Student Academic Success Services Coordinator

University of North Florida
September 22, 2023
Offerd Salary:$42,000
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Posting Details

Position Information

Job Title Student Academic Success Services Coordinator

Position Number 339540 Requisition Number B08498 Position Type Administrative Class Code 9972 Time-limited through N/A Type of Appointment Full-Time Faculty Position Sub-Type N/A Length of Appointment N/A Internal Recruitment? No Working Hours 8:00am - 5:00 pm Department Undergraduate Studies Organization Undergraduate Studies Division Academic Affairs - DIV College N/A Approved Hiring Salary Range $42,000 to Negotiable Pay Basis Annually Equal Opportunity

In 2020, the University of North Florida (UNF) received the prestigious INSIGHT Into Diversity magazine Higher Education Excellence in Diversity (HEED) Award, the only application-based national award for U.S. colleges and universities that exhibit an outstanding commitment to diversity and inclusion across their campuses. In addition, UNF ranked highest among the HEED institutions and was recognized as a 2020 Diversity Champion.

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment, we strive to attract students, faculty and staff from a variety of cultures, backgrounds and life experiences. The University of North Florida is an Equal Opportunity Employer and does not commit or permit discrimination or harassment on the basis of genetic information, race, color, religion, age, sex, disability, gender identity/expression, sexual orientation, marital status, national origin, or veteran status in any educational, employment, social, recreational program or activity that it offers. In addition, UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.


UNF is a Carnegie Community Engaged Institution. This designation celebrates the University's collaboration with community partners from the local to the global level. It reflects UNF's mission to contribute to the public good and prepare educated, engaged citizens.

Faculty Initiatives

The University of North Florida promotes the quality and effectiveness of education and strives to maintain the highest standards of academic excellence in all phases of instruction, research/scholarship/creative activity, and service.

General Description / Primary Purpose

The Student Academic Success Services (SASS) Coordinator, under the direction of the Assistant Director or above, assists in the design, development and implementation of departmental processes and/or programs. Recommends policies and procedures to ensure effective coordination of departmental programs. This position provides academic support to students, manages student issues as they arise, hires and supervises student employees, and interacts professionally with university personnel, including faculty, Chairs, and Deans.

Essential Duties

Job Function

UNF's Undergraduate Studies team offers a high energy, collegial work culture where team members contribute every day to helping students succeed. As part of a hybrid team (mix of on-campus and remote work), you will rapidly develop portable, marketable skills, expand connections to other professionals in Higher Education, and enjoy opportunities for mentorship and professional development. Your day-to-day efforts will emphasize self-directed and autonomous work. In addition to being part of a dynamic team, you will also have access to a competitive benefits package including UNF's Employee Education Program , which includes up to 6 hours of tuition-free courses each semester. In addition to skill specialization and professional development opportunities in this role, you could potentially earn a doctoral degree in Educational Leadership or a master's degree or certificate in one of UNF's 75 graduate programs in arts and sciences, business, computing and engineering, education, and health. Apply today to become part of a team that empowers students with knowledge, resources, and opportunities to succeed.

Contributes to the development, delivery, and assessment of student retention efforts including Supplemental Instruction (SI), tutoring, and Peer-Assisted Student Success (PASS) programs

