Service Desk Technician

University of Cambridge
November 21, 2023
Offerd Salary:£29,605-£33,966
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Service Desk Technician

No agencies please

Applications are invited for a Service Desk Technician to join the Service Desk Team within the Clinical School Computing Service (CSCS). This is a permanent, full-time post.

CSCS are one of the largest IT departments at the University of Cambridge and provides IT services across all the Clinical School departments and other departments within the University, approximately 3600 users and 3400 supported systems (predominantly Windows computers, as well as some Mac and Linux systems).

Our busy Service Desk is responsible for resolving a wide variety of issues reaching far beyond a typical support desk. Working with our team of 10, this role involves doing both first line incident / end user support and request fulfilment providing opportunities to work with a variety of technologies such as: VLAN assignment, network troubleshooting, Citrix, Microsoft InTune, MacOS and mobile device management to name a few. In addition to providing excellent opportunities for career development within CSCS, post holders will be eligible for at least one formal training course at per year.

This role will suit individuals who thrive in a fast-paced environment aiming to resolve most incidents on first contact. The ideal candidates will be experienced Service Desk people who thrive on working with end users over the phone with experience providing user support and troubleshooting issues in an enterprise-level Windows domain. Applicants should be able to demonstrate excellent communication, customer service and interpersonal skills. Candidates are expected to be educated to a minimum of A level standard (or equivalent) and hold GCSE passes in Maths and English (grades 9 to 4).

To apply online for this vacancy, please click on the 'Apply' button below. This will route you to the University's Web Recruitment System, where you will need to register an account (if you have not already) and log in before completing the online application form. Under the section entitled "suitability for the role" please answer the following questions:

  • How do you match the person profile? (as detailed in the further particulars and listed above). Please include the technologies you have worked with and the level of expertise gained in using and supporting them.
  • What do you like about working on a service desk, and what are the biggest challenges of the role?
  • How does this position further your career goals?
  • Informal enquiries about the post can be directed to Philippa Hewett on [email protected]

    Click the 'Apply' button below to register an account with our recruitment system (if you have not already) and apply online.

    Please ensure that you outline how you match the criteria for the post and why you are applying for this role on the online Application form.

    Please include details of your referees, including email address and phone number, one of which must be your most recent line manager.

    The closing date for applications is: 21st November 2023

    The interview date for the role is: To be confirmed

    Please quote reference RY39281 on your application and in any correspondence about this vacancy.

    The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.

    The University has a responsibility to ensure that all employees are eligible to live and work in the UK.

    Further information
  • Further Particulars
  • Department/Location

    Clinical School Computing Service






    Assistant staff


    3 November 2023

    Closing date

    21 November 2023

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