Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.SPECIALIST, IT
Requisition Number: 231133
Regular or Temporary: Regular
Durham, NC, US, 27710
Personnel Area: CENTRAL ADMIN MANAGEMENT CTR
Date: Apr 20, 2023
Serve as the subject matter expert for advice and consultation of computer accessories, cables, connectors, adapters, peripherals and software products; stay current with needs of the student and departmental IT communities regarding these items to determine both essential and optional accessories to be stocked in the Duke Technology Center (DTC); research end user requests for special merchandise or products with specific functionality to optimize value to customer.
Interface daily via phone, email, instant messaging or in person with IT staff in departments regarding the computer accessories product set listed above, special configurations or other technology-related products; serve as the subject matter expert for consultation on these products.
Develop special configurations for computer accessories product set to meet specific or unique IT requirements for end users as needed; gain understanding of end user's functional requirements and make recommendations as to specific product(s) to best meet stated needs; work with vendors to secure best pricing for resulting special orders.
Ensure marketability of the computer accessories offered through the Computer Program and those stocked in the DTC by researching technology product development and staying up to date with current market trends; alert management as necessary to avoid carrying dead inventory.
Serve as a back-up to Analyst IT to develop special configurations for laptop or desktop computers designed to meet specific or unique IT requirements for end users.
Work the sales floor in the DTC on a regular basis in order to stay in touch with retail customers and assess first-hand the viability of new products offered, as well as to hear directly requests for technology accessories currently not carried in the store.
Assist in the selection of student computer accessories and peripherals including in back-to-school offerings as well as other promotional periods of time; help ensure accurate product descriptions and functionality are included in all marketing materials, including web promotions.
Enter all in-stock transfer orders into our point-of-sale system for processing by our Distribution Center.
Assist daily in the Distribution Center by pulling in-stock products and staging these items for processing by Computer Program order staff.
Assist the Senior Computer Program IT Analyst ove rseeing the buying aspect of the operation to help fulfill duties assigned to the IT Specialist such as, but not limited to, procurement o fspecial-order accessory items and providing quotes as nee ded to our customers, seeking advice before procuring products, and prov iding quotes to make sure they meet and/or exceed expectati ons of the Computer Program pricing structure.
Assist the Senior Computer Program IT Analyst overseeing the buying aspect of the operation to help fulfill duties assigned to the IT Specialist such as, but not limited to, procurement of special-order accessory items and providing quotes as needed to our customers, seeking advice before procuring products, and providing quotes to make sure they meet and/or exceed expectations of the Computer Program pricing structure.
Report depleted inventory levels in the Distribution Center to the IT Analyst for review and reordering as needed.
Work closely with personnel in the Duke Technology Center to maintain consistent inventory levels of current products in the store front operation.
Perform other related duties incidental to the work described herein.
The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.Minimum Qualifications
Required Qualifications at this Level
High school degree required. 2-year college degree in technical field preferred Experience: 3-5 years of experience working with computers, computer accessories, information technology, technology systems, applications, hardware or software, preferably in a retail setting. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
3-5 years of experience working with computers, computer accessories, information technology, technology systems, applications, hardware or software, preferably in a retail setting. OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Interested candidates should visit the Duke University website (https:// www. hr.duke.edu/) and apply for position.
Contact: John Gorsuch, Associate General Manager, Retail Operations; [email protected]
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham Nearest Secondary Market: Raleigh