  • Develops and implements effective programs for Tutor, Supplemental Instruction, Peer-Assisted Student Success to increase student success
  • Recruits, interviews, hires, and trains up to a 120 student employees, which include SI leaders, tutors, and PASS leaders for assigned disciplines
  • Supervises, observes and meets regularly with SI leaders, tutors, and PASS leaders
  • Makes decisions about appropriate assignment of student employees to specific support roles in SASS.
  • Conducts professional development sessions, workshops and training for Student leaders based on accreditation CRLA.
  • Uses end of term grade data to make decisions in collaboration with academic programs about which courses will receive SI/PASS or Tutoring support
  • Recommends improvements to university administration to enhance the effectiveness of academic programs
  • Ensures programs are aligned with certification standards set forth by the College Reading and Learning Association
  • Collects, analyzes, and evaluates data for reporting outcomes of SASS on course grades, retention, and degree progression
  • Develops, updates, and maintains training materials, forms, policies and procedures
  • Builds and maintains academic support schedules
  • Updates course schedule to reflect academic support
  • Manages attendance reporting database and generates regular reports
  • Creates student surveys for scheduling purposes and program assessment
  • Designs additional student-centered academic support programming such as tutor-led exam reviews, Incomplete contracts, and providing tutoring to local high schools."
  • Presents to faculty and university staff about the SI program and alternative academic support services offered by Student Academic Success Services
  • Supports expansion and promotion efforts for SI, tutoring, and PASS
  • Percentage Of Time 100

    Posting Detail Information

    Marginal Functions

    ~~- Attend conferences ~~ - Continue professional development — Other duties as assigned by supervisor

    Required Qualifications

    A Master's degree from an acceptable accredited institution in a directly related area of specialization; or a Bachelor's degree from an acceptable accredited institution and two years of experience directly related to the job functions.

    Faculty Position Required Qualifications


    Departmental Requirements

    This position requires a positive, self-motivated person with excellent interpersonal communication skills, eager to work in an environment that requires strong emphasis on providing superior customer service in conformance with the University's mission and values. This position requires the ability to work well with others, meet deadlines, organize a variety of tasks at one time and effectively manage them. SASS' academic support programs are an integral part of Academic Affairs and contribute directly to the University's graduation and retention rates. To that end, the Academic Success Services Coordinator will often be required to demonstrate a caring and patient attitude, utilize conflict resolution skills, and ensure that every effort is made to supply students with quality academic assistance.

    Statement(s) of Understanding Definition

    This position requires a background check. In conjunction with the University's policy, this position may also require a credit check.

    This position has been designated as a Campus Security Authority (CSA). This position has been designated as a CSA because it involves significant responsibility for student and campus activities and/or responsibility for campus security. As such, any person in this position must report to the University Police Department a crime or an incident that might be a crime that he/she becomes aware of. This position has a reporting requirement because the University believes that responsibility for students, campus activities and/or campus security will make the holder of this position someone members of the University community will see as an authority figure and someone to whom they can seek help. A CSA is not expected to investigate or determine whether a criminal incident actually took place. A CSA's responsibility is a duty to report. All positions designated as CSAs are required to complete an online or in-person training session. For more information concerning the training sessions or CSAs, please contact the University Police Department at (904) 620-2800 or the Office of the General Counsel at (904) 620-2828. The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.

    The holder of this position is designated as a “Responsible Employee” pursuant to their role under Title IX. Therefore, the incumbent must promptly report allegations of sexual misconduct, sexual violence, and child sexual abuse by or against any student, employee, contractor, or visitor to the University's Title IX Administrator or any divisional Title IX Coordinator.

    Required Licensure or Certification


    Machines/Equipment used regularly

    PC, iPad, Surface, Webcam

    Anticipated Start Date 10/16/2023 Job Posting Date 08/22/2023 Application Review Date Application Deadline Open Until Filled Yes Point of Contact Information Krissy Brown 904-620-2996 Hiring Official Dylan Charles Location if not Jacksonville N/A Special Instructions

    Applicants must complete an online application, as well as upload supplemental documents, at www. in order to be considered for this position. Applicants who do not apply online and/or upload all the required documents will not be considered for this position. Once you submit both your completed application and uploaded documents you will receive a confirmation number. Keep the confirmation number for your records. If you have any questions about this position, please contact Krissy Brown at (904) 620-2996, or [email protected].

    Quicklink https: // www.

    Supplemental Questions

    Required fields are indicated with an asterisk ().

    Documents Needed to Apply

    Required Documents

  • Resume
  • Cover Letter/Letter of Interest
  • Optional Documents

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