Student Records Specialist #499351

Student Records Specialist #499351

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Position Information

Posting Number 20112657

Position Title Student Records Specialist #499351 FTE 1.00 Position Type Staff Department Registrar

Position Summary Information

Job Summary/Basic Function

Who We Are:

Lamar University is a diverse and accessible global university for life-long learners with a passion for broad-based community engagement. As a vital contributor to the socioeconomic wellbeing and resilience of the Gulf Coast region, our expertise is recognized locally and beyond. Lamar University is home to more than 17,000 students and is among the fastest growing Texas colleges and universities. LU is a member of The Texas State University System, which is the first higher education system of Texas and maintains the lowest average tuition and fees of any university system in Texas. With more than 100 degree options and a community that cares, Lamar students are always proud to be Cardinals.

Lamar University is committed to fostering a culture of diversity where students, faculty and staff of all backgrounds can learn, work, and serve.

About This Role:

The Student Records Specialist assists the Office of Records and Registration with many vital functions. Provides customer service to internal and external clients through multiple means of communication, including face- to-face, via telephone and through email. This position assists in the processes for LU graduation applications and performs data entry in multiple computer applications, monitors departmental email accounts and helps meet reporting needs within the department.

What You'll Do – Position Responsibilities

Customer service representative for LU Records Department -Counter assistance

-Departmental queue telephone calls -Departmental emails

Field questions from customers related to transcripts, graduation, verification of enrollment, and registration.

Assist Graduation staff with processes for the graduation of Lamar University students, including: -Coordinate certification programs

-Assist in the outreach to departments with certification programs. -Manually sets students up for awarding of certifications -Prepare certificates for mailing for certification program -Assist in the review of audits to ensure degree clearance and certification for LU graduate and undergraduate programs -Assist in checking departmental emails (Transcripts, Graduation/Undergraduate, and Commencement email accounts). -Maintain correspondence with graduating undergraduate/graduate level students through email. -Assist in the freezing of student's degree audits after awarding degrees for retention purpose -Assist in the preparation of diplomas for pick up and mailing -Assist LU Graduation Coordinator with Tuition Rebate Process – Determine whether students who applied for tuition reimbursement meet the qualifications for this benefit

Remove holds such as the Graduating Reapply to Register hold

Assist in the management of the schedule and workload for Student Worker

Assist in management of Graduation Ambassador program

Process Additional or Replacement Diplomas

Produce reports for internal and external clients via Argos

Updating student records by performing data entry in multiple platforms including DegreeWorks and Internet Native Banner (INB)

Assist with transcript production and archived work process

Cross-train with other areas to ensure consistent adequate coverage

Remain current with FERPA training and regulations and stay compliant

Will work some evenings and weekends for commencement activities

Complete special projects for the Records Department as requested, including running Argos reports

Benefits:

At Lamar University one of the ways, we show value to our team members is by offering the following perks:

Health, dental & vision insurance

Life insurance

State of Texas Retirement plans

Tuition covered at 100% for employees, spouses and/or eligible dependent.

Paid time off – vacation, sick, and holidays.

Minimum Qualifications

What You'll Need to Succeed – Minimum Qualifications

High School Diploma or GED

A minimum of two (2) years of customer service and computer work experience – preferably in an office setting, call center, or help desk environment.

Computer experience including data entry and use of Microsoft Office Suite (Outlook and Excel) is required.

Excellent organizational, communication, time management and interpersonal skills are a must.

EEO Statement

Lamar University is An Equal Opportunity Employer

Veteran's Preference Statement

Lamar University is proud to provide employment preference to veteran applicants in accordance with Texas 805 Government Code, Section 657.003.

Preferred Qualifications Security Sensitive Statement

This position is security-sensitive and thereby subject to the provisions of the Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information.

Salary $28,000 Work Hours

Application Information

Posting Date 04/28/2023

Close Date Open Until Filled Yes Special Instructions

Posting Specific Questions

Required fields are indicated with an asterisk ().

Are you claiming Veteran's Preference in accordance with Texas Senate Bill 805, Section 657.003? PLEASE READ IMPORTANT INSTRUCTIONS: To be considered for Veteran's Preference, applicants must complete and email to [email protected] a Standard Form 15 located at https: // www. opm.gov/forms/pdffill/sf15.pdf to include the required documents per the instructions on the form. Emails MUST also include position titles and posting numbers for each and every position applied for. APPLICANTS WHO FAIL TO EMAIL ALL REQUIRED DOCUMENTS BEFORE A POSTING CLOSES WILL NOT BE AWARDED VETERAN'S PREFERENCE.

Yes

No

What is the highest level of education have you obtained?

Bachelor's Degree

Associate's Degree

Technical School Diploma or Certificate

Some College Credits

High School Diploma or GED

In what field did you receive a degree and/or certification in?

(Open Ended Question)

How many years of customer service experience do you have? Such as dealing with the public.

I have seven or more years of experience in a customer service role.

I have five to six years of experience in a customer service role.

I have three to four years of experience in a customer service role.

I have one to two years of experience in a customer service role.

I have less than one year of experience in a customer service role.

I have no experience in a customer service role.

Please rate your knowledge and experience of MS Office Suite (Word, Excel, PowerPoint, Access, Outlook).

None

Beginner - Knowledge of MS Office Programs (Word & Excel)

Intermediate - Knowledge of MS Office (Word, Excel, & PowerPoint)

Moderate - Knowledge & Experience with MS Office Suite (Word, Excel, PowerPoint & Access)

Expert - Knowledge & Experience using MS Office Suite (Word, Excel, PowerPoint, Access, Outlook))

How much full time data entry experience do you have?

Less than 6 months

6 months to 1 year

1-2 years

3-4 years

5 years or more

Applicant Documents

Required Documents

Resume

Cover Letter

Optional Documents

Certificate(s)

Unofficial Transcript 1

Miscellaneous