Senior IT Service Desk Analyst

University of Exeter
November 29, 2022
Offerd Salary:£30,502
Working address:N/A
Contract Type:10 month fixed-term
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Job details

Job reference


Date posted


Application closing date





The starting salary will be from £30,502 up to £36,386 on Grade E, depending on qualifications and experience.


Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).

Contractual hours




Job category/type

Admin, Professional, Managerial


R84100 Job Description.pdf
Senior IT Service Desk Analyst

Job description

IT Services

We have two full -time posts available immediately, one on a permanent basis and one on a 10 month fixed-term contract.

The role

An opportunity has arisen at the University of Exeter for a Senior IT Service Desk analyst.

In your role you will be part of an IT team that provides first line support to the entirety of our student and staff base.

The role is ideal for anyone who is experienced at providing 1st line support and looking to take a step up to being a Senior IT Service Desk analyst and mentor the more junior members of the team.

The post holder will be part of a customer focussed team with the responsibility to provide excellent IT Support services to users to make the best use of the IT facilities at their disposal.

You will be responsible for answering and resolving complex and non-routine IT requests via telephone and via support ticket through our ITSM tool. You will also have line management responsibilities and supervise for the whole wider team.

Applicants will be supporting students and staff members with varying levels of IT knowledge therefore it is integral that you tailor the support to their level of understanding.

In house guidance and training will be provided throughout your employment to ensure you gain the knowledge and experience to carry out the role to your highest ability.

Please ensure you read the Job Description and Person Specification for full details of this role.

The University of Exeter is a member of the prestigious Russell Group of research-intensive universities and in the top 150 universities in the world (Times Higher Education World University Rankings 2022 and QS World University Ranking 2022). We have recently opened a number of new and exciting opportunities in our IT and Digital function.

The university is developing a new ten-year strategy where digital ways of working will be central to delivering our vision and goals. The digital transformation will impact profoundly on our workplace design, the skills we develop, the way our students learn, and the way we work and collaborate, and we want to ensure that this transformation has our staff and students at its heart. We are investing in digital technology and skills development to strengthen our education, research, and partnerships, and to meet the needs of our community.

Exeter IT & Digital is central to all of this, and we are looking for people to join us who want to be part of this major transformation and part of changing the way we work and the way our students learn.

Why our staff love working here

  • Flexible working opportunities
  • 39-41 days annual leave (including bank holidays)
  • Actively inclusive organisation ensuring equality and fairness for all
  • Leading parental leave initiatives
  • Multiple wellbeing and health initiatives for staff
  • Sustainability and the environment being at the heart of what we do
  • Beautiful campus environment when working from either Exeter or Penryn
  • Inspiring research that really makes a difference to the world
  • Our Equality, Diversity and Inclusion Commitment

    With over 27,000 students and 6,400 staff from 180 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community. Reasonable adjustments are available for interviews and workplaces.

    Further information

    Please contact Nick Phillips:

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