Vacancy Type/Job category
£23,715 - £27,131 per annum
University of Warwick, Coventry
Permanent position, 36.5 hours per week.
We are seeking to appoint a highly motivated colleague to join the growing admissions team and support the University's strategic objectives to grow student numbers and quality through the confirmation of accurate and timely decisions on a high volume of wide ranging applications to the University of Warwick's degree programmes.
You will manage, as part of a team of Senior Admissions Assistants, the day- to-day handling of applications to study at the University. You will make decisions on a group of applications; undertake quality control checks for decisions made in academic departments; and where applicable construct offer conditions and communicate these onto successful applicants. Your work will be compliant with external regulations and will help to ensure that Warwick's students are able to succeed on their courses.
You will have excellent time management skills, highly developed interpersonal skills, an aptitude for information technology, and be able to quickly understand and apply new concepts. You will be educated to A-level standard or equivalent, and have experience of the HE sector, in particular admissions or a related area.
In return, you'll be working in a friendly and encouraging team, with a hybrid working approach allowing individuals greater flexibility over their working pattern (typically 2 days per week on campus outside of peak times). In addition, the University offers great Rewards and Benefits. Informal enquiries in relation to the post are welcome in advance of any application to the Admissions Coordinator: Stephen Keep email@example.com
Interview Date: TBC.
To support the University Strategy, based on a growth in student population without compromise on quality, by providing a high level of administrative service for the processing and management of applications to study at the University.
DUTIES & RESPONSIBILITIES
Application Management for an agreed portfolio of courses
· To make selection decisions on behalf of academic departments for an agreed portfolio of courses
· To assess the appropriateness of all admissions decisions made outside of the centralised admissions team, acting as quality controller and taking responsibility for processing or challenging those decisions as necessary
· To be responsible for processing decisions on applications including coding offers for successful applicants onto the electronic admissions platform, ensuring that all necessary contractual conditions have been appropriately and accurately added
· To understand and work within a range of external frameworks and regulations including Consumer Protection Law, the General Data Protection Regulation, UK Immigration Rules, the UCAS admissions system, and Quality Assurance Agency (QAA) expectations
· To evaluate applicant qualifications against offer terms, and confirm places of study at the University where appropriate · To determine the authenticity of documentation provided by applicants
Contributing to the development and implementation of admissions policy and best practice · To provide support, guidance and training for Admissions Enquiry Assistants on suitable responses to complex queries and during times of peak demand engage directly with telephone and email enquiries from a variety of sources including applicants, their supporters, academic departments and other institutions; providing advice and guidance on admissions policy and process
· To interpret non-standard UK and international qualifications and their equivalency to established entry requirements · To undertake fee status assessments, evaluating applicant information against external frameworks, requesting further information and using judgement to escalate queries where appropriate
· To identify opportunities to continuously improve and develop service
Supporting wider admissions and University wide work
· To support the work of the Admissions Co-ordinator, Deputy Admissions Co- ordinator, and course selectors in monitoring progress of applications and to ensure service targets are met within a broad course portfolio
· To contribute to filing and secure storage of documents and other related administrative duties including large volumes of information and close attention to detail
· Such other duties as may be requested by the Admissions Service Manager or Admissions Co-ordinator from time to time commensurate with the grading of the role, such as support of University wide events and initiatives, and desk- based market research.
The Person Specification focuses on the knowledge, skills, experience and qualifications required to undertake the role effectively. This is measured by (a) Application Form, (b) Test/Exercise, (c) Interview, (d) Presentation.
Essential Criteria 1
Commitment to delivering service of the highest quality to applicants and their supporters. (a, c)
Essential Criteria 2
Educated to A level, or with equivalent relevant academic or vocational qualifications or work experience. (a, c)
Essential Criteria 3
Attention to detail and accuracy. (a, b, c)
Essential Criteria 4
Excellent communication skills and the ability to deal with a variety of people in a firm yet sensitive manner. (a, b, c)
Essential Criteria 5
Ability to work quickly and reliably with large volumes of information. (a, b, c)
Essential Criteria 6
Experience of working individually and as part of a team. (a, c)
Essential Criteria 7
Knowledge and experience of a common IT package such as Microsoft Office (Word, Excel etc). (a, b, c)
Essential Criteria 8
Ability and willingness to learn new skills and procedures and to apply them to the job. (a, b, c)
Essential Criteria 9
Experience of working with a database, records management and data entry. (a, c)
Essential Criteria 10
The ability to learn quickly a wide range of procedures and to apply these consistently and accurately. (a, b, c)
Desirable Criteria 1
Experience of using SITS or a similar records/database package. (a, c)
Desirable Criteria 2
Knowledge of the Higher Education sector, particularly with regard to admissions. (a, c)
The Education Group is headed by the Academic Registrar, Dr Chris Twine. Its principal functions are to co- ordinate all aspects of student administration, oversee recruitment and admissions of students to the University and support the University's academic planning and resource allocation processes. The current units of the Education Group are the Academic Office (including student records, finance and funding and examinations), Education Policy and Quality, Student Opportunities, Student Recruitment, Outreach and Admissions. The Group is responsible for the provision of management information about student matters to external bodies such as the Office for Students, HESA and for internal strategic planning purposes as well as for budgetary monitoring.
The Admissions Service manages all the applications to postgraduate and undergraduate courses at the University working closely with colleagues from undergraduate and postgraduate student recruitment and outreach. The Admissions teams are responsible for the processing of all applications, including those from UK and overseas students, from individuals returning to study, Degree Apprentices and ‘non-standard' applicants. The team is also the primary point of contact for all current and prospective applicants to the University and their parents, schools and supporters. Members of the admissions team are managed by an Admissions Co-ordinator and are ultimately responsible to the Admissions Service Manager and the Head of University Admissions. The team work closely with academic colleagues on all issues related to admissions. Team-members also contribute to University-wide events such as open days, enrolment and graduation ceremonies.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation. To find out more about our social inclusion work at Warwick visit our webpages here.
The University of Warwick holds an Athena SWAN Silver award; a national initiative to promote gender equality for all staff and students. Further information about the work of the University in relation to Athena SWAN can be found at the following link: Athena Swan (warwick.ac.uk)
The University of Warwick is one of the six founder institutions of the EUTOPIA European University alliance, whose aim is to become by 2025 an open, multicultural, confederated operation of connected campuses.
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Recruitment of Ex-Offenders Policy
As an organisation using the (DBS) Disclosure and Barring Service to assess applicants' suitability for positions of trust, the University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against any subject of a Disclosure on the basis of a conviction or other information revealed. More information is available on the University's Vacancy pages and applicants may request a copy of the DBS Code of Practice.
28 Nov 2022