Student Information Desk Advisor

University of Exeter
November 30, 2023
Contact:N/A
Offerd Salary:£26,444
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Part time
Working type:N/A
Ref info:N/A
Job details

Job reference

P45976

Date posted

15/11/2023

Application closing date

30/11/2023

Location

Exeter (Hybrid)

Salary

The starting salary will be from £26,444 up to £29,605 pro rata per annum on Grade D, depending on qualifications and experience.

Package

Generous holiday allowances, flexible working (within requirements of frontline rota), pension scheme.

Contractual hours

29.2

Basis

Part-time

Job category/type

Admin, Professional, Managerial

Attachments

P45976 JD.pdf
Student Information Desk Advisor

Job description

Education and Academic Services

We are currently recruiting for the following positions on our Exeter campuses:

  • 1 x part time Student Information Desk Advisor on a fixed-term maternity cover contract to 12/01/2025.
  • The standard hours for this post are 0.8 FTE (29.2 per week), 7.3 hours per day, working 4 days per week (suggested Mon, Wed, Thurs, Fri). Please note some Saturday working will be required on a rota basis (term time only) with a day off in lieu provided where Saturdays are worked.

    This role offers the opportunity for hybrid working – some time on campus and some from home on a rota basis.

    As an essential frontline service, the Student Information Desk prioritises on campus working and you will be asked initially to work fully on campus for the first 2 – 3 months depeding on progress to ensure in-person training and support handling a broad range of enquiries. Trained SID advisors then work in a hybrid fashion on a rota basis: (example: 3 days on campus, 2 at home subject to service needs).

    Summary of the role

    The post offers an exciting opportunity for highly-motivated individuals with a keen interest in providing excellent customer service to students in all matters relating to non-academic support at all levels. We are looking for individuals who can work towards continuously improving the student and academic experience across the student life cycle.

    We are looking for someone with excellent customer service, IT and communication skills (in person, via telephone and via written enquiry), as well as someone who is capable of using an enquiry management system. You have will excellent attention to detail and experience of working collaboratively in a team to deliver multiple objectives and high service standards.

    Please ensure you read the Job Description and Person Specification for full details of this role.

    The University of Exeter

    We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.

    Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99% of our research is of international quality and 47% is world-leading (2021 Research Excellence Framework).

    We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research – Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City

    Our Equality, Diversity and Inclusion Commitment

    We are committed to ensuring reasonable adjustments are available for interviews and workplaces.

    Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.

    With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

    Benefits

    We offer some fantastic benefits including:

  • 39 days leave per year
  • options for flexible working
  • numerous discounts at leading retailers
  • onsite gyms on all of our campus' and a cycle to work scheme
  • sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy
  • stunning campus environments in Exeter and Cornwall, in the beautiful South West of England
  • Further information

    Please contact Kenny Budd: [email protected]

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