Job Details
Level
Experienced
Job Location
Boston - Boston, MA
Position Type
Full Time
Education Level
4 Year Degree
Job Category
Accounting
The Opportunity
The Student Accounts Coordinator will perform and coordinate all activities
related to assigned accounts in accordance with departmental and college
established guidelines, policies and procedures. This position is a direct
report to the College Bursar.
Duties and Responsibilities:
Provide the highest level of customer service (via in person, phone and
electronic communications) and answer student and parent inquiries
regarding their financial status;
Process, post and reconcile student payments daily as well as assist with
month-end reconciliation of student receipts in the college's student
administrative software;
Manage assigned student account receivables and collection follow-up as
necessary;
Prepare and process student refunds for financial aid, drops/withdrawals
and overpayments;
Assist students and families in developing a plan of action to cover unmet
financial need for the semester or year;
Maintain current knowledge of Housing, Financial Aid, Admissions and
Registrar processes and how they relate to the Student Account's Office
function;
Recommend improvements in systems, processes and procedures that will
increase the customer satisfaction and the efficiencies of the department;
Perform other duties and tasks as assigned.
Qualifications
Skills/Qualifications:
Two to four years of related experience. A minimum of a Bachelor's degree
in Business, Accounting or a related field;
Strong computer skills with proficiency in Microsoft Office Suite (Word,
Excel, PowerPoint, Outlook);
Exceptional interpersonal and customer service skills;
Attention to details is essential;
Ability to communicate professionally, with clarity and brevity, required
both orally and in writing;
Ability to work independently as well as collaboratively to initiate
action, organize projects, solve problems, enhance communication, or
improve processes;
Ability to handle a variety of individuals and situations in a
professional environment with a diplomatic manner and pleasant
disposition;
The capability to discreetly and confidentially handle sensitive topics
and correspondence
Excellent management of time and other resources to meet established goals
within agreed upon time frames.
