Student Account Specialist

Position Details

Position Information

Position Type Professional Staff

Faculty Track Position Title Student Account Specialist Employment Status Full Time Months 12 Campus Biddeford, ME Description

The Student Account Specialist provides administrative support to the student financial services team as well as assisting students and their families to understand their semester bill, payment options and the like.

Responsibilities

Process refunds to parents and students; must maintain knowledge of federal regulations as they pertain to Federal Title IV refunds.

Carry out daily accounts receivable posting functions to include student payments; wire transactions and Admissions deposits etc.

Assists with the generation of semester billing.

Maintain third-party billing.

Post scholarships and waivers in student system as needed.

Process inter-departmental deposits; cash advances / athletic meal requests.

Review University leave of absences and withdrawals and update student account when necessary.

Work closely with Financial Aid staff on a wide variety of matters related to student accounts.

Investigate and resolve account problems, referring unusual situations to supervisor as necessary.

Perform various collections-related tasks for active students, contacting students with overdue accounts; clearing students for registration and graduation.

Perform other related duties as necessary.

Qualifications

Associate's degree in accounting or other appropriate discipline, plus three to four years of relevant work experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

Working knowledge of accounts receivable/cashiering in a University setting. Demonstrated ability to use this knowledge clearly and concisely to solve routine as well as complex issues and problems.

Clear and concise oral and written communication skills, problem solving skills, and demonstrated ability to handle adverse situations with tact and diplomacy.

Excellent customer service, organizational skills and technical skills to multitask and work under deadlines.

Strong team player with ability to work in diverse environment.

Demonstrated ability to work independently, take initiative while maintaining the highest level of confidentiality.

Ability to use standard office equipment including PC, phone, copier, scanner, fax, calculator.

Computer skills in the use of Microsoft Office.

BANNER knowledge desirable.

EEO Statement Summary

Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities.

COVID Vaccination Statement (PLEASE NOTE)

In order to protect the health and safety of the UNE community, UNE requires all students enrolled in classes on our campuses and all on-campus employees to be vaccinated for COVID-19 prior to the start of employment. The University allows for religious and medical exemptions to the policy. If you believe you are eligible for a medical or religious exemption to the vaccine policy you may seek the exemption through Human Resources after receiving this conditional offer of employment. Please note that no person to whom the policy applies will be finally employed or permitted to work if they are not vaccinated unless they request an exemption and are granted one.

Posting Detail Information

Posting Number 2022PS0063P

Open Date Close Date Open Until Filled Yes

Supplemental Questions

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Documents Needed to Apply

Required Documents

Resume

Optional Documents

Cover Letter

Letter of Recommendation