Sr. Unified Communications Tech (S04347P)
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Please see Special Instructions for more details.
Applicants must include in their online resume the following information: 1)
Employment history: name of company, period employed (from month/year to
month/year), job title, summary of job duties and 2) Education: school name,
degree type, and major.
Posting Details
Position Information
Posting Number S04347P
Position Title Sr. Unified Communications Tech (S04347P)
Department OIT Telecommunications
Location Arlington
Job Family Information Technology
Position Status Full-time
Work Hours Standard
Work Schedule
Monday-Friday; 8:00am-5:00pm.
Participates in an on-call rotation for 24×7.
Aside from standard office conditions, this position requires occasional on-
site work on or in construction sites, roofs, basements, steam tunnels,
manholes, in-ceiling areas and general outside areas subject to various
weather conditions.
Open to External and Internal
FLSA Exempt
Salary Salary is commensurate based on qualifications and relevant
experience.
Duration Funding expected to continue
Pay Basis Monthly
Benefits Eligible Yes
Job Summary
The Unified Communications Engineer position will be responsible for assisting
in the implementation, maintenance, and support relating to the University
Cloud environment and on-premises virtual infrastructure. The position will
assist in the general production support and maintenance, environment
optimization, and monitoring of various functional areas for
SLA/billing/reporting metrics. Furthermore, the position will also be
responsible for providing support to the Infrastructure and Operations teams.
Essential Duties and Responsibilities
Conduct functional and connectivity testing to ensure continuing
operability.
Comply with organization systems administration standard operating
procedures.
Monitor and maintain system/server configuration.
Maintain baseline system security according to organizational policies.
Perform repairs on faulty telephone device/system/server. Install, update,
and troubleshoot telephone hardware and software.
Manage accounts, network rights, and access to systems and equipment.
Provide ongoing optimization and problem-solving support.
Diagnose faulty system/telephone hardware. Perform other duties assigned.
Disclaimer
The job duties listed are general in nature and are examples of the
duties/responsibilities performed and are not meant to be exclusive to the
job. Management retains the right to add or modify duties at any time.
Required Qualifications
Education Level:
Five (5) years of recent full-time Telecommunications experience or
equivalent combination of work experience and education.
Years of Experience:
Five (5) years of recent full-time System Administration experience or
equivalent combination of work experience and education.
Knowledge, skills and abilities:
Ability to accurately define incidents, problems, and events in the
trouble ticketing system.
Ability to monitor measures or indicators of system performance and
availability.
Ability to collaborate effectively with others.
Ability to function effectively in a dynamic, fast-paced environment.
Ability to operate common network tools (e.g., ping, traceroute,
nslookup).
Knowledge of computer networking concepts and protocols, and network
security methodologies.
Knowledge of measures or indicators of system performance and
availability.
Knowledge of server and client operating systems.
Knowledge of systems administration concepts.
Skill in interfacing with customers.
Skill in troubleshooting failed system components (i.e., telephones)
Skill in identifying and anticipating system/server performance,
availability, capacity, or configuration problems.
Skill in conducting system/server planning, management, and maintenance.
Skill in correcting physical and technical problems that impact
system/server performance.
Skill in installing system and component upgrades. (i.e., servers,
appliances, network devices).
Skill in monitoring and optimizing system/server performance.
Skill in recovering failed systems/servers. (e.g., recovery software,
failover clusters, replication, etc.).
Skill in operating system administration. (e.g., account maintenance,
data backups, maintain system performance, install and configure new
hardware/software).
Ability to work with limited supervision.
Ability to be an independent thinker.
Preferred Qualifications
Don't meet every single qualification exactly? At our organization, we are
dedicated to building a diverse, inclusive and authentic workplace, so if
you're excited about this role and think your past experience may not align
perfectly, we encourage you to apply anyway. You may be just the right
candidate for this or other roles!
Advanced degree in information technology, Telecommunications or related
filed.
Certifications addressing or Microsoft 365 Teams Administrator Associate,
common types of attacks, contingency planning, DNS, firewalls, ICMP,
incident handling fundamentals, network fundamentals, risk management,
securing server services, TCP, UDP, virtual private networks.
Working Conditions
Special Conditions for Eligibility
Working Title
EEO Statement
UTA is an Equal Opportunity/Affirmative Action institution. Minorities, women,
veterans and persons with disabilities are encouraged to apply. Additionally,
the University prohibits discrimination in employment on the basis of sexual
orientation. A criminal background check will be conducted on finalists. The
UTA is a tobacco free campus.
Posting Detail Information
Number of Vacancies 1
Desired Start Date
Open Date
Review Start Date
Open Until Filled
Minimum Number of References Required 3
Maximum Number of References Accepted
Special Instructions to Applicants
Applicants must include in their online resume the following information: 1)
Employment history: name of company, period employed (from month/year to
month/year), job title, summary of job duties and 2) Education: school name,
degree type, and major.
Requirement Questions
Required fields are indicated with an asterisk ().
Do you have a degree in Information Technology or related field?
No
Associates Degree
Bachelor's Degree
Master's Degree
Other (please specify)
How many years of hands-on experience do you have in the configuration and administration of cloud based telephone systems?
None
2-3 years
4-5 years
6+ years
How many years of hands-on experience do you have in the configuration and administration of an enterprise level telephone system?
None
2-3 years
4-5 years
6+ years
How many certifications do you currently have in telephony?
None
1-2
3-4
Documents Needed To Apply
Required Documents
Resume or CV
Cover/Interest Letter
Optional Documents
