letters and Science Undergraduate Advising Center, and College of Engineering MIE advisors. This position serves as program coordinator to DAEE faculty, students, alumni, and prospective students for departmental and university policies and procedures from pre- matriculation to post-graduation.

The Student Success Coordinator will enhance the quality and effectiveness of undergraduate and graduate student academic programs, services and experiences with high level advising and technical support to students, faculty, and staff. Responds and works with campus departments to resolve academic issues. Maintains student electronic files, keeping up-to-date with university procedures, interpreting university academic policy and providing academic advice to faculty and students. The Student Success Coordinator monitors other academic programs that potentially affect the DAEE. Other related office duties may be assigned.

Duties and Responsibilities

Coordinate the undergraduate student program: ● Serve as the main academic advisor for all minor seeking students and all incoming freshmen, help with freshmen orientation, and transition freshman to a faculty advisor the following academic year. ● Academic program support for students considering or actively transitioning to one of the DAEE's programs (B.S. in Agricultural Economics, B.S. in Economics, B.S. in Financial Engineering). ● Work with faculty and certifying officer on graduation audits, transfer coursework and substitutions of courses; serve as exceptions manager; register students in restricted-entry courses. ● Analyze and process requests for petitions for withdrawals, core credit, graduation, and suspension appeals, etc. ● Ensure current information is available for faculty to be updated on undergraduate academic advising materials and course information, and assist the Resident Instruction Committee on assigning students to faculty advisors. ● Direct the planning and assessment of student engagement events to promote a sense of belonging in the department ● Develop and enhance the DAEE community presence through creating an annual strategy targeting students, faculty, staff, alumni and the broader Montana community. ● Assist a collection of college events, including the Freshman Welcome Social, the recruitment Luncheons, and graduation events ● Develop strategies and implement programs and services that engage employers and increase experiential education, internship, and part-time/full-time opportunities for students; acquire, maintain, and analyze data on internship, job, and other student outcomes. ● Contribute to innovative ideas to support the growth and effectiveness of the departmental advising programs.

Assist the graduate student program: ● Manage and implement departmental, Graduate School, Registrar's Office and university policies and procedures. ● Respond to general prospective student graduate program inquiries, and assist students with various forms for the Graduate School, thesis defense and graduation etc. ● Monitor graduate student academic and program satisfactory progress. Provide guidance and encouragement until the student has satisfied requirements of their M.S. in Applied Economics program. ● Assist the Graduate committee in selection of MS applications. Provide offer letters and be the main point of contact for all questions from acceptance to arrival.

Additional responsibilities include but are not limited to: ● Work with Resident Instruction Committees and faculty to submit revisions and updates for the Catalog and; coordinate advising evaluations processes; organize and maintain electronic student files. ● Work with other DAEE staff to coordinate and maintain academic related webpages, departmental brochures, and student resources. ● Maintain and coordinate communications with alumni. ● Assist department head, faculty, office manager and administrative staff in day-to-day operations in regards to student services as needed.

Required Qualifications – Experience, Education, Knowledge & Skills

Progressively responsible experience providing customer service in an office environment or an equivalent combination of relevant education and/or experience.

Demonstrated experience in customer service skills and working with a diverse group of constituents.

Demonstrated experience using personal computers and software; including word processing, spreadsheets, electronic calendars, and email. Microsoft Office Suite is preferred.

Preferred Qualifications – Experience, Education, Knowledge & Skills

1. Bachelor's degree. 2. Demonstrated experience assisting students.

The Successful Candidate Will

Possess excellent written and verbal communication skills and the ability to articulate detailed information and policies and procedures, both verbally and in writing to a wide variety of constituents

Have demonstrated competence organizing and prioritizing multiple work assignments with a high degree of accuracy and close attention to detail while meeting deadlines and exercising sound judgment and adaptability to changing priorities in a busy office setting with frequent interruptions

Have the ability to manage sensitive and confidential situations and records appropriately (you will be a mandatory reporter)

Possess the ability to troubleshoot problems, think outside the box, and have candid conversations

Establish and maintain productive and positive working relations with co- workers, faculty, students, supervisors, alumni and the public. Work independently with minimal supervision and as part of a team

Have the ability to possess a thorough understanding of MSU Banner, MyInfo, Ad Astra, DegreeWorks, Course Scheduler, CollegeNet, Course Leaf, CIM, Excel, Word, and Outlook, registrar forms, policies, procedures, resources, and deadlines

Be detail oriented with a passion for continued advancement of the department

Liaison with associated MSU Departments, including the College of Agriculture Advising Center and MSU Advising Commons, Admissions, New Student Services, Registrar, Office of Student Success, Office of International Programs and the Graduate School

Possess the ability and skill to interpret, implement and communicate new policies and procedures

Represent the Department of Agricultural Economics and Economics and MSU in a professional and courteous manner

Position Special Requirements/Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University's rights to assign or reassign duties and responsibilities to this job at any time.

Physical Demands

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

This position has supervisory duties? No

Posting Detail Information

Number of Vacancies 1

Desired Start Date Upon completion of a successful search. Position End Date (if temporary) Open Date Close Date Applications will be:

Screening of applications will begin on January 27, 2023; however, applications will continue to be accepted until an adequate applicant pool has been established.

Special Instructions Diversity Statement

Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.

In compliance with the Montana Veteran's Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran's preference please complete the veteran's preference information located in the Demographics section of your profile.

MSU's Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https: // www. montana.edu/hr/recruitment/dualcareer.html

Applicant Documents

Required Documents

Resume

Cover Letter addressing each of the Required and Preferred Qualifications

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk ().