Prospective Student Officer (Domestic)

Royal Melbourne Institute of Technology
February 21, 2023
Offerd Salary:Negotiation
Working address:N/A
Contract Type:Other
Working Time:Full time
Working type:N/A
Ref info:N/A
  • ​​Full-time​, ​Continuing position​

  • Salary HEW 5 + 17% Superannuation and Flexible Working Arrangements

  • Based at the ​Melbourne CBD​ campus, ​but may be required to work and/or be based at other campuses of the University​

  • About The Position:

    The Prospective Student Officer is often the first point of contact for prospective students and plays a critical role in representing RMIT in an appropriate manner and encouraging prospective students to take advantage of what RMIT has to offer.

    As a member of the [email protected] Team, they will participate in both inbound and outbound interactions with future students, engaging in needs-based conversation to help them bring their vision for the future to life. You will be a subject matter expert on everything RMIT, proactively promoting tailor- made solutions and the benefits of studying at RMIT.

    The role will predominantly focus on Domestic students looking to study at RMIT University, however based on demand may be required to assist in International student enquiries.

    They will manage a number of contact channels including Phone, Email, Live Chat, Face to Face and any new and emerging channels, meeting and exceeding competitive student recruitment sales targets whilst ensuring accurate and careful maintenance of a CRM database.

    Standard shifts will be Monday to Friday between the hours of 8:30am -5:30pm. Weekend and evening work will sometimes be required.

    To be successful in this position, you'll have:

  • Demonstrated experience in being a pro-active team member whilst successfully responding to client needs measured through lead generation, conversion to application, and positive customer feedback.

  • Proven experience in an acquisition/sales/recruitment environment.

  • Call center experience in customer service and/or sales favourable

  • Exhibit high level written and verbal communication skills and comprehension skills, and confidently interact with clients from a diverse range of backgrounds.

  • Demonstrate ability to manage difficult client expectations with successful outcomes.

  • Experience with CRM for capturing lead and case data based on conversation with prospective students.

  • Ability to use multiple systems simultaneously, and work well under pressure whilst meeting KPI's.

  • Ability to interpret complex information and effectively and efficiently converse with individuals at all levels while dealing with customers from diverse backgrounds.

  • Demonstrate foundational computer literacy skills.

  • Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

    About the Group

    The Global Marketing and Student Recruitment (GMSR) Group's vision is to bring to life RMIT's 2020 strategy by putting the student at the centre of everything we do, creating a differentiated brand proposition, developing integrated deep insights for all of our global students, and cultivating a differentiated and relevant service experience for those segments.

    The GMSR unit includes the following teams; Market Intelligence & Analysis; Market Development & Customer Innovation; Brand, Segments and Campaigns; Marketing Business Partners and Global Student recruitment. The Global Student Recruitment Team leads all sales and direct marketing activities. It also includes international admissions activities, international student services, sponsorship development, and agent management.

    To Apply

    Please submit your CV and covering letter addressing ​the Key Selection Criteria​ for this position by clicking on the ‘ ' link below.

    For further information about this position, please see Position Description below or contact Dustin Nguyen (Talent Acquisition Advisor) via email [email protected]

    Job Description – Prospective Student Officer (Domestic)


    Applications Close:

    21 Feb 2023 11.59 pm

    RMIT is an equal opportunity employer committed to being a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.

    RMIT is a Disability Confident Recruitment Team and we are happy to adjust the recruitment process for your accessibility requirements. Please contact us at [email protected] telling us your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.

    Please note that whilst we still accept applications from any persons interested in our roles, due to the impacts of COVID-19, we are currently prioritising applications from those with current working rights in Australia and who are not affected by travel restrictions. Please see the latest updates to Australia's immigration and border arrangements during the COVID-19 (Coronavirus) outbreakhere.

    We are a Circle Back Initiative Employer – we commit to respond to every applicant.

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