University Information Services (UIS) wishes to appoint a Senior Functional Analyst to join the multidisciplinary, and diverse, Teaching, Learning and Assessment (TLA) Systems team, supporting the University's central TLA Systems, primarily our Lecture Capture service, Panopto.
You will join a supportive and collaborative team, with a management structure that will invest in, and back up your personal development, learning and professional improvement. The TLA services team is responsible for the central Virtual Learning Environment (Moodle), Lecture Capture (Panopto), Digital Assessment and Academic Integrity (Turnitin). We consist of a Service Manager, Systems Manager, Delivery Manager, Team Leader, Functional Analysts, Business Specialists, Learning Technologists, Technical Developers (Moodle), Support Analysts and Trainers.
Our team work with academics and staff across a wide range of subjects and locations, providing TLA product specific advice, system, user requirements and change analysis, evaluation, testing but also guidance and encouragement to help staff become competent and confident users of the systems across the Institutions and Colleges of the University. You will improve the blended learning experience of students by offering guidance to academics, departmental administrators & computing officers, and provide systems advice to management and University governance groups.
You will play a vital part in the Lecture Capture service expansion as it strives to meet the University's needs. This expansion includes an increase in supported rooms, and an expansion in the service functionality, thus increasing support & analysis needs, especially around data analysis and reporting. You will be expected to ensure university policy compliance such as data retention, accessibility and GDPR in all changes evaluated.
You will play a central role in any projects to evaluate new TLA service offerings or to integrate Panopto with other systems. Your duties will include adapting teaching, learning & assessment tools to business needs, evaluating and articulating user needs, producing evaluation papers and process flow diagrams, offering advice and professional expertise around configuration, and ensuring the user's voice is considered within the service.
You will provide 2nd line helpdesk support to all-end users, ensuring assigned requests are managed according to procedures, using version control and release management standards and software. You may also be asked to perform project management and research within Teaching, Learning & Assessment team projects.
Please highlight in your application, how essential and desirable criteria are met, or what your approach to meeting these would be. You are encouraged to apply even if you do not meet all desirable criteria.
We particularly welcome applications from candidates from a BAME background for this vacancy as they are currently under-represented at this level in our department.
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For further information see jobs.cam.ac.uk
Please quote reference VC38148 on your application and in any correspondence about this vacancy.
The University actively supports equality, diversity and inclusion and encourages applications from all sections of society.
The University has a responsibility to ensure that all employees are eligible to live and work in the UK.
Further informationUniversity Information Services
Salary£40,521-£54,395
ReferenceVC38148
CategoryAcademic-related
Published21 August 2023
Closing date25 September 2023