Residence Life Manager

University of Stirling
July 14, 2024
Contact:N/A
Offerd Salary:£37,099-£44,263
Location:N/A
Working address:N/A
Contract Type:Open-ended
Working Time:Full time
Working type:N/A
Ref info:N/A
Residence Life Manager Apply Post Details

Full time Open ended

The closing date for applications is midnight on Sunday 14 July 2024.

There is an expectation that work will be undertaken in the UK.

This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

For the purposes of sponsorship, this role may be eligible for sponsorship depending on candidate circumstances under SOC code 1251.

The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

The Post

Reporting to the Deputy Director of Accommodation Services, the Residence Life Manager (RLM) will be responsible for the ongoing development and delivery of a Residence Life programme that supports holistic student success in accommodation. This includes supporting both residents living within university accommodation, as well as liaising with community partners, such as Community Councils, to advocate and support off-campus University of Stirling students. The role will support student's transition into and out of university accommodation, as well as be responsible for the day-to-day management of community development, programming and activities, student conduct investigations and welfare support. To assist in the delivery of the Residence Life programme, the role holder will manage a team of Residence Assistants, year-round, that provide proactive, responsive, and student focussed community engagement, support, and developmental opportunities.

An important part of the role will involve liaising with colleagues outside of Accommodation Services to build strong relationships, develop collaborative programmes and communications, and ensure that service delivery is as seamless as possible. Internally, the RLM will collaborate on developing and improving services that enrich students' residence experience and satisfaction.

The business operates 24/7 and is both fast paced and demanding, requiring you to manage multiple activities and priorities simultaneously at times. As a front-line role within the department, the role holder will be responsible for providing excellent service and support to residents, with the requirement to participate in a 24/7 on-call rotation year-round, and to be available for weekends and evening work as required.

Additional Information/Special Conditions

  • It is a requirement of this role that working hours are flexible to meet the demands of the business i.e. at times working 5 days over 7 to ensure regular contact and supervision is provided to night shift and weekend staff. This includes providing cover within clusters and participating in a weekend and back shift rota
  • The Residence Life Manager is required to manage and participate in activities relating to student arrival and departure weekends as well as open and applicant days (these can vary depending on semester dates)
  • There is a requirement to participate in a year-round out of hours on call rota to provide advice, assistance and attend on site if required
  • Description of Duties

    Community Relations & Development

  • Developing a series of diverse active and passive programming activities across the resident lifecycle
  • Contributing to the BeConnected programme and working closely with campus partners to develop bespoke events
  • Resident Behaviour and Wellness

  • To respond and action matters of student welfare and discipline in accordance with the University's policies and procedures, collaborating with colleagues, signposting and referring students to other services as appropriate
  • To be responsible for the day-to-day action on assigned cases, ensuring wrap-around supports and actions are taken to support resolving concerns, incidents, complaints, and issues that arise in residence
  • Admin and Finance

  • Oversee and manage the Residence Life fund, ensuring that budgets are adhered to
  • Assist the Deputy Director and Director of Accommodation Services in the forecasting of funds required to grow and sustain the Residence Life function
  • Human Resources

  • To manage a team of Residence Assistant staff. This will include 1:1 and team meetings, providing supervision, coaching and managing performance and output
  • To plan Resident Assistant appreciation and team building activities throughout the year to support staff satisfaction and retention
  • For a full list of the description of duties please see the attached job description.

    Essential Criteria
  • Educated to HNC level or equivalent relevant experience (in addition to the experience noted below)
  • Demonstrable experience working with students in a pastoral/welfare capacity
  • Extensive experience working in a managerial role within a large, complex organisation, e.g. within the hospitality/student industry or other customer facing industry
  • Experience of organising and delivering events
  • Experience and application of conflict, mediation, and dispute resolution strategies
  • Excellent crisis management and problem-solving skills
  • Experience of managing large groups of operational staff to build effective teams
  • Excellent interpersonal skills and experience of communicating effectively to a wide variety of customers, staff, students and stakeholders
  • Experience of reviewing and developing services that enhance customer service
  • Experience and competence in using a variety of MS Office systems (advanced excel and sharepoint skills)
  • Ability to work independently as well as part of a team
  • Ability to motivate and coach staff
  • Desirable Criteria
  • Experience of managing multi-site locations
  • Good understanding of student development theory and its application to student accommodation
  • Knowledge and understanding of tenancy agreements
  • Strong knowledge and application of first-aid, mental health first-aid, and suicide intervention practices
  • Willingness to attend and participate in relevant training to ensure that high operational and safety standards are always maintained
  • Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; and to use good judgement
  • Experience of using an Accommodation Management System or other relevant booking system
  • Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering excellent service Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

  • Finding solutions Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Embracing change Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

  • Using resources effectively Identifying and making the most productive use of resources including people, time, information, networks and budgets.

  • Engaging with the wider context Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

  • Developing self and others Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

  • Working together Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

  • Achieving Results Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

  • About Us

    About the Directorate Accommodation Services sits within the Commercial Services Directorate

    Our Vision We will deliver to our students, University colleagues and commercial customers an inspired service that has their needs at its core, significantly contributing to the reputation and financial growth of the University.

