Senior Manager Client Services (Christchurch)

University of Otago
February 12, 2023
Offerd Salary:$92,934
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A

Senior Manager Client Services (Christchurch)-2202441


• Career Development + tertiary study benefit. • Open to flexible work arrangements - achieve a true work/life balance. • Salary + 6.75% superannuation + five weeks' annual leave.

Our Christchurch campus is home to over 1,000 students. One third are medical students in their three clinical years of training and physiotherapy students in their final clinical year. Two thirds are postgraduate health sciences students undertaking a range of programmes to PhD level.

The University of Otago Christchurch has internationally recognised research strengths in a number of areas including heart disease, indigenous health, infectious diseases, genetics, cancer, biomedical engineering, nursing, mental health and public health.

The role/Te mahi

We are looking for an exceptional person to guide and develop a high- performance culture, focused on providing excellence in customer service and a commitment to continuous improvement.

The Senior Manager Client Services role will work closely with the Dean and our Canterbury based staff to lead and manage the provision of professional business and operations support services. The role also provides high quality strategic business and operational support for the Dean.

The Senior Manager Client Services operates as the key liaison between various support service functions such as finance, IT, human resources, marketing, research support, business intelligence and reporting, and student related services.

Your skills and experience/Kā pūkeka me kā wheako

We are looking for a people leader with a background in a busy and complex operation or administration role where high levels of customer service delivery are expected.

You will have a hands-on experience in: • Managing large teams and the provision of operations or business support across multiple client areas. • Building and maintaining strong relationships with key stakeholder groups. • Successful implementation of consistent work processes and procedures across multiple work groups and teams. • Streamlining activities with the customer at the centre, to create value add experiences and consistency of service.

A strong customer service orientation and commitment to continuous improvement initiatives is critical to the success of this role.

About our team/Mō te tīma

The Senior Manager Client Services role is part of the Shared Services Division, a team of highly skilled professional staff responsible for delivering an outstanding student and staff experience through high quality, effective service delivery to the University's internal and external customers.

Further details/Pūroko

If you want to be a key contributor to our continued success, and are ready for a new challenge, we want to hear from you.

This is a full-time, permanent position.

Please note we are currently also advertising for a Manager Client Services, the role that reports directly to this position. Feel free to refer to this additional vacancy if you wish to know more.

You must have the right to live and work in New Zealand to apply for this position.

Applications from candidates with Māori and Pacific backgrounds or strong competencies in these areas are warmly encouraged.

For further information, or to discuss the role in confidence - please contact Ron Craft, Senior Manager Client Services via the contact details below.


To submit your application (including CV and cover letter) please click the apply button. Applications quoting reference number 2202441 will close on Sunday, 12 February 2023.

Additional Information

Contact: Ron Craft Tel: +64 3 479 7010

Position details: Job Description

Further Information: Department Website

Create an email with a link to this vacancy: Create email

Location: About Christchurch

Primary Location


Employment Status


Salary Level and Range Management Band 3 (Range of Appointments $92,934 to $100,882, Top of Range $108,830)


Client Services (Health Sciences)

Job Function

Administrative and Operations Management

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