Student Success Coordinator, College of Arts & Sciences

Bucknell University
September 19, 2023
Offerd Salary:$45,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Student Success Coordinator, College of Arts & Sciences

Apply now Job no: 497487 Position type: full-time Location: Lewisburg, PA Categories: Other, Academic Affairs

Bucknell University College of Arts & Sciences is pleased to announce a search for a new Student Success Coordinator. This position provides high-level, essential support to the Academic Associate Deans in the College of Arts & Sciences. The Student Success Coordinator is committed and dedicated to providing the highest levels of service to students in furtherance of their success at Bucknell University. The Student Success Coordinator is responsible for promoting student success through personalized, proactive and responsive support and advocacy, as well as providing prompt problem resolution. This position engages in front-line student academic support, oversees multiple tasks and projects with competing priorities and deadlines, screens and prioritizes communications and opportunities from external and internal constituents, and effective handles administrative processes. The Student Success Coordinator works closely with faculty and students to support advising and peer mentoring programs and maintains a consistent pattern of contact and communications with students in need of support. This position involves frequent student-faculty-administration-parent contact and assistance, and a thorough knowledge of the curricula of the College of Arts & Sciences.

The Student Success Coordinator must be qualified to provide student advising throughout the year, including monitoring relevant reports to identify potential issues related to student academic progress. Advising will be required both one-on-one and in a group setting and includes both curricular and developmental advising. This position requires some evening and weekend hours to accommodate students in need and staffing events. Above all, the Student Success Coordinator demonstrates the ability to work independently, handle confidential information, work in a pressured environment, and pay careful attention to details while multi-tasking and meeting deadlines.

The Dean's Office of the College of Arts & Sciences recognizes the value and importance of an inclusive and diverse workplace. The Office is committed to working affirmatively to recruit and support a diverse group of staff, students, and faculty. In the Dean's Office, an active exchange of many viewpoints in an environment of mutual respect is highly valued. Attracting talented people from a variety of backgrounds improves the functioning of the Dean's Office and is crucial to our support of the University mission.

The Student Success Coordinator reports to the Dean of the College of Arts & Sciences. This position is funded, in part, with donor funds, for a minimum of five years, with the possibility of extension if more funding is secured. Review of applications will begin immediately and continue until position is filled.

Job Duties: • Engage directly with students, parents, faculty and staff and provides student advising to promote success. This person is available regularly for specific on-the-spot advising for both students and faculty. This can relate to scheduling questions (both immediate and long range), academic policy and procedural questions, transfer credit questions, course withdrawals, etc. This person is also prepared to interface with parents where appropriate to provide general information and specific student related content following FERPA guidelines. • Engage with the Beacon notification system and connects with students of concern both during and outside of regular office hours to provide support. Maintains a regular caseload of students both from an initial cohort invitation and as referred by the Academic Associate Deans providing specific case management and scheduling weekly accountability and support sessions for academically, personally, and socially at-risk students. Facilitates use of campus resources and helps to normalize said use, providing follow up accountability. Follows up after academic notices and alerts and proactively identifies, monitors and creates specific and directed intervention plans for at-risk students. • Collaborate with other departments and functional areas to deliver an optimal student experience from the time of deposit with a focus on the first- year transition to college. Engages students through a variety of communication channels and proactive outreach to students. Communicates with faculty advisers and mentors, Athletics, the Teaching and Learning Center (TLC) and campus partners in Student Affairs (i.e., Residential Ed, Housing, International and Multicultural Student Services, etc.) to better understand student status. Outreach to students formerly of concern. Generates case notes for student files and maintains thorough records for statistical purposes. • Collaborate with the Academic Associate Deans and the broader office staff in the College of Arts & Sciences Deans Office to create an accessible and comprehensive place of support for students in the College of Arts & Sciences. Ability to collaborate and work as part of a team in the interests of the success of the students of the College. • Assist with the development, implementation and assessment of proactive retention strategies designed to promote early academic success and persistence of students with a special focus on at-risk students. • In addition to the regular responsive advising, assist with onboarding transfer students and readmission of students returning from a leave of absence. This includes answering student and parent questions, and working with students to ensure they are registered for appropriate courses. Maintains a thorough knowledge of the evolving college curricula, policies, and procedures and communicates this information correctly. • Conduct various training sessions related to advising and supports faculty advisor training sessions for all new faculty advisors. • Pursue professional development opportunities to bring new methods of learning support to the College of Engineering. Ensure the office is using best practices in student support and assessment of related services. • Support planning and execution of existing special events and programs related to student success in the College of Arts & Sciences and planning and developing new programming. • Participate in the collection and analysis of data regarding student success. • Represent the College of Arts & Sciences in relevant meetings across campus that address student support and support systems. • Performs other duties as assigned by the Dean.

