Full-time 1-year Fixed Term and Hew 8 position.
Hybrid and Flexible Working Arrangements Based at City campus.
Fun, friendly, and supportive Team culture
About the Portfolio
Information Technology Services (ITS) provides RMIT University with Information and Communication Technology systems and services. Our role is to support RMIT's high quality teaching, learning, research and administrative activities. Information Technology is of increasing importance to the research, teaching and learning life of a university, particularly a ‘global university of technology and design' like RMIT.
The Salesforce Systems Administrator provides analysis, design, development, implementation and support functions for RMIT's Salesforce instance and integration points. This role coordinates with Operations teams and Release Management functions ITS to deliver releases through the SDLC into production, as well as ensuring all production and non-production environments are appropriately patched and functioning to expectations.
The Salesforce Systems Administrator works closely with the Salesforce Release Manager, the Environment Manager as well as ITS teams such as Integration, Cloud Engineering, CISO and Change Management to execute their role. They will also be required to work with Salesforce and other vendors on occasion to support RMIT's Salesforce instance, including any Managed Services organisations under RMIT's employ.
To be successful in this position, you'll have:
Significant experience with Salesforce Sales & Service Cloud (essential) and Salesforce Marketing Cloud (desirable).
Experience in a similar role managing platform health and performance.
Solid understanding of operations observability principles.
Experience working in an Agile/DevOps culture.
Understanding of CI/CD practices and tools (e.g., Jenkins, AWS CodePipelines).
Experience in cloud deployment and management (especially AWS).
Excellent interpersonal and written communication skills; proven ability to write quality technical documentation.
Proven ability to prioritise tasks, work to deadlines and manage complex tasks using project management best practice.
Substantial experience in debugging or troubleshooting complex problems while providing effective progress communications and fault escalation procedures.
Proven ability to successfully participate as a productive team member, mentor, and work autonomously as required. Strong vendor/ partner management capability, with an ability to negotiate contracts and SLAs for infrastructure initiatives.
Please click on PD to know more about the role:
https: // www. rmit.edu.au/content/dam/rmit/au/en/careers/position- descriptions/pd-salesforce%20system-administrator.pdf
When you join our team, you'll be able to access a range of benefits: www. rmit.edu.au/careers/employee-benefits . From travel to fitness, there's something for everyone!
We will be running a rolling recruitment process, so please do not wait until the closing date to apply.
Please submit your CV addressing your suitability for this position by clicking on the ‘Apply' link below. For more information or a confidential chat please contact Shazia Haider, Senior Talent Advisor on [email protected]Applications Close:
4 Feb 2023 11.59 pm
RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.
RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreakhere.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.