Student Administration Officer

Royal Melbourne Institute of Technology
September 22, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A


RMIT Vietnam, an entity of RMIT University, has campuses in Ho Chi Minh City and Hanoi since 2001. We provide internationally recognised, high-quality, education and professional training for students, clients and the community, and assist in the development of human resources capability in Vietnam and the region by hosting students from Australia and many other countries.


Student Administration Officers are responsible for utilising the systems and processes involved in administering all aspects of students' enrolment from first enrolment to graduation. This includes but is not limited to processing student enrolments and enrolment variations, coordinating charges and issuing tuition fees, supporting insurance and visa applications, and supporting student examinations and graduations. This position will be responsible for resolving student administration issues as well as all associated tasks that fall under RMIT Vietnam's policy and procedural framework.

Student Administration Officers are part of the Registrar's team at RMIT Vietnam and work closely with staff in the Academic Registrar's Group (ARG) in Australia. Officers may specialise in one or more areas or may rotate across areas of responsibility.

Key Accountability

  • Manage data entry, student records and administration in both Vietnam and Melbourne system

  • Administer student administration processes, including but not limited to Enrolment, Billing processes, student visa, exams and graduations.

  • Process documentation and training

  • Team administration & communication

  • Key Selection Criteria

  • Bachelor's degree in business administration or relevant discipline with equivalent work experience.

  • Minimum 3 years of experience in administrative systems and processes.

  • Demonstrated experience in a complex customer service environment.

  • Skilled in the use of Microsoft Word, Excel, Outlook, and PowerPoint.

  • Keen attention to detail and accuracy when inputting data and managing information.

  • Ability to work independently with minimal supervision and as part of a team.

  • Demonstrated ability in effective communicating with people at all levels and areas including students, academic staff, and management, as well as with people in industry and local authorities.

  • Ability to display appropriate behaviours in line with the position, as per the RMIT Behavioural Capability Framework (Connectedness, Commitment to Excellence – Improve and Simplify; Imagination and Innovation; Impact; Inclusion; Agility)

  • Willingness to take ownership and full responsibility of key projects assigned by direct supervisor

  • Possess a student-centred mindset with positive attitude towards teamwork and personal achievement.


    English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).


  • Highly competitive salary (plus allowances for Vietnamese) depending on proven track record in meeting all the key selection criteria.

  • 13th month Tet bonus (for Vietnamese) + private medical insurance (for you and your dependents) + annual health check.

  • 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.

  • Unique opportunity to work within a multi-lingual, multi-cultural environment with creative and innovative committed colleagues.

  • Free use of onsite gym

  • Library on campus and online - access to RMIT Australia online library

  • Education fee support for staff dependents after a qualifying period

  • Support with visa and work permit application for non-Vietnamese


    Please submit your CV, covering letter, ID, and Qualifications by clicking on the ‘ ' link below.

    Applications Close:

    12 thg 9 2023 11.59 pm

    RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

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