Sr Manager, IT Operations - Remote
Job Number : 2022-40972
Category: Information Technology
Location : Shrewsbury, MA
Shift: Day
Exempt/Non-Exempt: Exempt
Business Unit: ForHealth Consulting
Department: ForHealth Consulting - Business Solutions Group A - W501001
Job Type: Full-Time
Salary Grade: 77
Union Code: Non Union Position -W60- Non Unit Professional
Num. Openings : 1
Post Date : Feb. 8, 2023
POSITION SUMMARY:
Under the direction of the Deputy Managing Director, Solutions Engineering and
Operations the Senior Manager, IT Operations is responsible for managing all
technology services used to enable business capabilities and services across
the enterprise. The Senior Manager develops and maintains an understanding of
the needs of the organization for performant and resilient infrastructure
services and provides services in accordance with these needs.
ESSENTIAL FUNCTIONS:
Manages all internal resources and external supplier relationships engaged
in the delivery of ForHealth Consulting technology services.
Develops, maintains and routinely reports on metrics that measure the
overall performance of the I&O services and their impact on business
performance.
Ensures systems perform to expectations and are highly available.
Conducts Root Cause Analyses, proposes and follows through on corrective
actions in response to system outages or significant degradations in
performance.
Collaborates with Solutions Engineering and Enterprise Architecture
leaders to design systems infrastructure that effectively supports
ForHealth Consulting business solutions.
Collaborates with Information Security resources to ensure I&O services
remain compliant with all applicable standards.
Manages contract resources and suppliers engaged in the delivery of
Forhealth Consulting Technology services
Governs the key ITSM processes associated with ForHealth Consulting IT
Operations.
Functions as a point of escalation for business users to report issues
with business solutions and engages with appropriate resources to ensure
resolution.
Provides direction and oversight for the full ForHealth Consulting IT
system life cycle.
REQUIRED QUALIFICATIONS:
Bachelor's degree or equivalent required. Master's degree or equivalent
preferred.
8+ years of experience in an infrastructure and operations role
5+ years of experience in IT leadership roles requiring strong vendor
management skills
5 years of experience managing teams of technical professionals in a
software delivery or IT operations role
Experience in ITIL (version 3 or 4)
Experience with IaaS and PaaS solutions.
Strong analytical and business management skills with track record of
problem solving and decision making.
Excellent judgment and ability to work with others, inspires trust with
strong communication & presentation skills.
Demonstrable experience in managing solutions leveraging AWS and/or Azure.
Preference will be given to applicants with certifications in those areas.
Applicants with prior practice of Infrastructure as Code are preferred.
