Duke University and Duke University Health System require all students, faculty and staff to receive the COVID-19 and influenza vaccines. After you have officially accepted a position at Duke, you may request a religious or medical accommodation.REFERRAL COORDINATOR- DPC Patient Engagement Center
Requisition Number: 228790
Regular or Temporary: Regular
Durham, NC, US, 27710
Personnel Area: DUKE PRIMARY CARE
Date: Feb 13, 2023
Duke Primary Care
Duke Primary Care Duke Primary Care is a broad network of community-based clinics that offer family medicine, internal medicine, pediatric, and urgent care services. With 400 providers in nearly 50 locations, Duke Primary Care is the largest primary care network in the greater Triangle. Our network saw more than 750,000 patient encounters in fiscal year 2021.
Our Duke Primary Care clinics provide personalized care for adults and children, from sick visits to preventive care, health screenings to immunizations, and annual exams to chronic disease management. Select primary care clinics also provide behavioral health, diabetes education, pharmacy, and other population health services. Duke Primary Care clinics are accredited and designated a Primary Care Medical Home by The Joint Commission.
Our Duke Urgent Care centers offer evaluation and treatment for minor illnesses and injuries 12 hours a day, seven days a week when a patientâ€™s primary care provider is not available. Services also include certain physical exams and vaccinations. A pediatric specialist is available at select locations. Patients can walk in to one of our nine urgent care centers located throughout the greater Triangle or can schedule a virtual visit to receive care from the comfort of home.
General Description of the Job Class
The Duke Primary Care (DPC) Referral Coordinator provides a comprehensive scheduling experience to meet the various needs of patients and referring providers within a Duke Primary Care clinic or centralized engagement center. The DPC Referral Coordinator performs various appointment and access-related duties for Duke Primary Care clinic(s) to including scheduling appointments from a referral, following up on referrals faxed externally, and closing the loop on all reconcilable referrals placed. The DPC Referral Coordinator remains current on providers, service locations, and insurance payers, while providing the highest levels of service excellence to each patient.
Patient Engagement Center 14 Moore Dr. Durham, NC 27703
Duties and Responsibilities
Elements that contribute to the unique characteristics of the position include:
Meet or exceed daily productivity goals as set forth by department.
Demonstrate Duke's values and behaviors in every interaction.
Required Qualifications at this Level
Knowledge of HIPAA requirements regarding patient confidentiality
Strongly Preferred for Referral Coordinator II :
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities
Individuals successful in this job are:
Distinguishing Characteristics of this Level
Additional job expectations include the ability to:
Use active-listening skills when assessing patient requests, concerns, and needs
Demonstrate confidence, compassion, and attention to detail
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Nearest Major Market: Durham Nearest Secondary Market: Raleigh