Speciality Admin Team Leader

University Hospital Southampton NHS Foundation Trust
February 03, 2023
Contact:N/A
Offerd Salary:£23,949 - £26,282
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Speciality Admin Team Leader Band 4

Main area

Cancer Care

Grade

Band 4

Contract

Permanent

Hours

Full time - 37.5 hours per week

Job ref

188-AC5509

Site

Southampton General Hospital

Town

Southampton

Salary

£23,949 - £26,282 pa

Salary period

Yearly

Closing

03/02/2023 23:59

Interview date

14/02/2023
Job overview

We have an exciting opportunity for a motivated Speciality Admin Team Leaders to join our dynamic and friendly team.

We are looking for enthusiastic individuals with supervisory experience to provide strong leadership for our teams of Patient Pathway Coordinators.

We welcome and encourage informal visits to the department to meet the teams learn more about the service.

Cancer Care is a compassionate, dynamic and high-profile care group which covers a wide range of specialties from treatments for patients with cancer including chemotherapy and radiotherapy to a Regional Bone Marrow Transplant Unit. We are also the Regional Primary Treatment Centre for Teenagers

Business hours are between 8am to 6pm Monday – Friday.

Main duties of the job

Attached you will find the person specification document which provides more detail about the essential and desirable skills and experience needed for this role. We highly recommend you review this document and use it when completing your application as these criteria are used by hiring managers as guidance during shortlisting.

For an overview of the main duties of the role please see the ‘Job Description and Main Responsibilities' section below. To understand the day-to-day responsibilities in more detail please read the full job description document attached.

Working for our organisation What we can offer you

As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. UHS is rated ‘Good' by the CQC and in the latest national NHS Staff Survey, we were in the top 10 acute trusts for staff engagement and for staff recommending the hospital as a place to work or receive care.

All non-clinical roles may involve a mixture of on site and remote working, Specific details and flexible working options can be discussed as part of the interview process. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme.

Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted.

Detailed job description and main responsibilities Your Responsibilities What you'll do

Working closely with your colleagues you will lead a team of Patient Pathway Co-ordinators and Administrators working across a range of clinical areas.

You will work within a dedicated speciality clinical area to provide advice and guidance to co-ordinate the admin team processes for the patient's pathway. You will be responsible for the smooth running of the patient's journey by ensuring that streamlined administrative processes revolve around the patient and their individual needs. You will be involved in service delivery for the Speciality Admin Team including implementing new processes.

You will provide cross-cover for other Team Leaders within the Division to ensure a consistent and effective administration service is always maintained.

What we're looking for

This is a busy role, and we are therefore looking for individuals with excellent communication skills, the ability to work well under pressure and a desire to provide a first-class service for patients and clinical teams. You should be able to work with minimum supervision and have a tactful, sensitive approach to dealing with occasional difficult situations.

In return, this post offers excellent development opportunities.

Additional information

Interviews will be held on 14th February 2023

Should you have any queries, please use the contact details below to get in touch.

Person specification Special requirements Essential criteria
  • Reliability – good time keeping.
  • Excellent time management skills with the ability to prioritise.
  • Flexibility – able to work flexibly to accommodate peaks and troughs of activity.
  • Qualifications Essential criteria
  • Diploma level qualification or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
  • RSA 2 word processing/typing or equivalent experience
  • Proficient in all aspects of Microsoft Office.
  • Desirable criteria
  • Knowledge of medical terminology
  • Knowledge of Alden System
  • Evidence of personal development
  • Diploma level qualification
  • Courses/further study attended
  • Experience Essential criteria
  • Administrative and organisation experience
  • Experience as a patient services secretary linked to a clinical service or customer focused environment
  • Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation.
  • Experience in a supervisory role
  • Experience of complex staff
  • Desirable criteria
  • Use of hospital computerised patient systems.
  • Experienced Healthroster / ESR software user
  • Skills Essential criteria
  • Excellent telephone/communication skills
  • Able to lean and assimilate information quickly
  • Proven ability to work to deadlines, prioritise and multitask.
  • Ability to work under pressure
  • Attention to detail at all times
  • Personal qualities Essential criteria
  • Friendly and approachable manner. Polite, sympathetic, patient and diplomatic
  • Able to get on with people and share knowledge with others.
  • Demonstrates clarity and breadth in use of verbal and written communications in relation to our patient group
  • Able to concentrate on complex issues and maintain focus and concentration when interrupted to deal with business issues
  • Proven ability to work to deadlines and multitask.
  • Desirable criteria
  • Able to manage fluctuating demands on post in calm and logical manner
  • Able to communicate with people at all levels and to remain calm /professional at all times.
  • Values Essential criteria
  • Able to demonstrate behaviours that meet the Trust Values Patients First
  • Able to demonstrate behaviours that meet the Trust Values Always Improving
  • Able to demonstrate behaviours that meet the Trust Values Working Together
  • Please be advised that this vacancy may close earlier than stated if we receive a large number of applications. We will not accept any applications or queries via agencies, under any circumstances.

    For more information about our Trust

    Head to our careers portal thinkuhs.co.uk where you'll find information about:

    - Our values and vision - Our services and teams - Benefits we offer our staff - UK professional body registration - Information about our city - Relocating to Southampton - Our fantastic staff and their work

    To find out what our staff think about working here, you may also wish to look at our most recent friends and family test and NHS staff survey results, or our latest CQC report.

    Getting to work - our travel promise

    Getting to work should be as easy as possible and that's why we have introduced the UHS travel promise – a commitment from the Trust that we will provide reasonable travel options for every member of staff. Every member of staff can apply for a permit to use our park & ride facility. Eligibility for on-site parking is dependent on the nature and requirement of the role. All staff can also access a range of discounted benefits relating to travel including reduced price bus tickets, purchase of salary sacrifice bikes and ultra-low emission cars.

    Our commitment to equality

    Equality remains at the centre of our policymaking, service delivery, and employment practice, giving all employees equal opportunity to develop, apply for promotions, and have working arrangements that enable them to achieve a manageable work-life balance.

    UHS actively promotes a work environment free from harassment and discrimination and provides training for managers and staff to ensure this happens. We also closely monitor recruitment activity, training, development, and employment practices to ensure equality of practice with regard to race, colour, ethnic or national origin, religion or belief, gender, sexual orientation, disability, marital status and age.

    How and why we use your information

    The Trust is under a duty to protect the public funds it administers, and to this end may use the information you have provided on this form for the prevention and detection of fraud. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes.

    The European General Data Protection Regulations enhances individuals' rights and safeguards all of their data in place under the DPA. Please click here to see how and why we store your information.

    Find us on social media, we're on: Facebook, Twitter, Instagram, and LinkedIn

    Employer certification / accreditation badges Applicant requirements

    The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

    Documents to download
  • Job Description (PDF, 238.8KB)
  • Personal Specification (PDF, 230.3KB)
  • Apply online now

    Further details / informal visits contact

    Name

    Holly Fricker
    

    Job title

    Assistant Service Manager
    

    Email address

    [email protected]
    

    Telephone number

    023 8120 2377
    
    If you have problems applying, contact

    Address

     If you have problems with the
    

    online application form please contact Recruitment Support Services Open Monday to Friday 08:30am to 5:30pm

    Telephone

     01629 690826
    

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