Student and Academic Administration Assistant

University of Queensland
July 14, 2024
Offerd Salary:$71,640 - $75,957
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
  • Faculty of Medicine

  • Achieve a work-life balance with 36 hours/wk, purchased leave,

  • Access discounts across health and fitness, travel, retail, tech + more

  • Close to public transport and discounted parking

  • Based at Herston Campus.

  • About UQ

    As part of the UQ community, you'll have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

    Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you'll have the opportunity to contribute to activities that have a lasting impact on our community.

    Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

  • 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

  • 17% superannuation contributions

  • 17.5% annual leave loading

  • Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

  • Cheap parking (from just $5 a day)

  • Salary packaging options

  • About This Opportunity

    We are seeking a friendly, motivated, and energetic Student and Academic Administration Assistant to provide a range of student administrative support services within the Faculty of Medicine, Student Administration Team.

    As the first point of contact for student, staff and the general public, you will play a crucial role in providing efficient, accurate friendly and professional support and the advice (via face to face, email and telephone). This role plays an important part of creating a welcoming and supportive student experience within the Faculty of Medicine.

    Reporting to the Coordinator, Student Administration, this role is responsible for a diverse range of administrative processing tasks associated with enrolment and student academic matters.

    Key responsibilities will include:

  • Enhance the student experience by providing high quality customer services, including enquiry management, appointment scheduling and producing identification cards.

  • Participate in events such as Orientation, TSXPO, UQ Open Day, Doctor of Medicine Multiple Mini Interviews and other events as required, (Some of which are scheduled outside of the standard business hours).

  • Proved secretariat support to meeting and working groups as requested. Scheduling meetings, mail distribution and coordinate and oversee the provisions for the workplace.

  • Assist the Team Coordinator on matters relating to student and academic administration such as enrolments, study abroad, credit, graduation, and other tasks. Applying a sound general knowledge of student and academic administration and develop specific knowledge of the policies and procedures relevant to the position.

  • This is a full-time (100%), continuing position.

    At HEW level 4, the full-time equivalent base salary will be in the range $71,640 - $75,957 plus a generous super allowance of up to 17%. The total FTE package will be up to $83,818 - $88,870 annually As these roles are covered by an Enterprise Agreement, you will also receive regular remuneration increases in line with the Enterprise Agreement.

    About You

  • Completion of a diploma level qualification or an equivalent combination of relevant experience and education/training.

  • High level computing skills, preferably using Microsoft Office software.

  • Excellent interpersonal and written skills, a commitment to providing high level customer service.

  • Ability to work as part of a team and to organise workloads to meet competing demands and deadlines.

  • High level of attention to detail and accuracy in written work.

  • Demonstrated effective problem-solving skills.

  • An empathy with and ability to communicate with students, including those from diverse cultural backgrounds.

  • Knowledge of University student computer systems and packages e.g. Microsoft office, SI-net, Business Objects, iSuite packages and the use of CRM systems is desirable.

  • In addition, the following mandatory requirements apply:

  • Work Rights: You must have unrestricted work rights in Australia for the duration of this appointment to apply. Visa sponsorship is not available for this appointment.

  • Background Checks: All final applicants for this position may be asked to consent to a criminal record check. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

  • Questions?

    For more information about this opportunity, please contact Georgia Jefferis [email protected]

    For application queries, please contact [email protected] stating the job reference number (below) in the subject line.

    Want to Apply?

    All applicants must upload the following documents in order for your application to be considered:

  • Cover letter addressing the ‘About You' section.

  • Resume

  • Other Information

    At UQ we know that our greatest strengths come from our diverse mix of colleagues, this is reflected in our ongoing commitment to creating an environment focused on equity, diversity and inclusion. We ensure that we are always attracting, retaining and promoting colleagues who are representative of the diversity in the broader community, whether that be gender identity, LGBTQIA+, cultural and/or linguistic, Aboriginal and/or Torres Strait Islander peoples, or people with a disability. Accessibility requirements and/or adjustments can be directed to [email protected]

    If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.

    Applications close 14th July at 11.00pm AEST (Job Reference Number - R-39976). Please note that interviews have been tentatively scheduled for week commencing 22nd July.

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