Student Services Specialist

University of Southern Mississippi
March 17, 2023
Offerd Salary:$600
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Student Services Specialist

The University of Southern Mississippi is currently accepting applications for the position of Student Services Specialist.

Position Details

Location Gulf Park

730 East Beach Boulevard Long Beach, Mississippi, 39560 United States Division GP Registrar Position Type Staff Employment Status Full Time Grant Funded No Salary Range 13.07 - 15.38 Pay Grade


Posting Close Date Open Until Filled

Special Instructions to Applicants This is an on-campus position. Remote work is not available. Review of applications will begin two weeks after posting and will continue until the position is filled. For full consideration, please submit both a resume and cover letter with your application.

Job Summary The Student Services Specialist will assist students in navigating the various pathways after enrollment at The University of Southern Mississippi: their class registration, their grades, their money, and other information related to their academic records. Student Services Specialists will act as a facilitator to resolve student services issues; be knowledgeable about all student benefits and functions across the Offices of Financial Aid, Business Services, Registrar, and Undergraduate Admissions. Student Services Advisors will be prepared to address student enrollment needs and develop specialized knowledge through their experience and extensive and regular professional development. This is a direct student service position, spending the majority of time on the ‘front line' working with students, parents, alumni, other University departments, and the community. Student Services Specialists engage in sensitive conversations related to academic success and financial matters.

Primary Duties and Responsibilities

  • Counsel, advise, investigate, problem-solve, and resolve questions and issues from current, previous, and prospective students, parents, faculty, staff, collegiate units, other third parties, and the public. Assist with outreach and engagement efforts with prospective and current students as necessary.
  • Deliver a holistic counseling experience relative to course enrollment information, academic records, financial aid, billing, and payments with a continuous focus on academic success and degree progress, financial wellness, student retention, and graduation rates.
  • Advise students and parents with in-depth financial aid questions assuring adherence to all regulatory compliance concerning financial aid applications, financial aid eligibility, cost of attendance budget components, different types of aid, loan comparisons, and their specific eligibility requirements, the requirements of federal, state, and University verification, and estimated family contributions.
  • Using a high-level of financial aid and student records policy knowledge, assisting students with filing tuition refund and satisfactory academic progress appeals so they realize a positive outcome. Advise students on the impacts of withdrawal or course enrollment changes related to financial aid and student accounts.
  • Review, analyze, and interpret student account activity, credits, debits, adjustments, and statements. Counsel students on student account topics: tuition rates, course fees, parking rates, bill due dates, payment plan options, refund distribution, and refund appeal information. Assist former students with prior term balance payments.
  • Supports fundamental undergraduate admission questions related to admissions/re-enrollment application status, transcript requests, document processing times, deadlines, scholarships, immunization requirements, and general account access.
  • Advise students on course registration processes, clearance of registration holds, federal and university privacy policies regarding academic records, and the processes by which academic records can be updated. Review requests for academic transcripts. Review and process certification of enrollment, letters of academic standing, and insurance third-party enrollment verifications. Assist with student records maintenance as necessary
  • Performs other duties as assigned to promote the mission of the University, University College, and the department.
  • Minimum Qualifications

    High School diploma or equivalent. Two years of student-related and/or office experience.

    Knowledge, Skills & Abilities

  • Excellent interpersonal, written, and verbal communication, critical thinking, and administrative skills, including professionalism in composing emails.

  • Ability to meet expectations in a fast-paced and dynamic customer-oriented environment with flexibility to accommodate adjusting priorities.

  • Ability to comprehend and communicate technical information effectively and diplomatically

  • Ability to work well under pressure.

  • Ability to use tact, diplomacy, and judgment in dealing with all customers.

  • Ability to meet deadlines and maintain a high level of accuracy professionalism, and a customer service focus.

  • Sensitive to cultural diversity and backgrounds.

  • Ability to multi-task and work collaboratively with others.

  • Proficient in Microsoft Office applications, including Word and Excel.

  • Strong organizational skills.

  • Highly motivated, focused and results-oriented.

  • Ability to work in an innovative, collaborative, and sometimes ambiguous environment.

  • Handle confidential information with discretion.

  • Preferred Qualifications

    Bachelor's degree from an accredited college or university and/or 1-3 years' experience in a related field/academic environment. Experience in higher education, preferably a one stop service model, admissions, financial aid, registration, and/or student accounting.

    About The University of Southern Mississippi The University of Southern Mississippi (USM) is a comprehensive public research institution delivering transformative programs on campuses in Hattiesburg and Long Beach, at teaching and research sites across the Mississippi Gulf Coast, as well as online. Founded in 1910, USM is one of only 131 universities in the nation to earn the Carnegie Classification of Institutions of Higher Education's "R1: Doctoral Universities - Very high research activity" designation, and its robust research enterprise includes experts in ocean science and engineering, polymer science and engineering, and large event venue safety and security, among others. USM is also one of only 37 institutions in the nation accredited in theatre, art and design, dance and music. As an economic driver, USM generates an annual economic impact of more than $600 million across the state. USM welcomes a diverse student body of more than 14,000, representing 71 countries, all 50 states, and every county in Mississippi. USM students have collected four Truman Scholarships and 37 National Science Foundation Graduate Research Fellowships, while also leading Mississippi with 27 Goldwater Scholarships, an honor that recognizes the next generation of great research scientists. Home to the Golden Eagles, USM competes in 17 Division I sports sponsored by the National Collegiate Athletic Association (NCAA). For more information, visit www.

    As an Affirmative Action/Equal Employment Opportunity employer/Americans with Disabilities Act institution, The University of Southern Mississippi encourages minorities, women, veterans and persons with disabilities to apply.

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