Student And Academic Services Professional & Business Support Grade 6 - £28,762 to £35,333 dependent on experience
This is an exciting opportunity to join the Student Policy, Casework and Compliance team in Academic Services at Sheffield Hallam University. The successful candidate will be part of a team who manage student dispute and conduct issues, the development of student regulations and policies, ensuring course and Professional Statutory and Regulatory Body requirements are met, compliance with Competition and Markets Authority legislation, and support of University committees.
You will manage a small team with responsibility for a range of administrative activities which includes processing professional checks for Teaching and Allied Health Professional courses, processing student casework (appeals, complaints and disciplinary), enhancing processes and systems, delivering training and briefings to staff, committee servicing and providing advice and guidance on regulations and policies.
This is a varied role which requires good organisation and problem-solving skills and the ability to work effectively in an environment of complex regulations and procedures to a high level of accuracy. This is a customer services role which requires excellent communication skills, the confidence to liaise with stakeholders at all levels and a professional approach to managing enquiries and giving advice, guidance, and information.
You will be proficient in the use of IT systems and able to quickly develop knowledge of new systems and identify process improvements.
For this job we particularly welcome applications from minority ethnic applicants who are underrepresented in this area/ this type of job at Sheffield Hallam.
The University is unable to sponsor the employment of international applicants in this role.
We offer a diverse range of benefits and opportunities to pursue a rewarding and fulfilling career in a supportive environment.
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Contact Person : Nikki Davies Contact Number : 0114 225 3719 Date Advertised : 20-Jan-2023 Closing Date : 19-Feb-2023 Location : City Employment Type : Permanent - Full Time Job number : 093166