Residential Support Assistant x3

Buckinghamshire New University
December 05, 2022
Contact:N/A
Offerd Salary:£23,144 - £25,642
Location:N/A
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Job Ref.:N/A
Residential Support Assistant x3

Full Time - Permanent - High Wycombe

Salary - £23,144 - £25,642

Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That's why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.

Our University's DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.

BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor.

An exciting opportunity has arisen within the Accommodation Service. We are looking to recruit 3 enthusiastic and self-motivated Residential Support Assistant with an ability to meet high service standards and raise the profile of the service. The successful candidates will have experience of delivering excellent customer service and undertaking a variety of administrative duties. A suitable candidate will also possess excellent interpersonal and communication skills, as you will be dealing with a variety of people, including students and staff, on a regular basis. They will work well independently and as part of a team and be adaptable to a wide variety of situations and tasks. We require someone who is computer literate. Some knowledge of the HE sector and/or residential accommodation would be an advantage but is not essential.

What we offer:

  • a generous holiday entitlement (30 days per annum, plus bank holidays & closure days)
  • training & development support opportunities
  • contributory pension scheme
  • discounted gym membership for our on-site gym
  • a range of staff discounts with major retailers.
  • Please click here to see our wide range of benefits available for employees.

    If you have the qualities and attributes representative of the University's values and ambition, we would be delighted to hear from you.

    For further information about this role please contact Justin Bootland at Justin.Bootland@Bucks.ac.uk.

    All applications are to be made in full and online. All our hiring managers undergo inclusive recruitment training.

    Closing Date: 5 December 2022

    Interview Date: 14/16 December 2022

    If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.

    At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.

    Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.

    The University is also committed to achieving the Race Equality Charter.

    Location

    Other, High Wycombe

    Contract Type

    Permanent

    Salary Range

    £23,144 - £25,642

    Hours per week

    37

    Closing Date

    05/12/2022

    Ref No

    1123

    Job Description

    JOB DESCRIPTION

    Job Title: Residential Support Assistant

    Faculty/Directorate: Directorate for Student Success

    Grade: D

    Locations: High Wycombe:

    Brook Street Halls of Residence

    Hughenden Park Student Village

    Windsor House (Frogmoor)

    Hours: Full Time

    Responsible to: Senior Halls Support Officer

    Responsible for: N/A

    Job Purpose:

  • To ensure that the Accommodation Service provides an effective and professional operational service to its residents.
  • To work as part of the halls support team responsible for the provision of facilities and services in the halls of residence to enhance the student experience and provide a quality support service to residents. To work with the wider accommodation team, contributing to the efficient and effective provision of Accommodation Services.
  • Main Duties & Responsibilities of the role:

  • Represent the Accommodation Service in halls of residence.
  • Provide administration and reception/concierge services at the halls and ensure all stakeholders always receive excellent customer service.
  • Report and respond to maintenance services on site and liaise with the Estates/maintenance team. Investigate student damages and report to the Senior Accommodation Officer when necessary. Deal with contractors on site.
  • Responsible for equipment, furniture and appliances in the halls. Ensuring stock is ordered, recorded, maintained, assessed regularly and replaced when needed.
  • Ensure compliance with statutory health and safety requirements; including checking fire and emergency equipment. Report incidents and accidents.
  • Direct cleaners, grounds and pest control staff on a day-to-day basis to provide relevant services in halls. Ensure the halls sites are kept safe, secure and are well presented at all times.
  • Keep the halls secure and deal with student guests. Liaise closely with security staff and ensure handovers are completed at shift changeovers.
  • Provide basic wellbeing, safeguarding and mental health support to students and refer to services, including conducting wellbeing checks, as necessary. Provide first aid support and liaise with emergency services where necessary. Report any concerns regarding specific students to the Accommodation Office.
  • Assist the Senior Halls Support Officer in addressing student behaviour breaches at the time of occurrence, such as drug use, noise and general lapses in appropriate behaviour. Deal with police presence on site when necessary.
  • Undertake regular flat checks and room checks to ensure the halls of residence are appropriately looked after by the residents.
  • Help to get halls of residence ready for occupation by students. Conducting both check out and pre-check in surveys are completed and work reported appropriately.
  • Offer assistance to any commercial guests.
  • Undertake general ‘upkeep' work around the halls when necessary, such as litter picking, light room cleans and flushing water outlets.
  • Monitor laundry facilities.
  • Accepting, sorting and issuing posts and parcels. Distributing literature and putting up posters.
  • Monitoring arrivals and departures and managing both physical and electronic keys
  • Dealing with lost property and student belongings when left behind.
  • Undertake any other reasonable duties as requested by the Senior Halls Support Officer.
  • PERSON SPECIFICATION

    E – Essential D = Desirable A = Application T = Test I = Interview

    Education, Qualifications & Training

    E / D

    Means of Testing

    Good level of education

    E

    A

    Knowledge & Experience

    E / D

    Experience and/or excellent understanding of HE and student Issues

    E

    A / I

    Experience of providing excellent customer service

    E

    A / I

    Experience of dealing with wellbeing issues

    D

    A / I

    Experience of dealing with difficult situations in a professional manner

    E

    A / I

    Experience of facilities management

    D

    A / I

    Skills

    E / D

    Ability to work effectively with a range of people

    E

    A / I

    Good administration skills

    E

    A / I

    Excellent MS Word and Excel skills and experience in using databases

    E

    A / I / T

    Able to work effectively in a team

    E

    A / I

    Excellent verbal and written communication skills

    E

    A / I

    Excellent planning and organisational skills

    E

    A / I

    Ability to problem solve and make decisions

    E

    A / I

    Ability to work calmly and constructively under pressure

    E

    A / I

    Special Requirements

    E / D

    Must be prepared to work additional hours at peak times

    E

    I

    Leave restrictions for peak periods

    E

    I

    Must be prepared to work at all our locations in High Wycombe.

    E

    I

    Behavioural Framework

  • Managing Self and Personal Skills – Being aware of own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering Excellent Service - Providing the best quality service to external and internal customers/students/stakeholders. Building genuine and open long-term relationships in order to drive up customer service standards.

  • Finding Solutions - Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Location

    Other, High Wycombe

    Contract Type

    Permanent

    Salary Range

    £23,144 - £25,642

    Hours per week

    37

    Closing Date

    05/12/2022

    Ref No

    1123

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