Senior Registry Officer - Group Resolution Unit

Coventry University
December 04, 2022
Offerd Salary:£28,762 – £38,592
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A

Job title

Senior Registry Officer - Group Resolution Unit

Job reference


Application closing date


Faculty / School or Service

Registry and Governance (RG)


£28,762 – £38,592 per annum


As one of Coventry's biggest employers, we offer some pretty impressive benefits including an excellent pension scheme and generous holiday allowances.

Contractual hours



Full time

Job category/type

Professional Services



Job description

Coventry University has been ranked joint first amongst Modern Universities in England for career prospects and we are in the top 6 universities for student experience. Our commitment to providing the best for our students doesn't stop with them, it starts with our people. Without our dedicated teams, we wouldn't be ranked so highly or have won any of our numerous awards.

We are one of the largest employers in Coventry and we offer our people a place to belong and an organisation to be proud of. Registry is the administrative hub of the University and is responsible for a wide range of functions. It includes governance, risk and compliance, managing the student journey from enrolment to graduation and support of quality processes to maintain academic standards.

An opportunity has arisen within central Registry for a Senior Registry Officer post, based in the Group Resolution Unit (GRU) which offers the successful applicant a wide ranging and interesting role.

GRU is a student facing team providing administrative support and guidance to both staff and students on student matters including academic appeals, complaints and student disciplinary processes.

Role Responsibilities

Working within a highly regulated environment, you will contribute to the smooth operation of the unit by responding and dealing effectively with enquiries from staff, students, external organisations and members of the public. You will be involved in investigating and responding to complaints, academic appeals, academic misconduct cases and student disciplinaries as well as providing secretarial support to Academic Appeal and Student Disciplinary Panels. In addition, you will deal directly with the Office of the Independent Adjudicator for Higher Education (OIA) in respect of any matters that are brought against the University Group having completed all internal University processes.

You will provide advice and training for staff at all levels across the University Group on the University regulations and processes in relation to these duties.

Key Skills and Experience

  • Ability to work independently and to demonstrate initiative to resolve problems.

  • Excellent organisational and time management skills

  • Suitable level of proficiency in ICT

  • Excellent customer service skills

  • Ability to interpret, analyse and act upon relevant information.

  • Ability to interpret policy and regulations and practically apply them.

  • Ideally applicants will have experience of working within the Higher Education sector, however full training will be provided.


    We offer an industry leading rewards and benefits package that includes a generous pension scheme, excellent holiday allowance, cycle to work and so much more!

    For job description and person specification please click here

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