Senior Sports Attendant

Senior Sports Attendant Apply Post Details

Full time Fixed term for 12 months

The closing date for applications is midnight on Monday 09 September 2024. Interviews are expected to take place on Thursday 19 September 2024.

There is an expectation that work will be undertaken in the UK.

This role will require membership of the PVG scheme. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

The Senior Sports Attendant will assist with the day-to-day building operations and staffing supervision of the sports facilities at University of Stirling. The role holder will ensure the delivery of the highest standard of customer care, sufficient staffing levels, health and safety and facility presentation.

The post holder will co-ordinate, motivate and deploy staff to ensure tasks are performed to the highest level. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Description of Duties

Shift & Staff Supervision

Coordinate the day-to-day operations of the shift, including acting as the key point of contact for facility operations, being the building key holder and ensuring the smooth running of all daily activities

Ensure the shift is fully staffed at all times and arrange cover when required. I.e. sickness absence, allocation of staff breaks

Regularly monitor and review the quality of work delivered by staff

Assist with the induction, training and ongoing monitoring/supervision of operational staff

Ensure cleaning, equipment and maintenance standards and tasks are completed to a high standard and monitor the compliance of all tasks

Monitor and assist in pool plant room tasks such as pool test readings

Work closely with the Duty Officers to report and resolved any issues and provide updates and key handover actions

Maintenance and Health & Safety

Ensure all maintenance faults, and damages are promptly reported and logged. In order for all repairs are carried out quickly and undertake periodic inventory and stock checks

Responsible for ensuring the safe and effective use of centre equipment and cleaning materials, including setting up and dismantling equipment, operating swimming pool plant and equipment as and safe use of chemicals etc.

Ensure indoor and outdoor facilities are well maintained, hygienic and tidy, including the use of specialised equipment

Responsible for the secure opening and closing of the buildings and facilities and carrying out security duties to ensure physical security of the building, in liaison with security personnel

Responsible for dealing with emergency situations when they arise, following University procedures

Responsible for ensuring all incidents and accidents are recorded accurately & ensuring completion of all relevant paperwork

Customer Care & Service Development

Monitor daily bookings on the leisure management system for all facilities and ensure the staffing team prepare the facilities accurately and on time for the customers

Serve as a point of contact for any customer enquiries and issues, on a daily basis, resolving or referring them as needed in a polite and constructive manner

Monitor the safe use of the facilities ensuring access is limited to members and paying customers

Assist with visits and tours of the facilities when required

Work in accordance with service standards set by the University of Stirling Sport and contribute to the review and development of customer standards based on feedback

Participate in continuous improvement processes and collaborate with team members to support overall service goals

General support

Carry out all key tasks and duties as expected of a sport attendant, including but not limited to, safe supervision of the swimming pool, all equipment and facility set ups

Monitor and supervise the safe use of all facilities, whilst ensuring all equipment and facilities are safe, clean and tidy

Ensure training and understanding of the Normal Operating Procedures and Emergency Action Plan

Attend and participate in regular staff training and development activities

Contribute to the continuous development of the service

Essential Criteria

Current STA or RLSS Pool Lifeguard qualification or equivalent

Current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role

Recognised First Aid at Work certificate

Significant experience within the sport or leisure industry (preferably as a lifeguard and sports/leisure attendant)

Positive attitude and experience of making decisions and using judgement and initiative to solve problems

Excellent written and verbal communication skills

Strong organisational and interpersonal skills

The ability to prioritise workload

Friendly and approachable manner

Confidence and experience working in a busy customer facing role

Team working experience

Flexibility to work various hours, including evenings, weekends and public holidays as needed

Willingness to adjust hours or work additional hours to cover holidays, sickness, or other staffing needs etc.

Demonstrated commitment to customer service and ability to build effective relationships

Ability to work under pressure

Self-motivated with a “can do” approach

Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

Desirable Criteria

Experience of supervising and leading a team

Experience reviewing and updating health and safety documents

Further qualifications in sport, leisure, safety or fitness

Experience of using a front of house leisure or facility management system

Experience of front-line service delivery

Experience of cash reconciliation

Sales experience

About Us

As Scotland's University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose'. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

2023/24 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world's biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

Job number

SERV01919

Contract Type

Fixed Term Contract

Posting End Date

09-Sep-2024

Location:

Stirling Campus

Grade

Grade5 £25,138-£27,979 p.a.

Faculty/Service

Sports Development Service Post Details

Full time Fixed term for 12 months

The closing date for applications is midnight on Monday 09 September 2024. Interviews are expected to take place on Thursday 19 September 2024.

There is an expectation that work will be undertaken in the UK.

This role will require membership of the PVG scheme. An offer of employment will be subject to a satisfactory outcome of this process.

This role is not eligible for sponsorship. Applicants require to have existing right to work in the UK.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

The Senior Sports Attendant will assist with the day-to-day building operations and staffing supervision of the sports facilities at University of Stirling. The role holder will ensure the delivery of the highest standard of customer care, sufficient staffing levels, health and safety and facility presentation.