    By:

  • Delivering outstanding customer service and support
  • Our commitment to staff engagement and development to deliver and embrace the University's Strategic Plan
  • Maximising the quality of products, services, events and facilities
  • Optimising return on all space during and out-with semester
  • Enhancing the profile and reputation of the University of Stirling
  • Prioritising the allocation of accommodation to support the University recruitment priorities
  • Fostering a living environment conducive to successful study; respecting the cultural diversity of the of our community and supporting our students, encouraging respectfulness and positive citizenship.
  • The Accommodation Services team are student facing and responsible for the management of over 2,500 student rooms let to Undergraduate and Postgraduate students. Accommodation Services delivers circa £11m through student rent. We have a key role in student recruitment and retention and take the lead, alongside other departments, in the planning, rent setting and marketing of the accommodation. The team provides 24/7 support and consists of over 100 staff who work with students every day. In the summer months the team deliver excellent customer service to paying guests using the University's accommodation.

    We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Available documents
  • RLM Job Description- May 2024.pdf
  • Job number

    SERV01913

    Contract Type

    Open Ended

    Posting End Date

    14-Jul-2024

    Location:

    Stirling Campus

    Grade

    Grade7 £37,099-£44,263 p.a.

    Faculty/Service

    Commercial Services Post Details

    Full time Open ended

    The closing date for applications is midnight on Sunday 14 July 2024.

    There is an expectation that work will be undertaken in the UK.

    This role will require a Basic Disclosure check. An offer of employment will be subject to a satisfactory outcome of this process.

    For the purposes of sponsorship, this role may be eligible for sponsorship depending on candidate circumstances under SOC code 1251.

    The University of Stirling recognises that a diverse workforce benefits and enriches the work, learning and research experiences of the entire campus and greater community. We are committed to removing barriers and welcome applications from those who would contribute to further diversification of our staff and ensure that equality, diversity and inclusion is woven into the substance of the role. We strongly encourage applications from people from diverse backgrounds including gender, identity, race, age, class, and ethnicity.

    The Post

    Reporting to the Deputy Director of Accommodation Services, the Residence Life Manager (RLM) will be responsible for the ongoing development and delivery of a Residence Life programme that supports holistic student success in accommodation. This includes supporting both residents living within university accommodation, as well as liaising with community partners, such as Community Councils, to advocate and support off-campus University of Stirling students. The role will support student's transition into and out of university accommodation, as well as be responsible for the day-to-day management of community development, programming and activities, student conduct investigations and welfare support. To assist in the delivery of the Residence Life programme, the role holder will manage a team of Residence Assistants, year-round, that provide proactive, responsive, and student focussed community engagement, support, and developmental opportunities.

    An important part of the role will involve liaising with colleagues outside of Accommodation Services to build strong relationships, develop collaborative programmes and communications, and ensure that service delivery is as seamless as possible. Internally, the RLM will collaborate on developing and improving services that enrich students' residence experience and satisfaction.

    The business operates 24/7 and is both fast paced and demanding, requiring you to manage multiple activities and priorities simultaneously at times. As a front-line role within the department, the role holder will be responsible for providing excellent service and support to residents, with the requirement to participate in a 24/7 on-call rotation year-round, and to be available for weekends and evening work as required.

    Additional Information/Special Conditions

  • It is a requirement of this role that working hours are flexible to meet the demands of the business i.e. at times working 5 days over 7 to ensure regular contact and supervision is provided to night shift and weekend staff. This includes providing cover within clusters and participating in a weekend and back shift rota
  • The Residence Life Manager is required to manage and participate in activities relating to student arrival and departure weekends as well as open and applicant days (these can vary depending on semester dates)
  • There is a requirement to participate in a year-round out of hours on call rota to provide advice, assistance and attend on site if required
  • Description of Duties

    Community Relations & Development

  • Developing a series of diverse active and passive programming activities across the resident lifecycle
  • Contributing to the BeConnected programme and working closely with campus partners to develop bespoke events
  • Resident Behaviour and Wellness

  • To respond and action matters of student welfare and discipline in accordance with the University's policies and procedures, collaborating with colleagues, signposting and referring students to other services as appropriate
  • To be responsible for the day-to-day action on assigned cases, ensuring wrap-around supports and actions are taken to support resolving concerns, incidents, complaints, and issues that arise in residence
  • Admin and Finance

  • Oversee and manage the Residence Life fund, ensuring that budgets are adhered to
  • Assist the Deputy Director and Director of Accommodation Services in the forecasting of funds required to grow and sustain the Residence Life function
  • Human Resources

  • To manage a team of Residence Assistant staff. This will include 1:1 and team meetings, providing supervision, coaching and managing performance and output
  • To plan Resident Assistant appreciation and team building activities throughout the year to support staff satisfaction and retention
  • For a full list of the description of duties please see the attached job description.

