Salary: £28,130 to £33,901 per annum Release Date: Wednesday 23 November 2022 Closing Date: Friday 09 December 2022 Interview Date: Monday 09 January 2023 Reference: SS208
The University of West London is ranked number one University for student satisfaction, student voice and academic support in the National Student Survey 2022. Help us in enabling the training of the next generation of trailblazing graduates, create the game-changing businesses of tomorrow and develop the solutions that will transform the lives of millions. It takes a big team to do what we do! We're on the lookout for talented and enthusiastic academics and professionals to help us deliver exceptional service in everything we do.
Student Services is a busy and highly effective department offering advice, guidance, and support to all UWL Students. The Department operates across three campuses offering face to face, virtual and telephone support to students. The areas of support covered include Disability & Long-Term Health conditions, Careers Advice & Guidance, Volunteering opportunities, Financial Advice and Support, Advice on student visa's, Placement Support and support for student in crisis or distress.
To provide consistent, high quality first point of contact customer service in the designated Student Services areas at UWL for all staff and students including monitoring the Student Services Inbox, ID Card Inbox, direct phone lines and Student Services Enquiry Desk, responding to requests and queries from the public, students, and staff. To co-lead as the ‘super user' in the delivery of a student experience orientated software program and to assist with the production of the UWL ID Cards for partner's, staff and students.
Degree or relevant experience.
Experience of working in a customer facing ‘front line' service.
Knowledge and understanding of the Higher Education environment.
Experience of working within a team under pressure.
Experience working as a ‘super user' with software.
How to Apply
To apply click on ‘Apply Online' and fill out the application form. Further information about the application process can be found here: https: // jobs.uwl.ac.uk/display.aspx?id=1253 &pid=0
Please email [email protected] if you need any assistance with the application process.
Interviews are expected to be held in the week commencing 09/01/2023.
For informal enquiries about the position please contact Dee O'Dell-Athill, Head of Student Welfare, Dee.O'[email protected]
Read more about working at the University of West London at https: // www. uwl.ac.uk/about-us/how-university-works/why-work-uwl
Our department/school is under-represented in terms of staff from BAME (Black, Asian and minority ethnic) backgrounds, of LGBT+ identities, and with disabilities. UWL is committed to having a diverse and inclusive workforce, supports the gender equality Athena SWAN Charter, and is a Disability Confident Employer as well as a Diversity Champion for Stonewall, the leading LGBT+ rights organisation. We welcome applications from all sections of the community, particularly those mentioned above to increase diversity in our workforce.
Candidates must be able to demonstrate their eligibility to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
Please be advised that it is expected that appointment within a grade will normally be at the minimum point.
This post is not available for UWL students.
Previous applicants for this post need not apply again.
A Standard/Enhanced DBS Certificate is required for this post (to be undertaken upon appointment).
This position does not meet the University criteria for Skilled Worker sponsorship
We will intermittently review the applications as part of this open advert, therefore if successful, you will be shortlisted and contacted at any time.
The University of West London reserves the right to close the role prior to this date should a suitable applicant be found