Minimum Qualifications: • Bachelor's degree (Specialty in social psychology or education a plus) • Three or more years' experience in a setting with frequent client contact • Demonstrated knowledge of computers and proficiency of software including Microsoft Office Word and Excel, email and calendaring applications • Excellent written and verbal communication and organizational skills with strong attention to detail, and ability to prioritize deadlines and successfully manage multiple priorities • Exceptional customer service skills, relating to recruitment and retention of students as well as maintenance of good relations with parents and alumni • Ability to provide first-line life skills counseling to students and recognize when students require additional professional counseling • Ability to handle sensitive confidential information in a responsible and appropriate manner and always use good judgment • Proactive approach to projects, problem solving, communication needs, and planning • Must be able to work independently as well as in a team environment • Demonstrated ability to positively interact with a wide range of individuals and commit to diversity, equity, and inclusion

Preferred Qualifications: • Advanced degree • Experience with academic advising or student academic affairs • Experience with relevant online systems (e.g., HRIS systems, applicant tracking systems, Moodle, document imaging systems, etc.)

Work Type: This position is a full-time, benefits-eligible, exempt staff position.

This role is not budgeted for visa sponsorship at this time, all candidates must be authorized to work in the US at the time of submission of the application.

Salary Range: This is a Staff Exempt position with a hiring range of $45,000-54,100 (E06). The offer rate will be based on a review of the candidate's credentials compared to the qualifications of the position, internal equity, and our overall compensation philosophy.


Eligible full- and part-time employees are compensated beyond base salary through our total rewards package that includes (but is not limited to): - flexible scheduling options determined by role; - medical, prescription drug, vision, dental, life, and long-term disability insurance options - an outstanding 10% employer contribution to your retirement plan (no contribution requirement for non-exempt positions) - generous paid time off, including vacation and sick time, a community service day, and 19 paid holidays (including two full weeks off for Winter Break!) - full-time and part-time members of the faculty and staff are eligible for tuition remission for themselves. Additionally, full-time members of the faculty and staff are eligible for tuition remission for their spouse/spousal equivalent and are eligible for various tuition programs for their children. Credit for full-time benefits eligible employment at other institutions of higher education will be applied to waiting periods. - a comprehensive employee wellness program including program incentives - myriad other benefits, including parental leave, an employee assistance program, fitness center membership, and the power of your Bucknell ID card

To learn more about Bucknell's benefits, click here! (Eligibility criteria and waiting periods may apply.)

Diversity, Equity & Inclusion: Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and seeks candidates who will contribute to a climate that supports the growth and development of a diverse campus community. We endeavor to enhance our capacity to value and capitalize on the cultural richness that diversity brings. We encourage all individuals to apply and do not discriminate in admissions, employment, educational programs and/or activities on the basis of race, color, national or ethnic origin, age, religion, disability, pregnancy, sex/gender, gender identity and/or expression, sexual orientation, marital or family status, military or veteran status, or genetic information.

About Bucknell

Founded in 1846 and located along the banks of the Susquehanna River in historic Lewisburg, Pa., Bucknell University is an undergraduate-focused institution that stands uniquely at the intersection of top-ranked liberal arts, engineering and management programs. Our students choose from more than 60 majors and 70 minors in the arts, engineering, humanities, management, and natural and social sciences, as well as extensive global study, service- learning and research opportunities. Bucknell's 3,700 undergraduate and 30 graduate students enjoy a low 9:1 student-faculty ratio and exceptional opportunities to collaborate with faculty mentors on scholarly and artistic projects.

Bucknell's beautiful 450-acre campus includes first-rate facilities and is home to more than 90 percent of its undergraduate students. Student life is vibrant with about 200 student-run organizations, 27 NCAA Division I athletics teams, a robust arts culture, and a commitment among many of the students to community and global service work.

Bucknell is committed to fostering an environment that embraces diversity, equity and inclusion, and we seek candidates who will contribute to a climate that supports the growth and development of a diverse campus community. The University provides equal opportunity without regard to race, color, gender, gender identity, gender expression, sexual orientation, age, religion, national or ethnic origin, marital status, veteran status or disability in admissions, employment and in all of its educational programs and activities. We encourage individuals from historically underrepresented groups to apply.

The Community

Lewisburg (pop. 5,700) is located in central Pennsylvania and features beautiful Victorian homes, the restored art deco Campus Theatre (owned by the University), a variety of restaurants, shops and boutiques, and the Barnes & Noble at Bucknell University Bookstore. It is the seat of Union County, which has about 44,000 residents.

The city of Williamsport is about a 30-minute drive from campus, and Penn State University's main campus is about an hour away, as is Harrisburg, Pennsylvania's state capital. Bucknell is within a three-hour drive of New York City, Philadelphia, Baltimore and Washington, D.C.

The cost of living is low compared to that of major U.S. cities and suburbs. Bucknell's surroundings yield fresh produce, cultural activities and events, and outstanding opportunities for outdoor activity on the Susquehanna River and in the nearby state parks and forests. The Lewisburg Area School District receives excellent reviews for its schools at all grade levels. Lewisburg Area High School consistently ranks among the top 50 high schools in Pennsylvania for SAT scores and statewide exams.

Advertised: 18 Aug 2023 Eastern Daylight Time Applications close:

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