Student Progress Assistant, Academic Section
Application closing date
£21,197 - £23,715 per annum (pro-rata for part-time)
Fixed-term, Full-time (Job share arrangement considered)
This is an opportunity to join an energetic team that is committed to supporting student success and to lead on student casework, providing advice on aspects of policy and procedure throughout the student journey.
The post is located in the Student Progress Team, which is part of the Academic Section. The Student Progress Team oversees the policy, processes and systems that underpin the student lifecycle and the completion of a University award, from the point of registration to graduation and beyond, ensuring excellence in service provision to students, academic staff and faculties, departments and schools. The team manages the student record and student progression, including policy and processes relating to academic offences, academic appeals, fitness to practise, student engagement, student complaints, student conduct, and disclosure and barring checks.
Duties of the Role
Working as part of a team, you will progress student case work ensuring that students receive a fair and efficient service and that the University complies with relevant internal and external policies. You will provide support to managers and officers coordinating casework, advise to students and staff, and contribute to review of policy and working practices.
There are two posts available. These posts are fixed-term until 31 October 2024 due to a temporary funding source.
The roles are campus based but partial home-working can be accommodated.
A job share arrangement for this role can be considered. Please provide details on your application of which hours and days you are available to work. Please note that continuation of a job share arrangement is dependent on there being two people available to undertake the arrangement.
Skills and qualifications required
You will have excellent interpersonal and team working skills: be able to deliver advice and guidance accurately and sensitively; and be approachable and sensitive in complex situations. Problem-solving skills, excellent communication and interpersonal skills as well as the ability to work well as part of a team is essential. You will have demonstrated an ability to maintain records accurately and to remain calm under pressure. You will be a confident IT user with significant and recent administrative experience of working in higher education student administration or an equivalent context. You will promote the University's values and make a direct and positive contribution to fostering a safe culture and creating a welcoming and inclusive community for all.
At the University of Essex, internationalism and diversity is central to who we are and what we do. We are committed to being a cosmopolitan, internationally oriented university that is welcoming to staff and students from all countries, faiths and backgrounds, where you can find the world in one place.
To support this commitment we have our Global Forum, a staff-led network that promotes and celebrates the rich cultural diversity among Essex staff, and our Colchester campus based Faith Centre, which hosts regular services, meetings and events organised by our chaplains and faith representatives.
Please see the attached job pack, which contains a full job description and person specification which outlines the full duties, skills, qualifications and experience needed for this role plus more information relating to the post. We recommend you read this information carefully before making an application. Applications should be made on-line, but if you would like advice or help in making an application, or need information in a different format, please contact email@example.com
More information: Working at the University