Posting Details
I. JOB OVERVIEW
Job Description Summary:
The George Washington University Police Department is seeking highly motivated
individual for the position of Security Operations Center (SOC) Coordinator.
Our goal is to be the premier university law enforcement agency in the region;
best paid, best equipped and best trained. The GW Police Department is
responsible for providing primary law enforcement and public safety service to
a diverse university population of 25,000 students, faculty, and staff across
two urban campuses located in Washington, D.C. The department is committed to
encouraging professional growth and development of its officers and takes a
progressive approach to promote public safety and community engagement
centered on its core values of accountability, trust, and transparency. If
this is what you want in a career, GWPD is looking for you.
The SOC Coordinator is a member of the George Washington University Police
Department, and reports regularly to the SOC Manager. This position will serve
as the primary Tier III contact for all safety and security systems that are
managed by the GW Police Department. Although the Coordinator will not be
performing installations, the individual must possess a solid understanding of
the process in order to provide Tier III troubleshooting and trialing of
issues as they arise and must have strong knowledge of low voltage security
systems. Project management experience, knowledge of networking comparable to
a Cisco CCNA certification, and Microsoft Windows and applicable software are
desired. The ability to succeed in a cross-functional teamwork environment
(GW IT, University Card Office, Academic Affairs, etc.), strong customer-
service skills, and attention to detail are highly desired.
Responsibilities and Duties
Interact with the alarm maintenance personnel to coordinate and create
reports on monthly and semi-annual inspections and alarm tests within
University buildings to determine whether safety hazards exist regarding
fire, intrusion, panic, emergency exit, and door prop alarm systems.
Interact with GW IT and the CCTV maintenance to coordinate the
installation, operation, and maintenance of CCTV systems.
Provide first tier maintenance support to GWPD personnel and GWPD partners
for CCTV system (cameras, DVRs, NVRs, encoders, and VMS).
Working knowledge of physical security hardware and software in use on
University campuses to provide Tier III support, including but not limited
to CCTV systems, videos, alarms, and other security infrastructure.
Serve as an application administrator for video and alarm to include but
not limited to responsibilities such as account creation, management,
group memberships, recorder and camera firmware updates, camera naming,
diagnostic monitoring, and management of responses by both GW IT and third
party vendors.
Interact and maintain strong relationships with all University departments
and outside merchants.
Coordinate the installation, operation, maintenance and repair of safety
alarm systems.
Oversee compliance with contractual services.
Monitor the daily operations and the end-to-end process for all projects
leveraging third-party vendors.
Coordinate and participate in investigations of fire and intrusion
incidents that occur in University buildings as needed, including the
preparation of all reports for internal and external use.
Escalate tickets with GW IT and/or Facilities Planning & Construction
Management as needed.
Manage physical security projects while coordinating with internal and
external stakeholders.
Assist in identifying, developing, implementing, and maintaining security
processes and measures aimed at mitigating security risks.
Conduct physical security site surveys and technology discovery
initiatives in support of the overall physical security of the University.
Collaborate on the development and presentation of training
procedures/instructions on the use of existing security technology and
GWPD resources available to the campus in community outreach.
Research and conduct data to prepare documents and executive summaries for
review by senior leadership.
Performs other related duties as assigned. The omission of specific duties
does not preclude the supervisor from assigning duties that are logically
related to the position. This position is located at the Foggy Bottom campus
This position is designated as Essential Onsite which means this position
perform essential core safety and operational functions and typically need to
be on campus even when access to campus is restricted. (For example: these
employees reported to work daily throughout the pandemic – lab personnel, EHS
staff, police officers, facilities staff among.)
Minimum Qualifications:
Qualified candidates will hold a Bachelor's degree in an appropriate area of
specialization. Degree must be conferred by the start date of the position.
Degree requirements may be substituted with an equivalent combination of
education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum
Qualifications:
Preferred Qualifications:
Bachelor's Degree or greater in a related field
CCNA or equivalent certification is strongly desired
FLETC Physical Security Training Program (PSTP) or equivalent
Project Management experience is preferred. CAPM or PMP or equivalent
certification is strongly desired
Commitment to GW's values
Intellectual, professional and a person of integrity
Honest, with the highest ethical standards
Passionate, collaborative, strategic, and smart with a hands-on, roll-up-
the-sleeves orientation
Ability to work independently. Self-starter; hard worker. Takes
initiative; very high energy
Personally accountable. Assumes ownership, control and accountability for
all areas of responsibility and commitments made to others
Sincere, open, and direct communicator. Puts organizational interests
above self- interests and is comfortable expressing candid opinions
Highest levels of responsiveness
Combination of strong intellect that is combined with a practical and
realistic common sense understanding of how to get things done
Ability to demonstrate initiative, a strong desire to succeed and exert
the extraordinary effort often required
Ability to work in a fast-paced, high growth, entrepreneurial environment
Ability to work with faculty and staff in a respectful way
Establish trust and credibility with institutional leadership and across
the University
Seeks “win-win” solutions to help foster continued integration and
collaboration
Flexible and receptive to change
A positive “can-do” attitude
Must be responsive to after-hours calls from associates and other
colleagues
Typical Hiring Range $55,475.05 - $83,098.43 How is pay for new employees
determined at GW?
II. JOB DETAILS
Campus Location: Foggy Bottom, Washington, D.C.
College/School/Department: Safety and Security
Family Information Technology
Sub-Family Applications Administration
Stream Individual Contributor
Level Level 1
Full-Time/Part-Time: Full time -> FTE 1.00
Hours Per Week: 40
Work Schedule: Monday - Friday; ~ 8 am - 4:30 pm
Will this job require the employee to work on site? Yes
Employee Onsite Status Essential onsite
Telework: No
Required Background Check: Criminal History Screening,
Education/Degree/Certifications Verification, Social Security Number Trace,
and Sex Offender Registry Search
Special Instructions to Applicants:
Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S012273
Job Open Date: 08/18/2023
Job Close Date:
If temporary, grant funded or limited term appointment, position funded until:
Background Screening Successful Completion of a Background Screening will be
required as a condition of hire.
EEO Statement:
The university is an Equal Employment Opportunity/Affirmative Action employer
that does not unlawfully discriminate in any of its programs or activities on
the basis of race, color, religion, sex, national origin, age, disability,
veteran status, sexual orientation, gender identity or expression, or on any
other basis prohibited by applicable law.
Posting Specific Questions
Required fields are indicated with an asterisk ().
Are you currently employed with The George Washington University?
No
Yes
If you are a current staff or research employee at The George Washington University, have you successfully completed your Introductory Employment Period (IEP)? Employees in their IEP are not eligible to apply for other internal university staff and research positions until the IEP is complete.
Yes
No
Not Applicable
What is your expected salary range?
(Open Ended Question)
Documents needed to Apply
Required Documents
Resume
Cover Letter
Optional Documents
