Service Desk Analyst

University of Oxford
July 17, 2024
Offerd Salary:£28,759 - £33,966
Working address:N/A
Contract Type:fixed-term contract
Working Time:Negotigation
Working type:N/A
Ref info:N/A
Service Desk Analyst

Service Desk Analyst x 2 (1 x Permanent, 1 x 6 month FTC)

Grade5: £28,759 - £33,966 per annum

Central Oxford

Are you ready to join a world-class institution and be part of a dynamic IT Services department at the University of Oxford? We're looking for 2 talented Service Desk Analysts to join our dedicated team on the central IT Service Desk, one permanent and one fixed-term contract for the duration of 6 months.

IT Services is a key department that ensures the University has the robust, reliable and high-performing IT facilities it requires to support the distinctive needs of those engaged in teaching, learning, research and administration.

The central IT Service Desk provides first line support to all areas of the organisation, managing enquires via telephone, online enquiries and remote support. In this team, each member works to demonstrate the skills and expertise to provide a consistent, high quality single point of contact whilst maintaining customer satisfaction.

Why Choose Us

At the University of Oxford, we prioritise our employees' wellbeing. We offer a range of benefits, including:

  • 30 days of annual leave (plus the 8 public holidays)
  • Extensive personal and professional development plans and opportunities to foster growth
  • A comprehensive range of childcare services
  • An excellent contributory pension scheme
  • Subsidised membership of the University Sports Centre
  • Bicycle loan, repair and purchasing schemes
  • Discounted bus & train passes schemes and Season Ticket travel loans
  • Car benefit scheme for electric and ultra-low emissions vehicles
  • A departmental hybrid working policy, with a pattern of onsite and remote working
  • Moreover, the University hosts a wide array of social groups and sports clubs, making your experience here about much more than just work.

    About the Role:

    As a Service Desk Analyst, you will:

  • Provide first line support to members of the University, handling enquires via telephone, online and remote support.
  • Act as a customer champion, signposting and providing specialist advice and support for a broad range of IT related issues.
  • Work together as part of a team to share knowledge and deliver a consistent service, adhering to departmental processes and procedures.
  • About You:

    To excel in this exciting role, you should be someone who:

  • Has outstanding verbal and written communication skills to effectively aid our customers.
  • Strives for excellence and has exceptional customer service skills.
  • Can concisely explain technical concepts in everyday terms.
  • Has an appetite to learn new skills and demonstrate an enthusiasm for helping others.
  • Demonstrates a keen desire to understand and support the widening range of technology in use within this diverse workplace.
  • For consideration for this position please submit your application with adjoining cover letter no later than 12:00 Wednesday 17 July 2024.

    We will be conducting in person interviews on Thursday 25 July 2024.

    Contact Person : Vacancy ID : 173993 Contact Phone : Closing Date & Time : 17-Jul-2024 12:00 Pay Scale : STANDARD GRADE 5 Contact Email : Salary (£) : 28759 - 33966

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