Retention Specialist (Mandarin) at EPAY WORLD LLC

University of New Hampshire
September 21, 2023
Offerd Salary:$18-$20
Working address:N/A
Contract Type:Other
Working Time:Negotigation
Working type:N/A
Ref info:N/A

Epay World LLC is a fast-growing full-service payment processing company; we work with customers from diverse industries to streamline their electronic payments and collections. Because of our huge growth, Epay World is now seeking a self-motivated and energetic Retention Specialist.

This is a great opportunity for candidates looking to challenge and learn more about the real world. We expect you to grow and keep up with us as we reach our goals. Our ideal candidate is confident, sociable, and driven.


Develop and maintain a strong knowledge of company products and services

Identify opportunities and persuade customers to stay on boarding

Communicate and explain the benefits of the products and services

Update and ensure the accuracy of customers' policy and information

Drive revenue and customer satisfaction from gathering feedback

Answer phone calls and respond stakeholders with the most updated information

Provide first call resolution to customers and ensure customer satisfaction

Build positive relationships with valuable agents and partners.


Strong communication skills, both written and oral

Confident talking to a diverse group of people

Capable to work independently and multitasking

Must be enthusiastic and energetic

Bilingual in English and Chinese

Salary: $18-$20/h

Brooklyn Branch:132 32nd Street Suite # 107, Brooklyn, NY 11232

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