The post holder will co-ordinate, motivate and deploy staff to ensure tasks are performed to the highest level. The role holder will be expected to show excellence in customer care when dealing with all enquires and provide a responsive lifeguarding and sports attendant service, prepare activity and associated areas for use, ensure that activity areas are safe and monitor the use of all sports and associated areas.

Description of Duties

Shift & Staff Supervision

Coordinate the day-to-day operations of the shift, including acting as the key point of contact for facility operations, being the building key holder and ensuring the smooth running of all daily activities

Ensure the shift is fully staffed at all times and arrange cover when required. I.e. sickness absence, allocation of staff breaks

Regularly monitor and review the quality of work delivered by staff

Assist with the induction, training and ongoing monitoring/supervision of operational staff

Ensure cleaning, equipment and maintenance standards and tasks are completed to a high standard and monitor the compliance of all tasks

Monitor and assist in pool plant room tasks such as pool test readings

Work closely with the Duty Officers to report and resolved any issues and provide updates and key handover actions

Maintenance and Health & Safety

Ensure all maintenance faults, and damages are promptly reported and logged. In order for all repairs are carried out quickly and undertake periodic inventory and stock checks

Responsible for ensuring the safe and effective use of centre equipment and cleaning materials, including setting up and dismantling equipment, operating swimming pool plant and equipment as and safe use of chemicals etc.

Ensure indoor and outdoor facilities are well maintained, hygienic and tidy, including the use of specialised equipment

Responsible for the secure opening and closing of the buildings and facilities and carrying out security duties to ensure physical security of the building, in liaison with security personnel

Responsible for dealing with emergency situations when they arise, following University procedures

Responsible for ensuring all incidents and accidents are recorded accurately & ensuring completion of all relevant paperwork

Customer Care & Service Development

Monitor daily bookings on the leisure management system for all facilities and ensure the staffing team prepare the facilities accurately and on time for the customers

Serve as a point of contact for any customer enquiries and issues, on a daily basis, resolving or referring them as needed in a polite and constructive manner

Monitor the safe use of the facilities ensuring access is limited to members and paying customers

Assist with visits and tours of the facilities when required

Work in accordance with service standards set by the University of Stirling Sport and contribute to the review and development of customer standards based on feedback

Participate in continuous improvement processes and collaborate with team members to support overall service goals

General support

Carry out all key tasks and duties as expected of a sport attendant, including but not limited to, safe supervision of the swimming pool, all equipment and facility set ups

Monitor and supervise the safe use of all facilities, whilst ensuring all equipment and facilities are safe, clean and tidy

Ensure training and understanding of the Normal Operating Procedures and Emergency Action Plan

Attend and participate in regular staff training and development activities

Contribute to the continuous development of the service

Essential Criteria

Current STA or RLSS Pool Lifeguard qualification or equivalent

Current and recognised National Pool Plant Operators certificate, or willingness to achieve within first three months of role

Recognised First Aid at Work certificate

Significant experience within the sport or leisure industry (preferably as a lifeguard and sports/leisure attendant)

Positive attitude and experience of making decisions and using judgement and initiative to solve problems

Excellent written and verbal communication skills

Strong organisational and interpersonal skills

The ability to prioritise workload

Friendly and approachable manner

Confidence and experience working in a busy customer facing role

Team working experience

Flexibility to work various hours, including evenings, weekends and public holidays as needed

Willingness to adjust hours or work additional hours to cover holidays, sickness, or other staffing needs etc.

Demonstrated commitment to customer service and ability to build effective relationships

Ability to work under pressure

Self-motivated with a “can do” approach

Computer literate, with experience of using Microsoft packages such as Outlook, Word and Excel

Desirable Criteria

Experience of supervising and leading a team

Experience reviewing and updating health and safety documents

Further qualifications in sport, leisure, safety or fitness

Experience of using a front of house leisure or facility management system

Experience of front-line service delivery

Experience of cash reconciliation

Sales experience

About Us

As Scotland's University for Sporting Excellence and The Times Sports University of the Year 2020, sport is part of the DNA at the University of Stirling. The deliverables build on the philosophy of the first Chancellor, Lord Robbins, when he spoke of ‘education with a purpose'. Our impact, contribution and ambition is purposeful in everything we do, aligned to our status as one of the top sporting institutions in the UK.

2023/24 has been another great year for sport at the University of Stirling. The success, prowess and reputation of sport at Stirling is setting standards across the sector and the inspirational performances of our elite athletes on the world's biggest sporting stages, is complemented by the buzz of activity in the new sports facilities. Engagement levels are high, feedback is excellent and sport is contributing significantly to the health, wellbeing and experience of students, staff and community.

We don't want to rest on our laurels, and we will continue to set the standards for everyone else to follow. It is within this context that we will always challenge ourselves and seek to really make impact.

The University

The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni