Senior IT Field Services Specialist

Johnson & Wales University (North Miami)
March 17, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
Senior IT Field Services Specialist

Apply now Job no: 8900 Work type: Full Time Location: Providence, Rhode Island Categories: Information Technology, Staff/Administration, Calendar Year (12-Month), Campus Based


Provides IT hardware support to faculty and staff, as well as serves as the team lead on escalated problem resolution requests in classrooms, computer labs and conference spaces

Diversity & Inclusion

Embracing diversity for a richly inclusive community is a Guiding Principle at JWU. Our students, faculty and staff have varied backgrounds, experiences and perspectives that unite us as one community and contribute to our success. We are committed to enhancing the diversity of our workforce teams and we encourage individuals from underrepresented groups to apply.

Johnson & Wales University is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, genetic information, national origin, disability status, protected veteran status or any other basis prohibited by law.

Essential Job Functions

  • Provides advanced support and direction to field service staff to troubleshoot and resolve escalated and complicated desktop technology problems remotely or with on premise intervention
  • Monitors the support tickets completed by field services staff for quality and training opportunities, as well as analyzes commonly reported issues to recommend support improvements
  • Monitors performance of assigned team for front-line problem resolutions and computer lab support
  • Maintains and supports computer lab hardware including installation, imaging, configuration and testing
  • Supports classroom technology by conducting pro-active testing and responding to problems as they arise
  • Collaborates with IT staff, and escalates as needed to provide efficient operation of the desktop and academic computing environments
  • Leads the deployment of new technology including office moves and new employee onboarding
  • Assists in preparing, maintaining and upholding procedures for monitoring and reporting desktop and academic computing operations
  • Develops and maintains an inventory of hardware, software and peripheral assets
  • Leads research and recommends products in support of development and procurement efforts
  • Performs other duties as assigned
  • Required Qualifications

  • Minimum of an associate's degree or a combination of education/certification(s) and/or experience suitable for the position
  • Experience working in information technology or in other related work
  • Please note : Qualified candidates must live or relocate within a daily commuting distance of the Providence Campus location upon hire.

    Advertised: 14 Feb 2023 Eastern Standard Time Applications close: Open until filled

    Apply now

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