Student Recruitment Operations Coordinator

Job details

Job reference

S62963

Date posted

16/08/2024

Application closing date

09/09/2024

Location

Exeter (Hybrid)

Salary

The starting salary will be £26,444, on Grade D, depending on qualifications and experience.

Package

Generous holiday allowances, flexible working, pension scheme.

Contractual hours

36.5

Basis

Full-time

Job category/type

Admin, Professional, Managerial

Attachments

S62963 JD.pdf

Student Recruitment Operations Coordinator

Job description

External Engagement and Global (EEG)

Student Recruitment Operations

We have two full time posts available. One permanent and one fixed term until October 2025.

These roles offer the opportunity for hybrid working – some time on campus and some from home.

Summary of the role

Based within the Student Recruitment Operations team, the roles focuses on providing nurturing customer experiences across a range of enquiry channels for prospective students and stakeholders. You will be providing information, advice, and guidance to prospective students across a range of formats and channels. Working within a team of colleagues in similar roles, you will become a specialist in an aligned faculty area, with the ability to hold knowledge, and support across all faculties, supporting prospective students and University colleagues on a daily basis.

You will be joining our team at an exciting time as we create and build a first-class enquiries service at the University. You will be responding to enquiries from a varied and multinational customer base daily across different enquiry channels, including live chat and phone lines and via our CRM system, Microsoft Dynamics. You will particularly be supporting the Student Recruitment Officer for Online Programmes, focusing on triaging potential leads, responding to enquiries, and supporting conversion of leads through the pipeline to enrol on online programmes.

In addition to enquiries, you will help support the Student Recruitment Operations Team organise and run a range of student recruitment activity – both in person and virtual – throughout the academic year. Supporting the University's undergraduate and postgraduate recruitment ambitions, this work will include activity like online subject sessions and virtual open days, large scale on-campus Open Days and Offer Holder Days and applicant interviews.

You will build relationships across the Student Recruitment Operations team and more widely within the EEG division, as well as key academic and stakeholder contacts to support the smooth running of student recruitment activity across all levels of study.

About you

You will:

Be proactive with a natural instinct for excellent customer service and who prides themselves on their ability to provide a positive, supportive, and nurturing customer experience at every opportunity

Ideally you will have experience of handling enquiries across a variety of channels and experience in working in a customer focused environment dealing with a wide range of stakeholders

Be an effective communicator with demonstrable organisational and planning skills and some experience in working on events

Your attention to detail and ability to provide clear and accurate information

Whilst experience of using Microsoft Dynamics or a CRM system would be welcome, you will be provided with training to use our different software systems, as well as wider training to develop your knowledge of the university in a specialist area

Within your application to the role, you are welcome to use examples or refer to skills or attributes that you have developed in the workplace, or within your personal life, such as through volunteering or other personal commitments like activities or clubs.

Please ensure you read the Job Description and Person Specification for full details of this role.

Our Equality, Diversity and Inclusion Commitment

We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

We are proud signatories of the Armed Forces Covenant and welcome applications from service people.

Benefits

We offer some fantastic benefits including:

39 days leave

options for flexible working

onsite gyms and a cycle to work scheme

sector leading policies around maternity, adoption and shared parental leave (up to 26wks full pay), paternity leave (up to 6wks full pay) and a Fertility Treatment Policy

stunning campus environments in Exeter and Cornwall, in the beautiful South West of England

Further information

For an informal discussion about the role, please contact Laura Drinkwater, [email protected]