Student Services Manager

University of York
December 18, 2022
Offerd Salary:£42,155 - £51,805
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Student Services Manager




£42,155 - £51,805 a year


Grade 7

Contract status


Hours of work


Based at

University of York campus

Posted Date


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Job Reference



  • 11550 job description.pdf (PDF, 250.39kb)
  • Role Description Department

    The Department of Chemistry is one of the UK's leading Chemistry departments and we are renowned internationally for our research. This is combined with a commitment to teaching and outstanding student satisfaction, and we have been recognised consistently for our family-friendly policies and are proud of our Athena Swan Gold Award.

    The Department is looking to recruit a Student Service Manager on a full time basis.


    The Student Services Manager will provide leadership to the student services team within the Department of Chemistry. The role holder will offer professional support and advice to the Deputy Head of Department (Teaching) and the Chair of the Graduate School to assist in setting objectives and creating plans and strategies for the Department to enhance student life cycle support. The role holder will also work with relevant Chairs of Committees and senior colleagues to ensure that student facing services are managed to the highest standards both strategically and operationally. The post holder leads the delivery of student services, which support the student journey and overall student experience. The role carries a high level of autonomy and the post-holder is expected to manage their own time and to shape the role according to the varying needs of the Department.

    The role holder is required to lead the Student Services Team to provide high quality administrative services for students and staff. The team supports all Chemistry students (Undergraduate, Postgraduate Taught and Postgraduate Research) throughout their engagement with the Department and manages processes from enquiry to graduation, including all aspects of the student life cycle – admissions, student enrolment, issue of equipment, student record management, timetabling, assessment, progression, leave of absence, and other student-facing or student-related processes.

    Skills, Experience & Qualification needed
  • Lead and oversee the Student Services Team administrative support for the recruitment, admission, enrolment, student records management of students and to provide advice to academic and administrative staff on the policies, procedures and regulations that govern these activities.
  • Line manage and lead a large number of administrative staff; i.e. set overall goals and direction of teams, take team management decisions and optimise resources to ensure that work area objectives are consistently met.
  • Experience of working in a senior administrative role in a large, complex organisation.
  • Communicate to engage and influence others.
  • Level 6 qualification. (Qualifications at this level include a degree. Please view the full list). We also welcome applicants with equivalent non-uk qualifications or equivalent professional experience.
  • Interview date: To be confirmed

    For informal enquiries: please contact Mark Shaw at

    The University strives to be diverse and inclusive – a place where we can ALL be ourselves.

    We particularly encourage applications from people who identify as Black, Asian or from a Minority Ethnic background, who are underrepresented at the University.

    We offer family friendly, flexible working arrangements, with forums and inclusive facilities to support our staff. #EqualityatYork

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