Sr Director, Professional Programs and Learner Services

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Sr Director, Professional Programs and Learner Services

Work Arrangement:

Requisition Number: 235601

Regular or Temporary: Regular

Location:

Durham, NC, US, 27710

Personnel Area: UNIVERSITY

Date: Aug 10, 2023

Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Job Summary:

The Senior Director is responsible for overseeing the development and execution of adult education programs and services in support of the university's professional development offerings. The spectrum of programs ranges from online asynchronous courses to in-person conferences on campus and in regions across the country. With an entrepreneurial spirit, the senior director will support strategic growth in the programming, building on the expertise of faculty and subject-matter experts across the university community, identifying third-party providers, and working with the state-of- the-art academic and technological resources of the university. The work overseen by the senior director supports the non-credit pursuits of a diverse constituency including local and global remote learners, as well as the more than 190,000 Duke alumni around the world.

This position reports to the AVP of Lifelong Learning/ Learning Innovation supporting both the Offices of the Vice Provost of Learning Innovation and Digital Education and Alumni Engagement and Development,and supervises four program directors.

Program Development and Direction

Lead the development of online and in-person adult educational programs from idea through evaluation supporting the strategic growth of the professional development programming.

Identify program and product partners to enhance the suite of educational opportunities, resources, and services provided to learners.

Recruit faculty and subject-matter experts to support the development and presentation of content in professional development programs.

Support the forward progress of the university's strategic goals and priorities through the selection of programs, speakers, and topics

Working with the leaders of the educational programs, identify and develop opportunities for cross-collaboration and broader audience opportunities.

Convene and manage a community of practice for those working to develop professional development programming, resources, and tools across campus .

Identifyand encourage opportunities for partnership and collaboration with university schools, departments, and initiatives.

Ensure programs are employing best-practices and share observations with university partners and collaborators to maintain and improve content quality and user experiences.

Evaluation, Research, and Refinement

Investigate industry trends and professional development needs to identify areas of potential program growth to support the needs of the constituency.

Support the development of new programs using market research and analysis, as well as other available data sets provided by Duke departments.

Oversee the consistent deployment of measurement tools and resources to evaluate programs for student success and satisfaction, and identify opportunities for program refinement or reduction.

Team Leadership and Management

Lead the day-to-day work of the Professional Development team including those who oversee professional certificate programs and learner services.

Oversee the budget and ensure fiscally responsible behavior of all team members.

Encourage and maintain collaborative efforts between the Learning Innovation and Lifelong Learning teams.

Identify and support team members' professional development and advancement taking advantage of university-sponsored and industry-related programs.

Direct various personnel functions including, but not limited to, hiring, merit recommendations, promotions, transfers, and vacation schedules.

Communications and Outreach

Collaborate with the Marketing and Communication teams at Learning Innovation and AED to develop outreach plans to increase participation and awareness of educational opportunities in digital and print formats.

Present to boards and committees, and represent Duke and its programs at conferences and other PCO-industry gatherings.

Provide exceptional customer service to program participants and leaders in person and in writing.

Minimum Qualifications Education

A graduate degree in a related field such as education, adult learning, or higher education administration, PhD strongly preferred.

Experience

Minimum of 10 years of experience in lifelong learning or professional development, including experience in program development and management; or an equivalent combination of relevant education and/or experience.

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham Nearest Secondary Market: Raleigh