Full-time, Continuing position
Salary HEW 6 + 17% Superannuation and Flexible Working Arrangements
Based at the Melbourne CBD campus, and hybrid ways of working
About You As the Student Advice Senior Officer, you will be responsible for providing timely, consistent and accurate information and advice and service to customers and coordinate activities which ensure a high quality customer service is provided in person, online and over the phone by the Student Advice Team at Business Connect. This includes the routine and most complex enquiries, involving the application and interpretation of University Policy & Procedures.
To be successful in this position, you will have as a minimum:
Demonstrated ability in the coordination and provision of expert, responsive and high quality customer service through understanding the needs of stakeholders.
High level communication skills, including the ability to communicate effectively with people from a range of cultural backgrounds and the proven ability to liaise effectively with a wide range of management, staff and external parties on complex, sensitive and confidential issues.
Demonstrated ability to work effectively, flexibly and collaboratively with colleagues within and beyond the immediate work unit, contributing to the achievement of team goals.
Demonstrated commitment to quality and continuous improvement, and proven ability to interpret and apply policies, procedures, and systems consistently, provide advice and to proactively drive creative solutions through to implementation within the immediate work area.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the College
As one of the largest Business Schools in the Asia Pacific region, the College of Business and Law is comprised of five schools – four in Melbourne and one in Vietnam - delivering a broad range of programs in Business, ranging from Certificates up to PHD levels. Many programs articulate between Vocational Education and Higher Education, creating pathways for further study. RMIT Business programs are delivered in Melbourne, Vietnam, Singapore, Shanghai and Jakarta, as well as through Open Universities Australia (OUA) and RMIT Online. The College has an annual budget of approximately $280 million, employs over 1000 staff and delivers programs to approximately 30,000 students (20,000 EFTSL).
In line with RMIT's vision to be recognised as a global university of technology, design and enterprise, the College mission is to deliver in a global context innovative, industry-engaged education and applied research connected to business. The College assists in achieving the ambitions of RMIT's new five-year strategic plan Ready for Life and Work by making active contributions towards life-changing experiences for students, creating passion with purpose for its staff and shaping the world with impactful research and global reach.
In particular, the College has defined a number of initiatives which are summarised in three priority areas: enterprising, student experience and international mobility.
The College is located on RMIT University's City Campus and resides in the state of the art Swanston Academic and Emily McPherson buildings.
For further details about the College, please visit: https: // www. rmit.edu.au/about/our-education/academic-colleges/college-of- business
To Apply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘ ' link at the top of this page.
For further information about this position, please see the Position Description hyperlinked below or contact Jarrod Fisher via email [email protected].
Position Description: Student Advice Senior Officer
Applications Close:4 Dec 2023 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https: // www. rmit.edu.au/careers.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.