Post Date : 27-Aug-2024 Close Date : 10-Sep-2024
Job Title: Programme Coordinator
Department: RCSI Online & Graduate School of Healthcare Management
Contract/Duration: Specified Purpose, maternity leave cover
Location: Hybrid/Dublin 2
Reporting to: Director of Operations
Closing Date: Tuesday 10th of September
RCSI is a community of academic, research, clinical and professional staff
working collaboratively to lead the world to better health. Here, you will
thrive in an innovative and inclusive atmosphere and your personal development
and wellbeing will be supported. We invite you to join us to help deliver on
our exciting mission “To educate, nurture and discover for the benefit of
human health”. We seek candidates whose experience to date has prepared them
to contribute to our commitment to the “Race Equality Action Plan 2021-2024”
at RCSI. Our students come from all walks of life and so do we. We hire great
people from a wide variety of backgrounds. This makes our university stronger
and ensures we hire the best talent.
Innovating for a Healthier Future 2023-2027 is RCSI's new five-year
strategic plan. Through it, RCSI will enhance human health by meeting the
health workforce needs of society, creating the insights and inventions that
drive health improvements, and working in partnership with patients and the
public in support of better health and well-being for all. The strategy unites
the RCSI community in supporting the UN Sustainable Development Goals – with a
particular focus on Goal 3, which targets good health and well-being.
For each of the last six years, RCSI has been positioned in the Top 300 of
universities worldwide in the Times Higher World University Rankings. We are
proud to announce that RCSI has ranked first in the world for “Good Health and
Well-being” in the Times Higher Education #SDG Impact Rankings 2023. This
reflects our commitment to supporting people of all ages to live healthy lives
and our work to promote the concepts of well-being and positive health. Our
values of R espect, C ollaboration, S cholarship and I
nnovation continue to unite and direct our purpose.
About this post:
We are seeking a skilled, experienced and motivated Programme Coordinator to
join the RCSI Graduate School of Healthcare Management and RCSI Online team.
This role represents an exciting opportunity to join an established education
management team and to coordinate innovative, online postgraduate and
professional development programmes, in support of the University's strategy
for growth and impact. The Programme Coordinator will work with the wider
operations team and management team to plan and operationalise online
programmes in collaboration with academic colleagues, and to deliver an
excellent student experience from onboarding to course completion.
Ideal candidates will be experienced in online programme delivery with
excellent technical skills, and a passion for customer service excellence.
Specifically, the duties of the post are:
Efficiently plan and co-ordinate all elements of postgraduate and
professional development programmes, from conception to completion
Proactively nurture and advise students throughout the student journey
Support the maintenance of a proactive student centric service culture
Responsible for the effective running of the programme and the delivery of
a highly flexible, responsive and effective service to students
Act as the key point of contact for students and other relevant
stakeholders internally and externally as it relates to the programmes,
while also proactively communicating with students to support engagement
Build and maintain effective relationships and proactively deal with any
queries or issues arising, escalating appropriately if necessary
Implement a quality and engaging digitally enhanced learning experience
for students through the use of DEL tools and solutions, including Virtual
Learning Environment (VLE)/Moodle
Review and quality assurance of content structure and set-up, liaising
with relevant stakeholders to ensure content is accessible and in line
with the standards for digital delivery
Schedule and facilitate a smooth live delivery of teaching and provide
technical support to students during live sessions
Coordination of assessment process and ensuring technical set up of
assessment, liaising with assessors, moderators and Regulatory Services
Manager to ensure the timely grading and release of assessment results
Working with the Regulatory Services Team to prepare accurate and correct
conference sheets for Examination Boards, and ensuring appropriate
documentation is available for External Examiners
Management of the student record on the RCSI student information system,
ensuring correct and accurate status and student information is recorded
and liaising with the relevant parties where updates are required
Working with Student Fees to support fee management
Providing student support and guidance as required, such as advice on
programme requirements, regulations, procedures or directing students to
the appropriate resources
Supports and coordinates applications and application process with
relation to a change in student status - LOA, EC etc. ensuring alignment
and adherence to wider University policy
Monitoring of student progress and management and reporting on related
data
Have knowledge of programme budgets and effective execution of internal
systems including the purchase order system
Coordination of Course Evaluation Process to support continuous quality
improvement
Supporting the Conferring of students on programme completion
Collaborating and supporting other professional functions including
Marketing, Conference and Events, Student Recruitment, Admissions etc
Attend team meetings and contribute to the overall success of the team
through sharing of information, effective teamwork, management and
ownership of responsibilities
Provision of accurate and timely information to relevant senior team
members to ensure all issues are dealt with in an efficient and effective
manner
Other Responsibilities:
Undergoing programmes of training and development as may be required from
time to time.
Representing the best interest of RCSI at all times.
Effectively perform other related duties and ad hoc tasks and projects as
required
Ensuring projects are scoped, scheduled and delivered to meet
expectations,
Travel on occasion may form part of the role.
Occasional unsocial hours will apply
Key Requirements – Essential
Experience in a similar role
Experience of using Learning Management Systems/Virtual learning
environments
Experience in the use of technology enhanced learning platforms and other
technology enhanced educational tools (e.g. Turn It In, Panopto etc.)
Experience of using student record systems
Experience of facilitating online learning
Knowledge and experience of Excel
Knowledge and experience editing content
Track record in taking ownership of discrete programmes of activity.
Experience of coordinating complex work packages with cross functional
liaison
Experience of customer services, preferably in an educational setting
A team player with a track record of working collaboratively alongside
colleagues in a constructive and positive way
Proficient communicator with an ability to transparently communicate
solutions, opportunities and issues to colleagues at all levels, providing
appropriate level of detail as required.
Adept at building relationships and effective networks.
Highly organised and logical thinker with acute attention to detail and
follow through, considering all aspects of the job at hand including
potential issues and wider impact
Strong analytical and problem-solving skills
Can operate flexibly within a busy and changing environment; can shift
focus when required act decisively and prioritize several initiatives to
meet deadlines.
Key Requirements – Desirable
Experience of using Moodle
Experience of using Quercus
We are all too aware that imposter syndrome and the confidence gap can
sometimes stop fantastic candidates putting themselves forward, so please do
submit an application — we'd love to hear from you.
Application Process
Please apply online through the RCSI careers portal before the closing date
with your CV and cover letter.
Employee benefits
At RCSI, we help care for our people so they can focus on our mission to
educate, nurture, and discover for the benefit of human health. RCSI make sure
you have the resources you need to thrive. We offer a wide range of benefits
in areas including time away, finance, community, health, and well-being and
insuring your financial future. In addition to our city centre campus and
world-class facilities, there are a wide range of excellent benefits available
to our employees, including:
Onsite gym €10 per month
Flexible working arrangements
Automatic enrolment to a pension scheme for all employees (Willis Towers
Watson, pension documents outlined below)
RCSI Investment Guide
Pension Scheme Guide
Benefits Schedule
Life assurance/death in service
Long term illness/disability income replacement
Free advice on health/motor and home insurance
Discounted services, including GP
Support for parents and carers
Taxsaver commuter tickets
BiketoWork
Free eye test at the National Optometry centre
€12/day for parking for all RSCI staff in the St. Stephens green/RCSI car
park
RCSI's Learning and Development team facilitate and provide training
opportunities for all staff
Sports and social club
Opportunities to volunteer in the community
26.5 days leave - 20 days annual leave plus 6.5 days Privilege days - In
addition to your annual leave entitlements and public holidays, RCSI also
grants privilege days to our employees (paid time off during Easter and
Christmas periods). We also offer a number of leave options to support
the working lives of our employees.
