Service Support Analyst

Goldsmiths University of London
December 07, 2022
Contact:N/A
Offerd Salary:£31,442 - £35,861
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Service Support Analyst

Department

ITIS (IT & Information Services)

Vacancy Type

Fixed-Term

Full-Time/Part-Time

Full Time

Salary

£31,442 - £35,861

Actual Hours

35

FTE

1

Contact Details

Fola Braimoh fola@gold.ac.uk

Posted Date

16/11/2022

Closing Date

07/12/2022

Ref No

9760

Documents

  • Service Support Analyst (Word, 167.5kb)
  • Are you passionate about Customer Service?

    We are recruiting for a IT Service Support Analyst with excellent customer service to join our IT team at Goldsmiths, University of London, a world- leading centre of educational excellence where ground-breaking research meets innovative teaching and thinking.

    This is the perfect opportunity to develop your existing IT skills within a forward thinking team.

    Essentially, as a Service Support Analyst you will provide professional and customer focused 1st line incident management support to all employees, students, and visitors to the college and across the campus. This role also plays a key part in the investigation of suspected attacks and security breaches.

    You will log incidents and requests, maintain accurate written records of work completed in line with customer service principles. As a member of the Service Operations team, you will be expected to work shift patterns including weekends to support the Service Operations opening hours during term time, vacation and occasionally during university closure days.

    If this sounds like an opportunity you would be interested in, we look forward to hearing from you.

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