Student Hub Advisor

Location: Other Salary: £25,742 to £28,759 Per annum Full Time Permanent Closing Date: Monday 20 November 2023 Interview Date: To be confirmed Reference: 2507123BT

In the Student Hub, our job is to take ownership of student queries, providing timely solutions and consistent advice, giving our students the opportunity to focus on their studies and make positive memories that will last a lifetime.

About the role

The Student Hub are seeking a passionate and motivated team advisor who will work to support the 24/7 service offering. You will be part of a team of staff who support our students across a 27/7 timeframe with a shift pattern on a 4 days on, 4 days off rota, working a 12 hour shift from 06.00 – 18.00. The role is primarily based at our Highfield Campus location however there is the requirement to work across all Student Hub locations in Southampton and Winchester. This post is offered on a full-time, permanent basis. There is also a further 10% shift enhancement in addition to this.

You will be responsible for in the provision of advice, information and guidance to University of Southampton students and customers on a wide array of subjects including academic administration, student fees and funding, accommodation, graduation, and ID cards.

This is a fantastic opportunity for a dedicated individual who is interested in enhancing customer service skills.

About you

The successful candidate will bring a knowledge of higher education, student support and issues effecting students from a wide range of backgrounds is desirable.

A successful Student Hub Advisor will possess excellent customer service, as well as a competency in Microsoft Office and an aptitude for learning service specific software and internal systems.

The role involves interaction with our students and the successful candidates must be good communicator, both written and verbal and confident working alongside a variety of colleagues and building relationships.

About Us

The Student Hub is the first stop for any support our students may need in relation to their studies. Their questions matter and the Student Hub are here to provide advice, support, and guidance throughout their journey with us. We are available 24/7 to answer their questions and concerns about university life. No issue is too big and no question is too small.

We're dedicated to providing our students with the access to the guidance they need to make the most out of their time at the University of Southampton. The team can support our students with anything from accommodation to wellbeing and everything in between.

Thank you for your interest in joining the Student Hub Team.

To learn more about working in the Student Hub, visit our webpages. If you'd like to have an informal chat about this role or ask any questions, please contact [email protected].

Apply Online

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach.

Apply by midnight on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number.

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