    Essential Criteria
  • Educated to HNC level or equivalent relevant experience (in addition to the experience noted below)
  • Demonstrable experience working with students in a pastoral/welfare capacity
  • Extensive experience working in a managerial role within a large, complex organisation, e.g. within the hospitality/student industry or other customer facing industry
  • Experience of organising and delivering events
  • Experience and application of conflict, mediation, and dispute resolution strategies
  • Excellent crisis management and problem-solving skills
  • Experience of managing large groups of operational staff to build effective teams
  • Excellent interpersonal skills and experience of communicating effectively to a wide variety of customers, staff, students and stakeholders
  • Experience of reviewing and developing services that enhance customer service
  • Experience and competence in using a variety of MS Office systems (advanced excel and sharepoint skills)
  • Ability to work independently as well as part of a team
  • Ability to motivate and coach staff
  • Desirable Criteria
  • Experience of managing multi-site locations
  • Good understanding of student development theory and its application to student accommodation
  • Knowledge and understanding of tenancy agreements
  • Strong knowledge and application of first-aid, mental health first-aid, and suicide intervention practices
  • Willingness to attend and participate in relevant training to ensure that high operational and safety standards are always maintained
  • Responsiveness to satisfying the proper demands of customers and colleagues; to exercise good inter-personal skills; and to use good judgement
  • Experience of using an Accommodation Management System or other relevant booking system
  • Behaviours and Competencies

    The role holder will be required to evidence that they can meet the qualities associated with the following behavioural competencies, as detailed within the AUA Competency Framework.

  • Managing self and personal skills Being aware of your own behaviour and mindful of how it impacts on others, enhancing personal skills to adapt professional practice accordingly.

  • Delivering excellent service Providing the best quality service to external and internal clients. Building genuine and open long-term relationships in order to drive up service standards.

  • Finding solutions Taking a holistic view and working enthusiastically to analyse problems and to develop workable solutions. Identifying opportunities for innovation.

  • Embracing change Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.

  • Using resources effectively Identifying and making the most productive use of resources including people, time, information, networks and budgets.

  • Engaging with the wider context Enhancing your contribution to the organisation through an understanding of the bigger picture and showing commitment to organisational values.

  • Developing self and others Showing commitment to own ongoing professional development. Supporting and encouraging others to develop their professional knowledge, skills and behaviours to enable them to reach their full potential.

  • Working together Working collaboratively with others in order to achieve objectives. Recognising and valuing the different contributions people bring to this process.

  • Achieving Results Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.

  • About Us

    About the Directorate Accommodation Services sits within the Commercial Services Directorate

    Our Vision We will deliver to our students, University colleagues and commercial customers an inspired service that has their needs at its core, significantly contributing to the reputation and financial growth of the University.

    By:

  • Delivering outstanding customer service and support
  • Our commitment to staff engagement and development to deliver and embrace the University's Strategic Plan
  • Maximising the quality of products, services, events and facilities
  • Optimising return on all space during and out-with semester
  • Enhancing the profile and reputation of the University of Stirling
  • Prioritising the allocation of accommodation to support the University recruitment priorities
  • Fostering a living environment conducive to successful study; respecting the cultural diversity of the of our community and supporting our students, encouraging respectfulness and positive citizenship.
  • The Accommodation Services team are student facing and responsible for the management of over 2,500 student rooms let to Undergraduate and Postgraduate students. Accommodation Services delivers circa £11m through student rent. We have a key role in student recruitment and retention and take the lead, alongside other departments, in the planning, rent setting and marketing of the accommodation. The team provides 24/7 support and consists of over 100 staff who work with students every day. In the summer months the team deliver excellent customer service to paying guests using the University's accommodation.

    We want to be recognised as a team that does the right thing, makes things happen and others want to work with.

    The University

    The University of Stirling is committed to providing education with a purpose and carrying out research which has a positive impact on communities across the globe – addressing real issues, providing solutions, and helping to shape society. Stirling is 4th in Scotland and 43rd in the UK for research impact, with 87% of its research having an outstanding or very considerable impact on society – and more than 80% rated either world leading or internationally excellent (Research Excellence Framework 2021).

    The University of Stirling is ranked among the top 30 UK universities for student satisfaction (National Student Survey) and top 30 in the UK for postgraduate student experience (Postgraduate Taught Experience Survey), and has an overall five-star rating in the QS Stars University Ratings.

    More than 17,000 students study with the University of Stirling globally, with over 140 nationalities represented on its scenic central Scotland campus alone. The University – also home to 1,700 staff – is ranked first in the UK and top three in the world for its campus environment (International Student Barometer 2022, wave two). Ranked first in the UK and top five in the world for its sports facilities (International Student Barometer 2022, wave two), Stirling is Scotland's University for Sporting Excellence. Its world-class facilities provide the perfect training environment for the University's sports scholars – many of whom compete at the highest level, including at the Olympics and Commonwealth Games – and for students, staff, and the wider community.

    The University has twice been recognised with a Queen's Anniversary Prize – the first for its Institute for Social Marketing and Health (2014) and the second for its Institute of Aquaculture (2019).

    The University is a signatory to the £214 million Stirling and Clackmannanshire City Region Deal and a central partner of the Forth Valley University College Health Partnership. www. stir.ac.uk @stiruni

    Available documents
  • RLM Job Description- May 2024.pdf
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