Full Time - Fixed Term Contract (8 months) - High Wycombe (Internal Applicants Only)
Salary - £30,502 - £34,308
Buckinghamshire New University is an ambitious, modern university that is always open to fresh ideas and thinking. We believe in the transformative power of education, and in doing the right thing by our students, people and local community. That's why our BNU community is a special place to work and study, and where people who want to make a difference can contribute and succeed.
Our University's DRIVE values are at the heart of all that we do. We are united in being dynamic, responsible, inclusive, visionary and empowering to ensure that we provide the best experience to our learners and offer excellent service to our partners and to each other as colleagues.
BNU continues to experience rapid growth in student numbers, making us one of the fastest-growing higher education providers. This is an exciting time to join the University as we invest significantly in estate developments and welcome Jay Blades MBE as our inaugural Chancellor.
It's an exciting time to be joining Student and Course Administration. An opportunity has now arisen for a skilled, motivated and experienced administrator to join the Academic Registry as a Registry Officer to support programmes delivered from the High Wycombe Campus.
As a Registry Officer you will take responsibility for planning and organising activities as part of the administrative team, ensuring adherence to University regulations, policies and procedures, with some line management responsibilities. Working within the academic administrative structure, you must be able to prioritise workloads as appropriate, and be able to operate under pressure in a fast-moving and changing environment.
A first degree or equivalent professional experience is essential. Experience of Higher Education administration would be an advantage, as would be a positive, proactive and flexible outlook.
Please see the job description for further details of the general responsibilities of the posts.
What we offer:
If you have the qualities and attributes representative of the University's values and ambition, we would be delighted to hear from you.
For further information about this role please contact Senior Registry Officer [email protected]
All applications are to be made in full and online. The University operates an anonymized shortlisting process and therefore any uploaded CVs or supporting documents must not include your name and personal details.
PLEASE INCLUDE A SUPPORTING STATEMENT EXPLAINING HOW YOUR SKILLS MEET THE JOB DESCRIPTION AND WHY YOU ARE APPLYING FOR THE ROLE
Closing Date: 4 December 2022
Interview Date: w/c 12 December 2022
If you are successful in securing an interview for the role, you will be required to provide proof of eligibility to work in the UK.
At Buckinghamshire New University equality of opportunity and diversity is at the heart of all we do and fully integrated into our values. Our aim is to create an inclusive environment where everyone thrives and feels a sense of belonging. We are committed to diversity and welcome applications from different backgrounds and experiences.
Buckinghamshire New University is a Disability Confident employer and as such you will be given the opportunity to declare a disability as part of the application process.
The University is also committed to achieving the Race Equality Charter.
Fixed Term Contract
£30,502 - £34,308
Hours per week
Job Title: Registry Officer (School Course Administration)
Faculty/Directorate: Academic Registry
Location: High Wycombe
Responsible to: Senior Registry Officer of relevant area
This post holder is responsible for undertaking a wide range of complex administrative duties and for providing support for the University's academic quality assurance processes in relation to the student experience, the delivery of programmes and to undertake/ coordinate/ oversee task champion roles as required.
The post holder will be allocated to a specific area and/or tasks and will be required to be proactive and flexible, manage, prioritise and action workloads as appropriate, share best practice and operate under pressure in a fast- moving and changing environment whilst contributing to a positive student experience and enhancement of the University's quality assurance procedures.
The purpose of the job description is to indicate the general level of responsibility: the duties may vary from time to time without changing the general character or level of responsibility.
Main Duties & Responsibilities of the role:
Certificates and Verification
To identify, evaluate, select and order relevant information pertaining to academic administration including handbooks, guidance information, course information, definitive documentation and published University registers of provision.
E – Essential D = Desirable A = Application T = Test I = Interview
Education, Qualifications & Training
E / D
Means of Testing
Degree level education or equivalent
Knowledge & Experience
E / D
Experienced and accurate administrator
Experience of dealing with sensitive casework
Experience of problem solving and decision making
Knowledge of Higher Education systems, process and procedures in the UK
Awareness of data protection, freedom of information and consumer rights legislation
Experience of process improvement
Experience of line management
E / D
Excellent interpersonal and communication skills
Proven organisational and planning skills
Proven ability of working well under pressure, to deadlines and taking ownership of workload
Ability to use standard computer software packages (e.g. MS Office)
E / D
Willingness to work flexible hours as required during peak work times (Summer board period)
BBF (Top 3 key behavioural categories most applicable to the role)
Delivering Excellent Service:
Making every contact count by providing the best quality service to our customers (Internal Customers, Students and all our Stakeholders). Building genuine and open long-term relationships in order to improve customer services.
Ensuring systems and processes are kept up to date.
Resolving problems quickly in a courteous and purposeful manner.
Delivering consistent service standards.
Advocating for and role modelling excellent service to your customers / students / stakeholders.
Being open to and engaging with new ideas and ways of working. Adjusting to unfamiliar situations, shifting demands and changing roles.
Demonstrating a willingness to do things differently.
Making suggestions for improvement.
Seeking a diversity of perceptions.
Embracing new technologies, techniques and working methods.
Consistently meeting agreed objectives and success criteria. Taking personal responsibility for getting things done.
Planning and organising workloads to ensure that deadlines are met within resource constraints.
Maintaining a high standard of work even when under pressure.
Taking time to celebrate successes.
Ensuring that your actions are aligned with the University's strategic objectives.
Fixed Term Contract
£30,502 - £34,308
Hours per week