Job Purpose
As a member of the learning and teaching leadership team, you will play a leading role in driving a culture of continuous improvement and delivering an excellent and quality service across the learning and teaching operations of the Adam Smith Business School, one of the largest Schools in the University of Glasgow.
You will build excellent relationships across the School and lead a professional services team to deliver outstanding academic, programme, course, assessment and student support across a portfolio of high-profile degree programmes.
This role is accountable for the quality, professionalism and innovation of service delivery, integral to the future shape of the professional services provision in line with the College and University's strategic direction. This includes working collaboratively with the Transformation Team to engage positively with change and wider improvement initiatives.
Main Duties and Responsibilities
1. Responsible for leading a professional services team to deliver an excellent service to learning and teaching staff and students. Accountable for exceptional standards of programme, course, assessment and quality assurance administration.
2. Lead professional services teams to develop new procedures, using innovation and project management skills to support continuous improvement of processes.
3. Lead strategic and priority improvement projects related to learning and teaching operations. Work across professional services teams to build expertise and capability in this area.
4. Line manage a senior team of administrators, role modelling exceptional professional standards and behaviours and leading the performance and development of this team, including all relevant HR processes.
5. Contribute to the organisational resource and capacity planning, including recruitment, to ensure the delivery of the operational plans.
6. Develop and manage relationships with senior academic colleagues, working in partnership to ensure all priorities are met.
7. Provide advice and guidance to senior academics, Head(s) of Subjects/ Learning and Teaching and other relevant academic colleagues on matters related to taught degree programmes.
8. Ensure compliance with all policies and regulations relating to student, programme and assessment administration. Effectively disseminate and monitor the successful implementation of new policies and regulations.
9. Ensure the accuracy and integrity of student record-keeping systems, ensuring the application of university policies relating to the control of personal and confidential data.
10. Play a visible and proactive role as a member of the learning and teaching leadership team, deputising for the Learning and Teaching Operations Manager on occasion. Lead on colleague experience initiatives and strategies to enhance training and development opportunities.
11. Undertake other duties as are assigned by the Head of School Professional Services and Learning and Teaching Operations Manager.
Knowledge, Qualifications, Skills and Experience
Knowledge/Qualifications
Essential A1 Credit and Qualification Framework level 9, (Ordinary Degree, Scottish Vocational Qualification level 4), or equivalent (including professional accreditation with relevant formal training), and experience of personal development in a similar or related role(s).
A2 A good understanding of the challenges facing the School and the University. A3 Extensive knowledge of developing and implementing administrative systems.
A4 High degree of computer literacy, including familiarity with databases and spreadsheets. A5 Knowledge of process improvement and change management.
Desirable
B1 Comprehensive knowledge of University procedures and policies including learning and teaching, and quality enhancement and assurance. B2 Detailed knowledge of academic quality assurance processes.
Skills
Essential
C1 Project and process improvement delivery, showing excellent planning and organisational skills with a commitment to continuous improvement.
C2 Developed and demonstrable management and leadership skills with the ability to empower and motivate others to deliver a high performance.
C3 Excellent communication and influencing skills.
C4 Excellent interpersonal and stakeholder management skills, including ability to work effectively and professionally in a diverse community of senior staff and students.
C5 Ability to work independently, setting own priorities and targets and within a team.
C6 Ability to work at pace and use initiative to problem-solve within tight deadlines.
C7 Ability to develop operational plans to support strategic initiatives.
C8 Resilient and able to maintain momentum in the face of challenges and setbacks.
C9 Excellent IT and data analysis skills and a high level of numeracy.
Experience
Essential E1 Significant experience in an administrative management role in a large organisation.
E2 Significant experience of demonstrating high levels of autonomy working in a stakeholder focused role within a complex matrix organisational structure.
E3 Data management and experience of providing analysis and advice to senior managers. E4 Experience of developing and implementing change and improvement initiatives related to administrative policies and processes.
E5 Interpreting regulations, providing high-quality advice and guidance to others on governance, compliance and policies.
Desirable
F1 Working in the Higher Education sector, preferably in a student-facing and/or teaching support capacity.
Terms and Conditions
Salary will be Grade 7, £39,347 - £44,263 per annum.
This post is full time (35 hours per week) and open ended (permanent).
As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity.
The University of Glasgow has a responsibility to ensure that all employees are eligible to live and work in the UK. If you require a Skilled Worker visa to work in the UK, you will be required to meet the eligibility requirements of the visa route to be assigned a Certificate of Sponsorship.
Please note that this post may be eligible to be sponsored under the Skilled Worker visa route if tradeable points can be used under the Skilled Worker visa rules. For more information please visit: https: // www. gov.uk/skilled- worker-visa.
As a valued member of our team, you can expect:
1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared.
2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https: // www. gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages.
3 A flexible approach to working.
4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https: // www. gla.ac.uk/myglasgow/staff/healthwellbeing/.
We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/.
We endorse the principles of Athena Swan https: // www. gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University.
We are investing in our organisation, and we will invest in you too. Please visit our website https: // www. gla.ac.uk/explore/jobs/ for more information.
Vacancy Ref : 153670 Close Date : 10-Sep-2024 23:45